1. Components of the Communication Process

2. CONTEXT The place and time when the communication occurs and
The relationship between the communicators
Provides the people, the occasion, and the task
EXAMPLE: It’s not considered appropriate for a students to get up and walk around the class, but it’s perfectly acceptable to do so at home while watching t.v.

3. PHYSICAL ENVIRONMENT
Provides the surroundings or the space in which communication takes place.
Influences the quality of interaction within the physical space
POSITIVE=better communication (safe, clean, comfortable, and cheerful classroom)
NEGATIVE=leads to communication problems (too hot or too cold)

4. CLIMATE -emotional atmosphere -influences the emotional, attitudinal, & intellectual tone
NEGATIVE CLIMATE -the emotions and attitudes of the communicators are overriding the intellectual content of the conversation EXAMPLE: a room full of tension
POSITIVE CLIMATE -the climate in the room may be warm (emotions), positive (attitudes), and interesting (intellectual content) EXAMPLE: a room full of smiles and interesting discussion

5. COMMUNICATOR
RECEIVER-SENDER -the person who receives, or believes he or she has received, a message EXAMPLE: -the receptionist
SENDER-RECEIVER -the person who sends a message to someone EXAMPLE: -the person checking in with the receptionist for an appointment

6. MESSAGE -the information that is exchanged between communicators.
Purpose=convey messages and feelings between senders and receivers
Messages are:
-open for interpretation, or misinterpretation
-not always received as intended

7. Kinds of Messages Intentional Unintentional Actual
-made up of the meanings and feelings one person wishes to send to another
Unintentional
-a message a person does not want to send or is unaware of sending
Actual
-message the R-S receives
-it is what he/she thinks the speaker is actually saying

8. CHANNEL The space in which the message is transmitted
The method by which the sender conveys the message
EXAMPLES:
☺An ☺a letter ☺Face-to-face dialogue
☺a phone call ☺a voic ☺text messages

9. NOISE -anything that interferes with a message and is usually temporary -has a negative function in communication
INTERNAL NOISE
Interference that originates and resides within a communicator
Can disrupt communication-whether physical or emotional
EXAMPLES:
-sleepy, cold, or ill
-anger, preoccupation, and moodiness
EXTERNAL NOISE
A distraction in the channel or in the physical environment
EXAMPLES:
-smell of rolls baking distracts you as you try to take notes in class
-a peer constantly talking to you in class may interfere with your work
-a speaker’s sloppy appearance or unclear speech

10. BARRIERS -any obstacle that blocks communication
INTERNAL BARRIERS
*A barrier that originates or resides within a communicator
*May block a communicator’s desire to communicate with others
*Can affect a communicator’s interpretation of a message
EXAMPLES:
-competitiveness -ignorance
-defensiveness prejudice
EXTERNAL BARRIERS
*exists in the channel or in other parts of the communication process
EXAMPLES:
-unclear speech (intercom message can confuse people)
-nonverbal signals
(thumbs-up:
in U.S.=“Well done”
In Germany=“one”)
-time and distance -language

11. Three basic functions in the communication process:
FEEDBACK
-one person’s observable response to another’s message
Three basic functions in the communication process:
ASSURANCE
-assures the sender-receiver that communication has occurred. It is unsafe to assume until there is feedback.
ADJUSTMENT
-allows the sender-receiver to modify a message when feedback indicates a lack of understanding
INSIGHT
-provides insights into the communicator’s message and their own communication skills and styles

12. Activity
Create a Chart using 3 scenarios. Explain the context, environment, and climate for each.
Choose one of the scenarios and create a skit to share with the class
SCENARIOS (3)
CONTEXT
(place & time)
ENVIRONMENT (surroundings/space)
CLIMATE (emotional atmosphere)