1. CERN - IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Status of Collaborative Tools at CERN 13th June 2007 Tim Smith IT/UDS

2. CERN - IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t ACCU - June 2007 - p2 Integration Goal: maximize the ease of use of all collaboration tools offered in the service Video and phone conference integration: –Avoid the duplication of the IO devices in the room (microphones, loudspeakers) –Provide a coherent connection interface –Through the same hardware Video: standard IP H323 connections (ESNet, Hermes, VRVS, EVO) Audio: SIP connection (IP) to CERN PABX (direct phone call, eDial system) –Mixed (bridging): possible if the room device has MCU (multipoint control) capabilities

3. CERN - IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t ACCU - June 2007 - p3 Service Activities Meeting room equipment –Equipment testing (Polycom, Tandberg, Aethra) New features: HD; People on Content… –Standardization: Tandberg Supports both video and phone conference with same system (SIP) Offers both performing table and ceiling microphones –Possibility to add electronic whiteboards (Smartboards for remote lecturing) –Provide advice on room equipment, supervise installation –Provide advice on room furniture (carpeting, curtains, lighting) Online status display –http://it-multimedia.web.cern.ch/it-multimedia/Rooms/http://it-multimedia.web.cern.ch/it-multimedia/Rooms/

4. CERN - IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t ACCU - June 2007 - p4 Service Activities Recently refurbished 40-R-B10 (CMS) 40-4-C01 (ATLAS) 936-R-035 (AB) CCC glassbox (AB) 513-1-024 (IT) 3-R-002 (DSU)

5. CERN - IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t ACCU - June 2007 - p5 Service Activities Meeting room equipment maintenance –Use of management tool for video-conference endpoints: TMS Monitoring and alarms (SMS, email, etc) Management: Central push of SW updates Reset the settings (nightly) using templates Statistics of usage –Use of software management tool for VC room PCs: CMF Management: Central push of SW updates With MOM package for PC status monitoring (adapted from CC) –Monitoring and alarms (SMS, email, etc) –Projection devices Network connected (devices more expensive) Bulb life-time and life-cycle

6. CERN - IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t ACCU - June 2007 - p6 Service Activities User Support ( Videoconference-support@cern.ch ) –On-call first line support; debug problems (service contract, 1 person), or to help start meetings –2 nd line support (1 fellow, 1 PJAS) –Increasing number of rooms should lead to reinforcement of 1 st line User Training –Developed to decrease the need for 1 st line support and improve the user experience Room equipment tutorials: 3x ATLAS, 2x CMS EVO tutorials to be timed for its lunch (1 each for ATLAS/CMS) –Developing new supports: Room printed guides Online tutorials Live tutorials Hiring a VC engineer

7. CERN - IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t ACCU - June 2007 - p7 Event Management Indico: Meeting management Hub –CDS Agenda migration completed Integration of VC features ongoing –VRVS done (Aug 2006) –EVO soon –CRBS: Physical room booking done (May 2007) –HERMES and eDial booking soon World-wide installations –FNAL, IN2P3, ILC –Collaborative developments e.g. Time-zone awareness

8. CERN - IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t ACCU - June 2007 - p8 New CRBS Booking process requires less actions Easy access to: –You bookings and pre-bookings –The rooms you manage A lot of parameters by which to find a room meeting your needs

9. CERN - IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t ACCU - June 2007 - p9 VRVS/EVO Infrastructure VRVS –Manage 4 VRVS reflectors 2 for internal CERN EVO migration June –Robustness, modern interface, ease of use –Fully redundant architecture; mirrored at CERN (DB, web server) –Manage 2 Panda reflectors Support and operation provided by CERN/Caltech agreement –PJAS: World-wide VRVS/EVO system operation VRVS Meetings for HEP collaborations up to May 2007 collabora tion 2004200520062007 CMS75816761842758 ATLAS336357488169 LHC339400512112 GLAST216364357177 D046725118686 ALICE46129180129 CLEO193189160 LHCb105 PHOBOS21822510056

10. CERN - IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t ACCU - June 2007 - p10 H.323 Infrastructure ESNet –Hardware change: All Codians MCUs (which our oldest rooms setups are not able to use - ESNet or Hermes); Tandberg gatekeeper –Outsourced support HERMES (aka RMS) –Operate MCU in collaboration with IN2P3, CNRS and INSERM (and INRA) –Hosted by the ccIN2P3 in Lyon (72 ports) –http://cern.ch/it-multimedia/HERMES.htmhttp://cern.ch/it-multimedia/HERMES.htm –New videoconference recording device

11. CERN - IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t ACCU - June 2007 - p11 Audio Conferencing Alcatel PBX and eDial system (IT-CS) –Automatic audio conference system (24/7) –Fully redundant architecture –Integration with VC via SIP gateway –Scheduled and ad-hoc meetings PABX 1 PABX 5 SIP Gateway Automatic audioconference Server Backup 150 ports PSTN SIP Communication Web Conference windows audio communication GeneralPurposenetwork External Phone 150 ports PRA Automatic audioconference Server main Data replication SIP Gateway 800 organizer licences

12. CERN - IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t ACCU - June 2007 - p12 Select/Recommend: DeskTop Desktop videoconference (under study) –Tests of audio devices, webcams in view of standardization and distribution through the stores To be added to CERN stores catalogue and advertise –Tests of desktop videoconference applications (eg. Polycom PVX, Tandberg MOVI) Possible discussion for group licences Web conferencing (WebEx, MS Office Live Meeting…)Web conferencing (WebEx, MS Office Live Meeting…)

13. CERN - IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t ACCU - June 2007 - p13 Service: Webcast & more Webcast –Study of the replacement/improvement of the existing CERN webcasting infrastructure Replace current HW with newer, redundant, more performant HW Review the choice of download format Issues –Obsolete rooms (and lack of available ones) –VRVS bad audio setups with no echo suppression –VRVS frequent overload (db server) –ESnet overload (all ports used) –ESnet gatekeeper instability –Fine-tuning of the newly installed equipment