1. © 2015 albert-learning.com Business Role Play 4

2. © 2015 albert-learning.com Business Role Play 4 Deliveries and Suppliers Susan: Doug, can I talk with you for a moment? Doug: What can I do for you Susan? Susan: I'm concerned about the delays we're experiencing with some of our suppliers. Doug: We're doing everything to get back on schedule. Susan: Could you give me an approximate timeline? Doug: A number of deliveries are arriving tomorrow. Unfortunately, this time of year is often troublesome. Susan: That's not good. We can't make excuses to our clients. Are all shipments affected? Doug: No, but it is summer and some companies are cutting back until September. Susan: Where are most of our suppliers located? Doug: Well, most of them are in China, but there are a few in California.

3. © 2015 albert-learning.com Business Role Play 4 Susan: How does that affect deliveries? Doug: Well, there are weather delays and shipment delays due to reduced production. Sometimes, larger packages are delayed because of a bottleneck at the distribution point. Susan: Is there any way around these delays? Doug: Well, we often work with delivery services such as UPS, Fed ex or DHL for our most urgent shipping. They guarantee door-to-door deliveries within 48 hours.

4. © 2015 albert-learning.com Business Role Play 4 Key Vocabulary 1. To get back on schedule 2. Timeline 3. To cut back 4. To make excuses 5. Increased / reduced production 6. Bottom line 7. Bottleneck 8. Distribution point 9. To cut into

5. © 2015 albert-learning.com Business Role Play 4 Comprehension 1. Why is Susan concerned? a) They're delaying shipments to suppliers b) They're experiencing delays from suppliers c) They're back on schedule 2. What are they doing? a) Trying to get back on schedule b) Not worrying about the problem c) Taking legal action against the suppliers 3. Which excuse does Doug give? a) That the suppliers are unreliable b) That the time is year is often troublesome c) That they changed suppliers

6. © 2015 albert-learning.com Business Role Play 4 1. Why is Susan concerned? a) They're delaying shipments to suppliers b) They're experiencing delays from suppliers c) They're back on schedule 2. What are they doing? a) Trying to get back on schedule b) Not worrying about the problem c) Taking legal action against the suppliers 3. Which excuse does Doug give? a) That the suppliers are unreliable b) That the time this year is often troublesome c) That they changed suppliers

7. © 2015 albert-learning.com Business Role Play 4 4. Where are most of the suppliers located? a) In California b) In Japan c) In China 5. Which is NOT a reason given for the delays? a) Weather delays b) Reduced production c) Payment difficulties 6. How do they sometimes resolve these problems? a) They change suppliers b) They use delivery services c) They manufacture their own products

8. © 2015 albert-learning.com Business Role Play 4 4. Where are most of the suppliers located? a) In California b) In Japan c) In China 5. Which is NOT a reason given for the delays? a) Weather delays b) Reduced production c) Payment difficulties 6. How do they sometimes resolve these problems? a) They change suppliers b) They use delivery services c) They manufacture their own products

9. © 2015 albert-learning.com Business Role Play 4 Taking a Message Receptionist: Jason Wine Importers. Good Morning. How can I help you? Caller: Could I speak to Mr. Adams, please? Receptionist: Who's calling please? Caller: This is Anna Beare. Receptionist: Sorry, I didn't catch your name. Caller: Anna Beare. That's B E A R E Receptionist: Thank you. And where are you calling from? Caller: Sun Soaked Vineyards Receptionist: OK Ms Beare. I'll try and put you through. … I'm sorry but the line's busy. Would you like to hold? Caller: Could I leave a message?

10. © 2015 albert-learning.com Business Role Play 4 Receptionist: Certainly. Caller: Could you tell Mr. Adams that our shipment will be postponed and that the 200 cases ordered should arrive next Monday. Receptionist: Shipment delayed … arriving next Monday. Caller: Yes, and could you ask him to call me back when the shipment arrives? Receptionist: Certainly. Could you give me your number please? Caller: Yes, it's 503-589-9087 Receptionist: That's 503-589-9087 Caller: Yes, that's right. Thanks for your help. Goodbye Receptionist: Goodbye.

11. © 2015 albert-learning.com Business Role Play 4 Vocabulary 1. To catch a person's name 2. To be busy / to be engaged 3. To hold the line 4. To leave a message 5. Shipment 6. To postpone 7. To be delayed 8. To call someone back

12. © 2015 albert-learning.com Business Role Play 4 1. Which company does the caller represent? a. Jason Wine Importers b. Sun Soaked Vineyards c. Beare consulting 2. Is the caller able to complete her task? a) Yes, she speaks with Mr. Adams b) No, she hangs up c) No, but she leaves a message 3. Which information does the caller wish to leave? a) That they haven't received their shipment yet b) That there is a short delay in the shipment c) That the wine was of poor quality.

13. © 2015 albert-learning.com Business Role Play 4 1. Which company does the caller represent? a. Jason Wine Importers b. Sun Soaked Vineyards c. Beare consulting 2. Is the caller able to complete her task? a) Yes, she speaks with Mr. Adams b) No, she hangs up c) No, but she leaves a message 3. Which information does the caller wish to leave? a) That they haven't received their shipment yet b) That there is a short delay in the shipment c) That the wine was of poor quality.

