1. MEMBER SERVICES MEMBER PROFILE 2011 CITY OF AMERICUS Municipal Gas Authority of Georgia

2. Member Evaluations General Information Member:Americus Main Contact:Sammy Deason Pipeline:Southern Natural Region:Southern Service Area:Sumter County

3. Member Evaluations Vital Signs - Customers Total Customers:2,450 - Residential2,143 - Commercial 301 - AG 1 - Firm Industrial 3 - Interruptible 2 Total Gas Services:3,800 Total Inactive Services:1,350 Inactive Services / Active Services36% Gas Customers / Water Customers50%

4. Member Evaluations Vital Signs – Annual Throughput & Sales 2010 Annual Throughput:278,903 Mcf / Yr. 2010 Annual Sales:292,602 Mcf / Yr. - Residential 86,710 Mcf / Yr. - Commercial120,093 Mcf / Yr. - AG & Firm Industrial 31,379 Mcf / Yr. - Interruptible 54,421 Mcf / Yr. Residential (use per customer) – 40.5 Mcf Commercial (use per customer) - 399 Mcf

5. Member Evaluations Vital Signs – Financials 0607080910 Annual margin (000’s) $1,4411,3971,1229821,004 Return check (000’s)$149173119150140 Transfers (GF) (000’s)$1142303-20 Decline in annual margin 2006 – 2010:30% Increase in annual margin 2009 – 2010:2.2%

6. Member Evaluations

7. Vital Signs – Rate of Lost and Unaccounted For Gas

8. Member Evaluations Standard Services Delivery Budget Forecast:Yes Retail Tracker:Yes Industrial Billing Rate Notices (#):No Rate Study:Yes Marketing Program:Yes Communication Services:Yes

9. Member Evaluations Current Projects Marketing Program – Financing for gas appliances 400 unit housing authority project – meeting with Honeywell / Rinnai Effective appliance service network (does go beyond the meter) – wants to grow / develop this service More visibility in the downtown area Installation of AMR

10. Member Evaluations Future Opportunities Develop sales and service business Decrease inactive services Ellaville expansion [low probability] Expand staff to include service beyond the meter

11. Member Evaluations Issues / Concerns Selling the “sales and service” vision internally Funding for expanding into this area Movement back toward apathy

12. Member Evaluations Engagement Level Measurement Gas Authority Engagement Level - SRCS- PACE - Hedge Program- Regional Meetings - AMM- Budget Forecast - Rate Trackers - Communications Marketing & Sales Engagement Level - Financing Program (MS)- Rebate Program - Effective Network- Print Ads - Radio Advertising- TV Advertising - Website Advertising- Sales Champion

13. Member Evaluations Gas Authority Engagement Level SRCS PACE Hedge Program Regional Meetings AMM Budget Forecast Rate Trackers (Retail / Industrial) Communications

14. Member Evaluations Marketing & Sales Engagement Level Main Street Financing Program Rebate / Incentive Program Effective Appliance / Sales Network Print Ads – Brochures, Etc. Radio Advertising TV Advertising Website Advertising Sales Champion