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Published byLoreen Dickerson Modified over 7 years ago
QUALITY ASSURANCE PROJECT Coach as Facilitator The purpose of this module is to present key concepts of facilitation and provide an opportunity for participants to practice facilitation skills. 1
QUALITY ASSURANCE PROJECT At the end of this module participants will be able to: Define facilitation Demonstrate a four step approach to group process intervention Discuss six coaching guidelines Assess their self-knowledge regarding the role as coach 2
QUALITY ASSURANCE PROJECT Content What is Facilitation? Making Process Observations Effective Questioning How to Give Feedback about Group Process Facilitation Guidelines Self-awareness 3
QUALITY ASSURANCE PROJECT What is Facilitation? A process in which a person intervenes to help a team improve the way it identifies and solves problems and makes decisions 4
QUALITY ASSURANCE PROJECT As a facilitator, a coach will Assist with team building Observe group processes Intervene to address issues of group communication Give supportive and corrective feedback 5
QUALITY ASSURANCE PROJECT As a facilitator, a coach will Assist with –decision making –conflict management –conducting effective meetings –managing change –enhancing creativity –communicating with the organization 6
QUALITY ASSURANCE PROJECT Making Process Observations By observing a team's activities and helping them reflect on what is happening, facilitators help the team gain self-awareness of their behavior and become more productive. 7
QUALITY ASSURANCE PROJECT Effective Questioning Stimulates thinking Initiates and promotes discussion Provides feedback to the coach about team’s knowledge and skills 8
QUALITY ASSURANCE PROJECT How to Give Feedback Set ground rules Be supportive of the team leader Be supportive of the team members Focus on the goals 9
QUALITY ASSURANCE PROJECT Four-Step Approach to Group Process Intervention 10
QUALITY ASSURANCE PROJECT Step One: Give the team feedback on observed behavior 11
QUALITY ASSURANCE PROJECT Step Two: Describe the potential or actual effect of the behavior 12
QUALITY ASSURANCE PROJECT Step Three: Ask the team for input 13
QUALITY ASSURANCE PROJECT Step Four: Decide on action 14
QUALITY ASSURANCE PROJECT Facilitation Guidelines Stay neutral in the team Encourage participation by all Help team reach consensus 15
QUALITY ASSURANCE PROJECT Facilitation Guidelines Reflect feelings and ideas back to the team Help team keep itself on track Expect a great deal of pain 16
QUALITY ASSURANCE PROJECT Self-Awareness How sensitive am I to the needs of others? How approachable, pleasant, or positive do others perceive me to be? Do I listen and communicate openly? 17
QUALITY ASSURANCE PROJECT Self-Awareness Do I work well with others? Do I believe in QA? Am I willing to be wrong or to lack knowledge? 18
QUALITY ASSURANCE PROJECT Self-Awareness Am I willing to learn about myself as well as about how to support teams? Am I willing to have my priorities become second to the priorities of the team or team leader? 19
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