14. © 2015 albert-learning.com Business Role Play 4 4. What other information does the receptionist ask for? a) The time of day b) The caller's telephone number c) They type of wine shipped 5. Who would the caller like to speak to? a) The receptionist b) Anna Beare c) Mr. Adams

15. © 2015 albert-learning.com Business Role Play 4 4. What other information does the receptionist ask for? a) The time of day b) The caller's telephone number c) They type of wine shipped 5. Who would the caller like to speak to? a) The receptionist b) Anna Beare c) Mr. Adams

16. © 2015 albert-learning.com Business Role Play 4 Funds Transfer and Deposits Maria: Alice, have you transferred the funds to the Anderson account yet? Alice: No, I haven't done that yet. Maria: Good, there are a few changes we need to make. Alice: Really? It's good I haven't had a chance to go to the bank yet. What has been changed? Maria: They've asked to how the funds transferred into three different accounts. Here's the updated information. Alice: This looks more complicated. Maria: It's not that difficult. Just take along the account numbers, amounts and payment scheme to the bank with you. Alice: Am I authorized to make these changes? Maria: I can call ahead and let them know. Here's the PIN number in any case. Alice: Is there anything else I need to do?

17. © 2015 albert-learning.com Business Role Play 4 Maria: Yes, could you make these deposits when you go. Alice: Certainly, which accounts do you want to use. Maria: Deposit the checks into our savings account. Put the cash into checking Alice: OK, I'll probably leave in about a half an hour.

18. © 2015 albert-learning.com Business Role Play 4 Key Vocabulary 1. To transfer funds 2. Updated 3. Complicated 4. Payment scheme 5. To be authorized to do something 6. To call ahead 7. PIN number

19. © 2015 albert-learning.com Business Role Play 4 1. Alice has transferred the funds to the Anderson account. a) True b) False 2. The transfers need to be done as planned before. a) True b) False 3. The funds need to be transferred into three separate accounts. a) True b) False

20. © 2015 albert-learning.com Business Role Play 4 1. Alice has transferred the funds to the Anderson account. a) True b) False 2. The transfers need to be done as planned before. a) True b) False 3. The funds need to be transferred into three separate accounts. a) True b) False

21. © 2015 albert-learning.com Business Role Play 4 4. Maria will call the bank to authorize Alice to make the changes. a) True b) False 5. Maria would also like Alice to make some deposits when she goes. a) True d) False

22. © 2015 albert-learning.com Business Role Play 4 4. Maria will call the bank to authorize Alice to make the changes. a) True b) False 5. Maria would also like Alice to make some deposits when she goes. a) True d) False

23. © 2015 albert-learning.com Business Role Play 4 Directions to a Meeting Mark: Linda, do you know how to get to Daniels Co.? I've never been there before. Heather: Are you driving or taking the subway? Mark: The subway. Heather: Right. Take the no. 9 from West 72nd street. Get off at Times Square and change to the shuttle. Go across town and get off at Grand Central station. Go above ground and walk north on Park Avenue. Mark: Just a moment, let me write this down! Heather: Take the no. 9 from West 72nd street. Get off at Times Square and change to the shuttle. Got it? Mark: Yes, thanks. Now, once I get to Times Square, which train do I take? Heather: Change to the shuttle. Go across town and get off at Grand Central station. Go above ground and walk north on Park Avenue.

24. © 2015 albert-learning.com Business Role Play 4 Mark: Can you repeat that? Heather: Change to the shuttle. Go across town and get off at Grand Central station. Go above ground and walk north on Park Avenue. Mark: Thanks Heather. How long does it take? Heather: It takes about a half an hour. When is your meeting? Mark: It's at nine. I'll leave at eight-thirty. Heather: That's a busy time of day. You should leave at eight. Mark: OK. Thanks Heather. Heather: No problem.

25. © 2015 albert-learning.com Business Role Play 4 Key Vocabulary 1. To get to somewhere 2. To take the subway 3. To change to another train 4. to go across town 5. To get off 6. To go above ground 7. To walk north / south / west / east 8. To take time 9. A busy time of day

26. © 2015 albert-learning.com Business Role Play 4 Comprehension 1. How is Mark going to the meeting? a) By taxi b) On foot c) Subway 2. Which subway station does he get on the subway at? a) West 72nd street b) Times Square c) Grand Central station 3. Which station does he want to arrive at? a) West 72nd street b) Grand Central station c) Times Square

27. © 2015 albert-learning.com Business Role Play 4 1. How is Mark going to the meeting? a) By taxi b) On foot c) Subway 2. Which subway station does he get on the subway at? a) West 72nd street b) Times Square c) Grand Central station 3. Which station does he want to arrive at? a) West 72nd street b) Grand Central station c) Times Square

28. © 2015 albert-learning.com Business Role Play 4 4. Where does he transfer subway trains? a) West 72nd street b) Times Square c) Grand Central Station 5. How long does it take to get there? a) 10 minutes b) About thirty minutes c) An hour 6. Why should Mark leave early? a) Because he doesn't have directions b) Because he's going on foot c) Because it's a busy time of day

29. © 2015 albert-learning.com Business Role Play 4 4. Where does he transfer subway trains? a) West 72nd street b) Times Square c) Grand Central Station 5. How long does it take to get there? a) 10 minutes b) About thirty minutes c) An hour 6. Why should Mark leave early? a) Because he doesn't have directions b) Because he's going on foot c) Because it's a busy time of day

30. © 2015 albert-learning.com Business Role Play 4 Reviewed By Reviewed On Comments / Changes Made Dimple21.09.2015No changes required.