1. Tennessee Data And Attendance Supervisor’s Conference Product Support Help Desk Updates Melissa Teat, Manager, Product Support September 10, 2015

2. Product Support Help Desk Updates The Help Desk has received more than 2,127 tickets since the last conference presentation on April 23, 2015. During the Summer of 2015, the Help Desk reviewed 2015- 16 district and school calendars for all public school districts in Tennessee. Please advise school and district employees to submit questions and/or issues to the district EIS contact.

3. Product Support Help Desk Updates The EIS web page is a valuable resource.

4. Product Support Help Desk Updates If you have the DST_AA level of access, please download the App User List from EIS Production. Use the Application Access Form located on the Data Quality & Integrity webpage of the department’s website (https://tn.gov/education/topic/data-quality-integrity) in order to add, modify, or remove access to the TDOE applications, as needed. The form is called EIS User Form.https://tn.gov/education/topic/data-quality-integrity Require users to periodically change their password. EIS ProductionDST_AAActive

5. Product Support Help Desk Updates EIS Error Reports: –Previous Date Error Reports –Block Approval Error Reports –Dynamic Error Reports Research queries listed in the Data Reports application should be used as a troubleshooting tool. The ADM Audit report in the Data Reports application should be used during the data verification process.

6. Additional Resources Reporting Schedule –http://www.tn.gov/education/topic/reporting-schedulehttp://www.tn.gov/education/topic/reporting-schedule Student Membership and Attendance Manual –http://www.tn.gov/assets/entities/education/attachments/331958_me mbership_attendance_manual.pdfhttp://www.tn.gov/assets/entities/education/attachments/331958_me mbership_attendance_manual.pdf Correlations of Course & Endorsement Codes –http://www.tn.gov/education/topic/correlations-of-course-and- endorsment-codeshttp://www.tn.gov/education/topic/correlations-of-course-and- endorsment-codes

7. Contact Information Melissa Teat, Product Support Manager Melissa.Teat@tn.gov Product Support Help Desk EIS.Help@tn.gov 800-495-4154 615-532-6215