1. Obj.1.03 Practice interpersonal skills Ms. Jessica Edwards, M.A.Ed.

2. Part 3: Communicating Effectively Why is communication important to personal development? How do you know if you are communicating effectively? What can be done to improve communication skills?

3. Communication is defined as the sending and receiving of messages between people. Often communication is verbal, meaning words are used. Messages can also be conveyed in other ways. Nonverbal communication sends messages without words. Communication is a two-way street-one person sends messages and another receives them.

4. Sending “I” Messages With “I” messages, you say what you feel and what you think, rather than criticizing someone else. “I” messages have three parts: - “I feel…” (here you name an emotion – anger, fear, disappointed) - “when you…” (here you say what behavior bothers you) - “because…” (here you explain why it bothers you)

5. “I” messages work because they avoid raising negative feelings, which interfere with communication. Keeps conversations reasonable. Helps people to stay focused.

6. Using the Right Tone People send messages with their tone. Be aware of how your words sound. Does your voice sound harsh or friendly? Impatient or polite? Knowing how you sound helps you ensure that you send the message you intend to send.

7. Body Language Body language refers to a person’s posture, facial expressions, gestures, and way of moving. Body language affects not only how others see you, but also how they react to your verbal message. An important element of body language is eye contact – direct visual contact with another person’s eyes.

8. Managing Your Image Controlling your body language is one way to manage the image that you project to others. Attending to your appearance is another. Good grooming plays an important role in image.

9. Choosing Time and Place Knowing when to communicate can make communication positive. In choosing when and where to talk to someone, keep these tips in mind: ◦ Be sure that the person is willing and able to listen. ◦ Avoid times when emotions will conflict with the message. ◦ Make sure the other person isn’t distracted.

10. Active Listening Active listening is concentrating on what is said so that you understand and remember the message. The following are techniques for active listening: ◦ Concentrate. ◦ Listen with a purpose. ◦ Be positive. ◦ Make eye contact. ◦ Control your emotions. ◦ Don’t interrupt. ◦ Keep an open mind.

11. Feedback Feedback occurs when a listener lets a speaker know that he or she is trying to understand the message being delivered. You can give feedback by: ◦ Interject

12. Conflict Resolution Identify the problem Identify possible solutions Evaluate each suggested solution Pick the best solution See if the solution is working If necessary, agree to disagree

13. FCCLA Planning Process Identify concerns Set a goal Form a plan Act Follow up