1. ranjeetsingh243 www.ranjeetsingh.in Interviewing Skills Why is it important? How to structure it? How to develop Questioning? How to develop Listening?

2. Why is it important? o Wrong hire will not only be costly, it will also lead to lower morale among the existing workforce o More time spent on disciplining, coaching & training the wrong hire o To have a diverse workforce o Creating the Brand Image o Helping the candidates to take a well informed decision ranjeetsingh243 www.ranjeetsingh.in

3. How to structure it? o Understand the roles and the responsibilities of the position in detail o Prepare for the questions, that you intend to ask o Put the candidate at ease o Ask the Right Questions Focus on questions related to the Job Focus on the past experience of the candidate Look for the consistency in the responses Give the opportunity to the candidate to ask question, if any o Take notes during the interview, and based on the notes finally prepare a report or recommendation ranjeetsingh243 www.ranjeetsingh.in

4. How to develop questioning? TypesObjectiveExamples Closed Questions  To check the basic facts  To retain the control  To make the candidate comfortable  What was your percentage / CGPA in graduation?  How long is your notice period?  How many jobs have you changed so far? Open Questions  To allow the candidate to reflect upon experience, feelings & opinions  To allow candidate to give lengthier response  To give the candidate more chance to do the talking  Why do you want to change your Job?  How much do you know about our organization?  Share an experience from the work place, where you felt proud of yourself?  ‘Tell me about a time….’  ‘Talk us through an instance when you….’ Reflective / Probing Question  To understand a candidate’s behaviour  To understand a candidate’s motivators  To summarise the response of the candidate  To empathise and to demonstrate that you are actively listening  It sounds as if you are enjoying your current assignment  If I understood you correctly, you…..’  In other words, what you did was to…..’ Challenge Question*  To make the candidate rethink their point of view  ‘You say that all of your colleagues think you are a good leader? How do you know that for a fact?  ‘You say that you always leave your clients satisfied. Who amongst your clients has been the least satisfied? * Challenge Questions are by their nature provocative. However, be careful to pay close attention to your tone of voice and body language. ranjeetsingh243 www.ranjeetsingh.in

5. How to develop listening? Body language tips – Make eye contact with the candidate whenever possible – Nod your head occasionally – Mirror a candidate’s facial expressions as appropriate – Sit upright or lean towards the candidate when he or she is speaking Interjecting – If the candidate is giving the information that is not relevant for the interview process, steer them back on the course using – ‘Can I stop you there? I did mention that I would interrupt and that’s all I need on that topic. Can we move on to….?’ – ‘Sorry to interrupt, but can I ask….’ – ‘I think I understand enough of the background, could you take me through the actions you took to deal with it, please?’ Taking notes – To capture the evidence – It represents the seriousness and communicates to the candidates that what they are saying is important and has value ranjeetsingh243 www.ranjeetsingh.in