1. THE LENNOX PARTNERSHIP “ Promoting Prosperity, Releasing Potential” Steps to Success Conference Belfast, 16 th October ‘12 Blyth Deans

2. About The Lennox Partnership  Social Enterprise/Not for Profit – Co. Limited by Guarantee  Established in West Dunbartonshire,1988  Private Sector Board  Staff – 41 Full Time + Associates  Headquartered in Clydebank  Delivering Services in 10 LA’s in Scotland  T/o 2011/12 -£1.4M Projected 12/13 £1.6M

3. Responding to Need Improving Performance Making Change Happen

4. TLP – Current Staffing - 12 Contracts  Total Staffing – 41  Senior Management – 2  Finance - 1  Project Leaders – 5  Work Programme – 18 (14 W/Links)  Additional Output Funded Posts - 7

5. TLP – Previous Staffing  Total Staffing – 31  Senior Management – 2  Finance - 1  Project Leaders – 3  Output Funded Posts – 5  Funding – Big Lottery, ESF, Local Authority & Community Planning Partnership’s

6. Changes Required  Right Staff, Right Skills  Right Processes, Ways of Working  Effective Performance Management  Continuous Improvement Concept  Learn From Others  Rewards & Recognition  Disciplinary Process

7. What Did We Do?  Staff Training and Development  How to Deal with Mandated Clients  Busy V Productive  Introduction of Daily Work Plans  Business Drivers – Funding Model  Personal Drivers – Provide Direction  The Pyramid

8. What Did We Do?  Monitoring of Work Plans  Contract MSL’s  Implementation of “New Ideas”  Use of Disciplinary – GROW Model  Recruitment – Different Skill Sets  Identify “Success DNA”  Development of 5 Point Plan

9. What Has Been Achieved?  Culture Change Within TLP  Staff Changes - Leavers  Significant Performance Improvement  Roll Out to Other Contracts  Supply Chain League Tables

10. Current Performance Working Links League Tables  20 Delivery Organisation stats  7 Partners and 13 Working Links Offices  Job Entry Rates  Job Outcome Rates (Sustainable Jobs)  Self Employed

11. What Has Been Achieved?  On a “Flight Path” BUT not there yet!!

12. The Way Forward  Development of Action Plan- Tasks, People, Timescale  Ongoing Performance Management  Disciplinary Process & Reward Success  Outward Looking – Best Practice  Continuous Improvement

13. Questions/Discussion