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MEMBER SERVICES MEMBER EVALUATIONS 2011 CITY OF ASHBURN Municipal Gas Authority of Georgia.

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Presentation on theme: "MEMBER SERVICES MEMBER EVALUATIONS 2011 CITY OF ASHBURN Municipal Gas Authority of Georgia."— Presentation transcript:

1 MEMBER SERVICES MEMBER EVALUATIONS 2011 CITY OF ASHBURN Municipal Gas Authority of Georgia

2 Member Evaluations General Information Member:Ashburn Main Contact:Ben Taylor Pipeline:Southern Natural Region:Southern Service Area:Turner County

3 Member Evaluations Vital Signs - Customers Total Customers:675 - Residential589 - Commercial 82 - AG - Firm Industrial 4 - Interruptible Total Gas Services:675 Total Inactive Services:132 Inactive Services / Active Services20% Gas Customers / Water Customers57%

4 Member Evaluations Vital Signs – Annual Throughput & Sales 2009 Annual Throughput:40,057 Mcf / Yr Annual Sales:39,486 Mcf / Yr. - Residential 17,424 Mcf / Yr. - Commercial 20,196 Mcf / Yr. - AG & Firm Industrial 1,866 Mcf / Yr. - Interruptible0 Mcf / Yr. Residential (use per customer) – 29.4 Mcf Commercial (use per customer) – 277 Mcf

5 Member Evaluations Vital Signs – Financials Annual margin (000s) Return check (000s)$25$31$21$32$31 Transfers (GF) (000s)--$80$80$80

6 Member Evaluations

7 Vital Signs – Rate of Lost and Unaccounted For Gas

8 Member Evaluations Standard Services Delivery Budget Forecast:No Retail Tracker:No Industrial Billing Rate Notices (#):No Rate Study:No Marketing Program:Yes Communication Services:Yes

9 Member Evaluations Current Projects City converted propane air facility / retail propane service provider 108 Propane Tank Rentals Working with LINK (Energy Service Performance Company) - promote tank-less water heating in county buildings Received ARRA/GEFA grant / to install gas tank-less water heaters (coordinating for above project)

10 Member Evaluations Future Opportunities Assisting in implementing Main Street Energy Efficiency Financing Program Working with LINK contact to develop an incentive package for tank-less water heaters Increase residential use per customer

11 Member Evaluations Issues / Concerns No data, difficult to obtain information from the city Developing an internal champion / beyond main contact

12 Member Evaluations Engagement Level Measurement Gas Authority Engagement Level - SRCS- PACE - Hedge Program- Regional Meetings - AMM- Budget Forecast - Rate Trackers - Communications Marketing & Sales Engagement Level - Financing Program (MS)- Rebate Program - Effective Network- Print Ads - Radio Advertising- TV Advertising - Website Advertising- Sales Champion

13 Member Evaluations Gas Authority Engagement Level SRCS PACE Hedge Program Regional Meetings AMM Budget Forecast Rate Trackers (Retail / Industrial) Communications

14 Member Evaluations Marketing & Sales Engagement Level Main Street Financing Program Rebate / Incentive Program Effective Appliance / Sales Network Print Ads – Brochures, Etc. Radio Advertising TV Advertising Website Advertising Sales Champion


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