1. THE PRIORITIES OF PUBLIC ADMINISTRATION REFORM IN THE MIDDLE EAST THE PRIORITIES OF PUBLIC ADMINISTRATION REFORM IN THE MIDDLE EAST 1. Decentralization and Participation 2. Procedures simplification and effective service delivery 3. Information technology 4. Human Resources development, training and research 5. Transparency and accountability 6. Enabling Environment for the private sector UNDESA Consultative Meeting on Priorities in Innovating Governance and P.A. in the Euro-Mediterranean Region – Naples, 17 – 20 may 2004 Centro di Formazione Studi

2. Decentralization and participation Promoting elections at all levels Promoting elections at all levels Enhancing the capabilities of local government to raise funds Enhancing the capabilities of local government to raise funds Ensuring the redistributive role of central government Ensuring the redistributive role of central government Transfer of Power (authority) within legal framework Transfer of Power (authority) within legal framework Citizens involvement in policy making Citizens involvement in policy making UNDESA Consultative Meeting on Priorities in Innovating Governance and P.A. in the Euro-Mediterranean Region – Naples, 17 – 20 may 2004 Centro di Formazione Studi

3. Human Resources Development, Training and Research Recruitment procedure and pubic salary scale based on competency and merit Recruitment procedure and pubic salary scale based on competency and merit Career development Career development Leadership Training Leadership Training Mind-set change:service orientation and learning organization culture Mind-set change:service orientation and learning organization culture Training of staff at different levels of government Training of staff at different levels of government Facilitating an enabling environment for training Facilitating an enabling environment for training Strategy for vocational Training Strategy for vocational Training Training of Trainers Training of Trainers Increase publicity and transparency in order to improve public perception of civil service career to attract a fair share of the best talents Increase publicity and transparency in order to improve public perception of civil service career to attract a fair share of the best talents Consultative Meeting on Priorities in Innovating Governance and P.A. in the Euro-Mediterranean Region – Naples, 17 – 20 may 2004 Centro di Formazione Studi UNDESA

4. Information Technology IT networking in public administration and creation of IT infrastructure IT networking in public administration and creation of IT infrastructure Development of Intranet in government institutions; Development of Intranet in government institutions; Launching of web sites of the Government and most key ministries; Launching of web sites of the Government and most key ministries; Organisation of training courses for civil servants; Organisation of training courses for civil servants; Purchase of IT equipment Purchase of IT equipment Improved information sharing through IT within departments; Improved information sharing through IT within departments; Improve the provision of basic information (Free access to information) / services to clients online in the national languages Improve the provision of basic information (Free access to information) / services to clients online in the national languages Changing traditional working methods and culture Changing traditional working methods and culture Consultative Meeting on Priorities in Innovating Governance and P.A. in the Euro-Mediterranean Region – Naples, 17 – 20 may 2004 Centro di Formazione Studi UNDESA

5. Transparency and accountability Legislative and administrative framework to facilitate transparency and accountability Legislative and administrative framework to facilitate transparency and accountability Increase the awareness among the general public regarding their rights; Increase the awareness among the general public regarding their rights; Improve access to information through applying modern IT and Internet technology; Improve access to information through applying modern IT and Internet technology; Improve access by citizens to official rules and regulations Improve access by citizens to official rules and regulations A greater focus on service provision and quality through assessments of citizens needs and surveys; A greater focus on service provision and quality through assessments of citizens needs and surveys; Mechanisms to monitor the outcome and impact of governement reforms by Citizens, NGOs and media Mechanisms to monitor the outcome and impact of governement reforms by Citizens, NGOs and media Code of Ethics for public servants Code of Ethics for public servants Consultative Meeting on Priorities in Innovating Governance and P.A. in the Euro-Mediterranean Region – Naples, 17 – 20 may 2004 Centro di Formazione Studi UNDESA

6. Procedures simplification and service delivery Revision of legislation in this field; Revision of legislation in this field; Focus on service provision and quality, with a mechanism for reflecting user concerns within the management process and promotion of participation and accountability; Focus on service provision and quality, with a mechanism for reflecting user concerns within the management process and promotion of participation and accountability; Simplification of administrative procedures to ensure the respect of citizens rights; Simplification of administrative procedures to ensure the respect of citizens rights; Implementation of the policy of the “one stop shop” Implementation of the policy of the “one stop shop” Cutting down red tape Cutting down red tape Introducing smart cards Introducing smart cards Continuous research for evaluation and assessment of administrative simplification. Continuous research for evaluation and assessment of administrative simplification. Consultative Meeting on Priorities in Innovating Governance and P.A. in the Euro-Mediterranean Region – Naples, 17 – 20 may 2004 Centro di Formazione Studi UNDESA

7. Enabling Environment for private sector development Consultative Meeting on Priorities in Innovating Governance and P.A. in the Euro-Mediterranean Region – Naples, 17 – 20 may 2004 Centro di Formazione Studi UNDESA  Preparing legislative framework for privatization  Involvment of private sector in policy making  Implementing different business promotion centers  Simplifying the procedures for setting up businesses and promoting a comprehensive investment legal framework