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Giving and Receiving Feedback Dr. Ramesh Mehay, Bradford VTS.

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Presentation on theme: "Giving and Receiving Feedback Dr. Ramesh Mehay, Bradford VTS."— Presentation transcript:

1 Giving and Receiving Feedback Dr. Ramesh Mehay, Bradford VTS

2 Feedback is: information about performance or behaviour that leads to action to affirm or develop that performance or behaviour.

3 Purpose of Feedback How can we expect people to change and develop if they dont know what they need to change? Unless they get feedback, how do they know what they do well so they can continue doing it?

4 Feedback Reality vs Perceptions Most people really want to know how they are doing. They want to know if other people like what theyre doing. They also want to know if something could be done more effectively or if boundaries are being overstepped.

5 Feedback is NOT: an end in itself a solution to performance problems or issues praise or blame, approval or disapproval. Evaluation means to place value on a performance or piece of work. But feedback is value neutral. It merely describes what you did or did not accomplish, given a standard or intent. Derived from tests, exercises or simulations. The activity being assessed is your normal work. You cannot get closer to real life than real life itself.

6 Brown & Leighs Feedback Rules (1996) TIMELY SELECTIVE BALANCED SUGGESTIONS rather than PRESCRIPTIONS DESCRIPTIVE SPECIFIC or focussed Avoid personal comments Avoid Mixed Messages Avoid diffusion DIRECTED towards behaviour that can be changed

7 Giving Feedback TIMELY: given as close to the event as possible (taking account of the persons readiness etc) SELECTIVE: addressing one or two key issues rather than too many at once BALANCED: good and the bad SUGGESTIONS not PRESCRIPTIONS

8 Giving Feedback DESCRIPTIVE, non-judgemental, based on behaviour not personality "I notice that you dont look at people when they are talking to you". "I think your selfish in that you dont listen to anyone else".

9 Giving Feedback SPECIFIC or focussed; In order to focus developmental feedback:- Avoid personal comments Avoid Mixed Messages Avoid diffusion

10 Examples you fool! Cant you remember that I needed these accounts for the meeting yesterday? Shirley, I need the accounts for 2pm on Friday for the management meeting later in the afternoon. John, you always look as if you have just got out of bed but your work is good on the whole) John, I would like you to take more care with your appearance in order to make a better impression Some of you are not achieving your performance goals. You have to improve. Richard, you have not achieved your performance goals this week. Can we talk about it & work out some plans to improve?

11 Giving Feedback DIRECTED towards behaviour that can be changed I really dont like your face/your height/the fact that you are bald etc It would help me if you smiled more or looked at me when you speak

12 But… before you give feedback always ask yourself: What is my intention behind giving this person feedback? How am I feeling about giving it? How is the other person feeling; if they have had a stressful day, might be best left for another occasion. It is important they are in the right frame of mind to accept it BOTH PEOPLE SHOULD FEEL CALM

13 The Impact of Feedback The person receiving the feedback can react with: Anger – Ive had enough of this Denial – this reaction often accompanies the initial shock of feedback I cant see any problem with that Blame – Its not my fault. What can you expect when the patient wont listen? Rationalisation – finding excuses to try and justify their behaviour Ive had a particularly bad week Doesnt everyone do this? Acceptance Renewed Action

14 what type of feedback might you get? written/verbal individualised eg a particular assignment written/verbal general feedback to your class eg on most common errors/successes on an exam paper checklists/proforma eg headings of assessment criteria, with comments below assessment criteria grid, showing where you are placed against each criteria model answers computerised eg multiple-choice questions "Off the cuff" comments from others eg "You're really good at…"

15 Rules for Receiving Feedback Listen carefully to what is being said People should be receptive to feedback and see it as helpful. Dont reject it! Accept positive feedback…dont reject it! Accept negative feedback...dont reject it! Avoid arguing or being defensive. Ask questions to clarify fully and seek examples is useful. Acknowledge the giver of feedback and show his or her appreciation. The feedback may not have been easy to give. Involve mutual good will receiver should feel that the giver isnt their enemy giver needs to want to help receiver develop

16 what to do with the feedback? It is up to you Read or listen Understand; Clarification: examples and alternatives; Keep notes Give it time to sink in and get into perspective Try to keep feedback sheets/information together Address areas for improvement. Identify, Action Plan Try not to feel devastated by small criticisms and try not to be defensive and make excuses

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