2. Agricultural Communications - Computing and IT Section - Service unit supporting Instruction, Research, and Extension - Staff of 13 information technology professionals located at the Lexington campus, Research and Education Center at Princeton, Robinson Station, and available to every county extension office - Core Services provided include: Helpdesk Network Servers and Network Support, Web hosting IT Security County Extension Office and CES facilities IT Support Video Conferencing (both multipoint and desktop) CATPAWS College Computer Classroom and Smart Classrooms

3. Agricultural Communications - Computing and IT Section Helpdesk - Contact information: 252 C.E. Barnhart Building Lexington, KY 40546-0276 Phone 859-257-3335 ext. 1 or 800-900-4447, Fax 859-323- 3986 Email: cithelp@uky.educithelp@uky.edu Current Helpdesk staff person is Akeem Scott. Terry Evans serves as backup when Akeem is not in the office. If you leave a message, you should receive a response within two hours.

4. Agricultural Communications - Computing and IT Section District Extension Information Technology Contact (DEITC) - Responsible for direct, on-site IT support for all counties within the Extension District, assistance with computer/technology guidance and purchases. District 1 Erica Burchett Erica.Burchett@uky.edu District 2 David Niece David.Niece@uky.edu District 3 Rick Hayes Rick.Hayes@uky.edu District 4 Calvin Groves Calvin.Groves@uky.edu District 5 Belinda Williams Belinda.Williams@uky.edu District 6 John Johnson JohnT.Johnson@uky.edu District 7 Rich Phelps DEITC Manager Richard.Phelps@uky.edu

5. Agricultural Communications - Computing and IT Section Dell is the University preferred vendor for desktops and laptops. Work with your District Technician for specs on computers purchases and other IT related purchases. Computers can be purchased for both work and personal use through this site. http://www.uky.edu/ebuyhttp://www.uky.edu/ebuy Always consult your DEITC before making an IT related purchase.

6. If I have a computer-related problem, do I contact the Helpdesk or my DEITC? - The Helpdesk can be considered the first-call resource, (but follow the directions given to you by your District Technician.) The Helpdesk has remote support software which allows them to diagnose and correct problems on-line, many times quicker than a DEITC visit. - If the problem cannot be fixed over the phone/remotely and requires a site visit, then the DEITC becomes the point of contact and will schedule the site visit. Helpful links for county extension offices http://www.ca.uky.edu/internal/OnlineHelp/excluded_software.htm -This link is a listing of software that should NOT be on county computers as well as information about spyware, automatic installs and malicious software and their negative effects on computers http://www.ca.uky.edu/internal/ComputingResources/onlinehelp.htm -Lots of FAQ information regarding address books, virus scan, email filters, spyware and Centra Symposium. Centra Symposium http://www.ca.uky.edu/internal/olhelp/centra/index.htm

7. Agricultural Communications - Computing and IT Section Electronic Mail (Email) -To request a new email (Exchange) account: http://www.ca.uky.edu/internal/ComputingResources/forms.htm -Exchange email system at the office (MS Outlook client) - Use the Exchange email system when away from the office (web browser) http://exchange.uky.edu or go to www.uky.edu and select “Link Blue” then “Exchange” You will login with your AD/Exchange credentials

8. Agricultural Communications - Computing and IT Section MyUK Website Benefits and Payment: Paycheck Inquiry Check your monthly pay statement. Tax Withholding (W-4) The Tax Withholding (W-4) link will allow you to display both your Federal and State withholding information. If you need to change your withholding status or the number of exemptions claimed, please contact the Payroll Office. Personal Data: The Personal Data link will allow you to verify your name, date of birth, social security number, gender and marital status. If any information requires correction, please contact your business officer to make the changes. Working Time: Leave Balance Statement Check your current leave balance.. https://myuk.uky.edu/irj/portal

9. MyUK

10. Agricultural Communications - Computing and IT Section Internal College homepage http://www.ca.uky.edu/internal Popular links include: - Order Entry - Computing resources - CATPAWS reports - Publishing and Marketing resources - Departments / Units - District Web Sites

11. Agricultural Communications - Computing and IT Section CATPAWS http://www.ca.uky.edu/catpaws -Information source used for distribution of college address book updates - Population maintenance for Listservs - Accountability reporting -CES In-Service Training System -CES County Websites -University Email System -Bomgar Remote Support Appliance

12. Agricultural Communications - Computing and IT Section National eXtension Initiative -All CES personnel need to get an eXtension ID -eXtension is an Internet-based collaborative environment where Land Grant University content providers exchange objective, research-based knowledge to solve real challenges in real time. -Request your ID here: https://people.extension.org/signup

13. Agricultural Communications - Computing and IT Section If you have any IT related questions, feel free to contact me. Steve Garner IT Section Manager steven.garner@uky.edu 859-257-3335 x558