1. Tools  Audio  Audio Setup Wizard Permission to use Microphone Optimal Microphone Setting Welcome to the LINGOs Overview -- before we start, please check your audio

2. Participant Interface Participant Window Text chat Audio controls Tools Activity Window (optional) Whiteboard tools

3. Title Sub Title Author, Date Using the Coaching Approach – Key Coaching Skills for Leaders & Managers Presented to: LINGOs Members Agencies Nov.30 th, 2010

4. Title Sub Title Author, Date Alison Hendren MCC & Founder Amy Ruppert MCC & Executive Director Creative Development Today’s Master Coaches for LINGOs

5. What if everyone had coaching skills? Our Vision is that they will. Our Mission is to see that they do.

6. 6 ANY question is okay! You are accountable for your learning. (The more you give, the more you get!) What we say in the room stays in the room! When you bring real life scenarios to the day, please change names for confidentiality. There is no hierarchy in the room. Everyone is at the same level. It is ok for EVERYONE to make mistakes! (They show you are trying.) 6 Coaching out of the Box ® GROUND RULES

7. Our Objectives for today: Introduce you to the other four core coaching skills Provide some coaching demonstrations Welcome!!

8. 8 1. Listening 2. Encouraging 3. Questioning 4. Requesting 5. Action Planning Encouraging Questioning Requesting Action Planning Listening 8 The 5 Core Coaching Skills Coaching out of the Box ®

9. Review of Homework 1.What did you find was easy? 1.What did you learn about your “coachee” when you practiced listening? 1.What did you find was hard?

10. 10 Skill 2: Encouraging  Yes you can do it!! I like your plan It is very clear and specific.  You’re doing just great! You’ve demonstrated you understand the objectives.  You are on the right track. Keep going! 10 Coaching out of the Box ®

11. 11 Skill 2: Encouraging  Different ways to encourage  How do you know what works?  Who do you think could benefit from encouraging right now? 11 Coaching out of the Box ®

12. Skill 3: Questioning A critical skill and perhaps one of the most essential tools in your toolkit. 12 The 5 Core Coaching Skills Coaching out of the Box ®

13. 13  What does tolerating this situation cost you?  What support do you need to say “NO”?  What lesson do you keep getting over and over again?  What is getting in the way?  Are you willing to ask for what you need?  When does this become about what you need?  What are you truly passionate about?  What’s the worst thing that could happen if you did that? Taken from “365 Coaching Questions” Skill 3: Questioning 13 The 5 Core Coaching Skills Coaching out of the Box ® Powerful Questions

14.  challenges, moves to action, excites  tells people you believe in them  provides an opportunity to stretch someone  gives people a chance to get really clear 14 The 5 Core Coaching Skills Coaching out of the Box ® Skill 4: Requesting

15. Be clear about the request. Be clear about the deadline. Offer 3 possible responses: 1. Accept 2. Reject 3. Negotiate Skill 4: Requesting 15 Coaching out of the Box ® The 5 Core Coaching Skills The Key Elements of Requesting

16. 16 Skill 5: Action Planning  WHO is accountable?  WHAT are they accountable for?  WHEN is it due?  WHAT support or resources are required? 16 The 5 Core Coaching Skills Coaching out of the Box ®

17. 17 1. Listening 2. Encouraging 3. Questioning 4. Requesting 5. Action Planning 17 Coaching out of the Box ® The 5 Core Coaching Skills

18. 18 Coaching out of the Box ® 18

19. 19 Coaching Demonstration Debrief What did you learn? Coaching out of the Box ®

20. 20 Coaching out of the Box ® 20

21. 21 The 5 CORE Coaching Skills WHAT You Need To Do 1.Listening 2.Encouraging 3.Questioning 4.Requesting 5.Action Planning How will you integrate these into your Management and Leadership Toolkit? 21 Coaching out of the Box ®

22. 22 Action WW hat exactly are you committed to doing differently? WW hat resources do you need to do that? WW hat will be the biggest impediment to that? WW hat will be the biggest support in making this work here? WW here will you start? 22 Coaching out of the Box ®

23. 23 Coaching Demonstration Notice what skills were demonstrated? Coaching out of the Box ®

24. What are you walking away with as a result of our class today?

25. 25 Coaching + Courage = 25

26. 26 web: http://www.CoachingOutoftheBox.comhttp://www.CoachingOutoftheBox.com Facebook: http://www.facebook.com/coachingmainstreamhttp://www.facebook.com/coachingmainstream Blog: http://www.takingcoachingmainstream.com/bloghttp://www.takingcoachingmainstream.com/blog 26