1. Business Driven JIRA Plugins By David Vittor Copyright © 2009 CustomWare - United States - Australia - Malaysia - Singapore

2. JIRA Confluence Link Plugin – Creates Custom Fields in JIRA that link to Confluence Pages – https://plugins.atlassian.com/plugin/details/23964 https://plugins.atlassian.com/plugin/details/23964 CustomWare JIRA Utilities – Workflow post functions that clone and link issues – https://plugins.atlassian.com/plugin/details/15453 https://plugins.atlassian.com/plugin/details/15453 Two Open Source Plugins 2Copyright © 2009 CustomWare - United States - Australia - Malaysia - Singapore

3. Separation of Concerns – JIRA for Workflows – Confluence for KB Documentation Linking Confluence articles to JIRA issues Use JIRA issues to drive Confluence Structure Create Workflows around Confluence pages (i.e. Presales page, KB page, Requirements page, etc) JIRA Confluence Link Benefits 3Copyright © 2009 CustomWare - United States - Australia - Malaysia - Singapore

4. Cross project workflows - issues flow across project teams Single JIRA project pipeline for inbound issues – Support Pipeline ITIL Project Management – Incident raises a Problem raises lots of Change What’s faster than issue creation? Issue Copy. CustomWare JIRA Utilities Benefits 4Copyright © 2009 CustomWare - United States - Australia - Malaysia - Singapore

5. Thank you! JIRA Confluence Link Plugin CustomWare JIRA Utilities These plugins are FREE and open source! Thank you 5Copyright © 2009 CustomWare - United States - Australia - Malaysia - Singapore