1. Non-Verbal Communication, part 3 Practical Use of Nonverbal Communication

2. Non-verbal Communication Goals for this lesson Understand the main uses for nonverbal communication Be able to demonstrate signs of authority and confidence

3. Where can you apply this stuff? Work School Church Public speaking Just to impress (like a hot date!)

4. Non-verbal Communication What can we use nonverbal language to accomplish? The main use is to show people two things: Confidence Authority Basically, you send out the signals of being in charge, being the boss… This is SUBTLE – you do it easily VERY valuable skill in a job! Act like someone who should be in charge, and you’ll probably find yourself there eventually…

5. Non-verbal Communication How do you convey confidence without words? Eye contact Most important! If you can look someone in the eye and speak, you’re probably not lying and you probably know what you are taking about Don’t touch any part of your body above the shoulders Fixing your tie, playing with jewelry, or fixing your hair all distract from eye contact

6. Cool, Calm, and Collected Show that you are relaxed Smooth gestures, easy stance Stand tall, but not rigid Identify and remove your stress behaviors Each person has certain things they do that can tell others they’re stressed Learn the things that you do when you’re tense or nervous and control them

7. Non-verbal Communication How do you convey authority without words? When greeting someone: Firm, correct handshake A firm handshake shows power and confidence, a weak one shows nervousness and weakness Grasp firmly without pumping your hand or turning your wrist. Shake three times and release.

8. Handshake Customs Old handshake customs Men shake each other’s hands firmly Men shake ladies’ hands by gripping fingers lightly (if at all!) Ladies shake each others hands as they choose

9. New Version Men shake each other’s hands firmly Men let the lady offer her hand and observe how she does it: Palm down means use the old custom. Palm sideways means shake normally. Women offer a hand shake just as men should. Make eye contact when greeting

10. Non-verbal Communication How do you convey authority without words? When speaking or listening: Beware of tilting your head to one side or shifting your eyes when asking or answering This shows doubt or hesitation. Stand straight up and look people directly and evenly in the eye Eyes up say ‘I don’t know’ Eyes to the side say ‘I’m lying’ Right = Thinking Left = Lying

11. What does your posture say? Slouching shows disinterest Sit up squarely in your chair, shoulders straight Rest your forearms on the table, if there is one This posture send the message: “I will not be moved”