1. 1 The Future Trend of Airport Passenger Services Greater convenience, speed and control for passengers Simplifying the Business  International Air Transport Association 2013 HOU Kan Regional Head, APCS, IATA

2. Simplifying the Business  INTERNATIONAL AIR TRANSPORT ASSOCIATION 2012

3. 3 84 09/28/12 *************** Note: This is an optional transition slide *************** Passenger Experience: Get Ready

4. 4 NO TYPE OR IMAGES CAN TOUCH THE SKY

5. 5 Would this not be better? Easy Simple Fast Helpful Friendly Quick Intuitive Speedy Personal Relaxed Smart Stress-less Thoughtful Rapid Safe Convenient

6. 6 NO TYPE OR IMAGES CAN TOUCH THE SKY ↗ Passenger Data ↗ Check-in ↗ Baggage drop-off ↗ Travel Document Check Get Ready! What are the challenges?

7. 7 4 09/28/12 *************** Note: This is an optional transition slide *************** Get Ready! What do passengers want?

8. NO TYPE OR IMAGES CAN TOUCH THE SKY want either to use biometrics / ePassport as their token or to get their boarding pass off airport want to use self-tagging at home or at a kiosk The overall majority of respondents are interested in providing their passport details in advance 8 What do passengers want?

9. 9 09/28/12 *************** Note: This is an optional transition slide *************** 4 09/28/12 *************** Note: This is an optional transition slide *************** Get Ready State of the Industry

10. 10 NO TYPE OR IMAGES CAN TOUCH THE SKY Vision: 80% of Global passengers will be offered a complete suite of self-service options Fast Travel Program Mandatory Optional

11. NO TYPE OR IMAGES CAN TOUCH THE SKY 2014 2015 2013

12. 12 Advanced Passenger Information  Required by over 50 countries Lack of Global alignment  Message format  Exchange mechanisms  Data elements Cost  IT Systems  Fines Passenger Data

13. 13 NO TYPE OR IMAGES CAN TOUCH THE SKY Is the amount spent per year per airline as the cost of passenger data (including fines and system maintenance and updates) Passenger Data

14. 14 Future Trend  API sharing among more & more countries What will IATA do  Set data transmission standard  Push & Advocate the governments accept the industry standard Passenger Data

15. 15 NO TYPE OR IMAGES CAN TOUCH THE SKY Check- In - Single Token -Eliminate the Boarding Pass

16. NO TYPE OR IMAGES CAN TOUCH THE SKY Biometrics Boarding + PNR Immigration Security Check Point

17. NO TYPE OR IMAGES CAN TOUCH THE SKY nfc

18. 18 NO TYPE OR IMAGES CAN TOUCH THE SKY Bags Ready to Go Self Tagging Bag Drop

19. 19 NO TYPE OR IMAGES CAN TOUCH THE SKY of passengers are offered with self-tagging Bags Ready to Go AL / AP Pairs

20. 20 Baggage Collection Last but important part of the process NO TYPE OR IMAGES CAN TOUCH THE SKY

21. 21 Bag Recovery Solutions NO TYPE OR IMAGES CAN TOUCH THE SKY Bag recovery solution  Improve delivery process  Accelerate delivery of baggage  Provide pro-active information to passengers  Self-Service claim registration in case of mishandled bag

22. 22 NO TYPE OR IMAGES CAN TOUCH THE SKY Door to Door solution Can Bags Services be Better

23. 23 NO TYPE OR IMAGES CAN TOUCH THE SKY An airline offering the ability for a passenger to self-scan travel documents to perform automated verification of the travel document data against travel data requirements Document Check

24. 24 NO TYPE OR IMAGES CAN TOUCH THE SKY of passengers are offered with self-service document check Document Check AL / AP Pairs

25. 25 Simplifying the Business  International Air Transport Association 2013 Airport Security  The good old days?  Today

26. 26 Checkpoint Security Access and Egress Improving Passenger Flow  NO TYPE OR IMAGES CAN TOUCH THE SKY Process Study  ZHR, CDG, LHR, CPH to identify best practices Data Collection  142 Airports world wide aiming at identifying the current situation and determine potential solutions Documents established  Recommended Practice and  Implementation Guide  Report on data analysis Airport Diagnosis  To identify bottlenecks and root causes  2010  201 2 Simplifying the Business  International Air Transport Association 2013

27. 27 09 Security Screening  Joint effort ICAO/ACI/IATA  Integrate passenger information into the physical screening process  Screen according to the risk posed by the individual passenger  Strengthen security by focusing resources on higher risk passengers  Take into account existing airport environments, airport sizes and types of operations  Leverage existing screening equipment, incorporate new technology as it becomes available Checkpoint of the Future concept

28. 28 Checkpoint of the Future – Near term concept

29. 29 Enhanced Security Lane Normal Security Lane Known Traveler Lane

30. 30 Simplifying the Business Simplifying the Business  International Air Transport Association 2013 CHECKP OINT OF THE FUTURE 2014 2017 2020 Introduce differentiated screening Differentiated screening Fast and Efficient process

31. 31 New StB Projects in development Simplifying the Business  International Air Transport Association 2013

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33. Thanks for listening