Presentation is loading. Please wait.

Presentation is loading. Please wait.

TM. CONFLICT TO CREATIVITY ADVANCED Initiate conflict with another person Navigate through difficult situations Effectively assert ourselves where the.

Similar presentations


Presentation on theme: "TM. CONFLICT TO CREATIVITY ADVANCED Initiate conflict with another person Navigate through difficult situations Effectively assert ourselves where the."— Presentation transcript:

1 TM

2 CONFLICT TO CREATIVITY ADVANCED Initiate conflict with another person Navigate through difficult situations Effectively assert ourselves where the other person is resistant to our point of view

3 ROLE PLAY

4 KIMPTON CULTURE A unanimous commitment to self-leadership, creativity, and high performance through team and personal development

5 EXERCISE Situations where you applied CTC Results you achieved How did you model Kimpton Culture?

6 GROUND RULES Confidentiality Avoid Problem Solving Be self-aware Challenge yourself in role plays

7 CONFLICT TO CREATIVITY

8 CTC ADVANCED TOOL MAP

9 CONFLICT TO CREATIVITY ADVANCED

10 DEALING WITH CONFLICT Name your Emotion. Don’t act it out - Use Emotion Words Checklist Calm down, is possible, before bringing up conflict When we don’t address conflict it causes: - Gossip - Triangulation - Passive-aggression Vital to not - Attack - Blame - Threaten

11 START WITH INVITE

12

13 Tool 1: Acknowledge with Heart: “Here’s what I’m observing.” Tool 2: Invite Dialogue: “Are you open to hear my point of view?”

14 START WITH INVITE Tool 1: Acknowledge with Heart “I’ve got some things that I’d like to talk to you about.” “I’ve been reflecting on some topics that we need to talk about.” “Let’s discuss the staff meeting we had last week.” “I’d like to bring up something I’ve been thinking about.”

15 START WITH INVITE Tool 2: Invite Dialogue “Would you prefer to talk about this now or later?” “Tell me if right now works for you.” “Are you ready to go into this topic now?” “If not now, when would you be ready to talk?”

16 START WITH INVITE – MOVE TO PRESENT

17 PRESENT TOOLS TOOL 1: I-MESSAGE - ACCOUNTABILITY AND OBJECTIVITY TOOL 2: SELF-DISCLOSE - STATE FEELINGS TOOL 3: MY OPINION - PERSPECTIVE AND NEEDS

18 PRESENT TOOLS I-MESSAGE: “I’M OBSERVING ______________________.” SELF-DISCLOSE: “HERE’S HOW I FEEL ___________________.” OPINION: “THIS IS WHAT I NEED _________________.”

19 START WITH PRESENT

20

21 TOOL 1: I-MESSAGE - ACCOUNTABILITY AND OBJECTIVITY TOOL 2: SELF-DISCLOSE - STATE FEELINGS TOOL 3: MY OPINION - PERSPECTIVE AND NEEDS

22 START WITH PRESENT I-MESSAGE: “I’M OBSERVING________________________.” SELF-DISCLOSE: “HERE’S HOW I FEEL ___________________.” OPINION: “THIS IS WHAT I NEED _________________.”

23 START WITH PRESENT TOOL 1: I-MESSAGE - ACCOUNTABILITY AND OBJECTIVITY TOOL 2: SELF-DISCLOSE - STATE FEELINGS TOOL 3: MY OPINION - PERSPECTIVE AND NEEDS

24 START WITH PRESENT I-MESSAGE: “I’m seeing you interrupting me again.” SELF-DISCLOSE: “I feel distracted and irritated when you interrupt me.” MY OPINION: “I need you to not interrupt me any more.”

25 START WITH PRESENT I-MESSAGE: “I have heard that you have been talking about me behind my back.” SELF-DISCLOSE: “I’m concerned to hear that you have been talking to others about me.” MY OPINION: “I prefer that you talk directly to me if you have issues with me.”

26 PRESENT TO END A DISCUSSION

27

28 TOOL 1: I-MESSAGE - ACCOUNTABILITY AND OBJECTIVITY TOOL 2: SELF-DISCLOSE - STATE FEELINGS TOOL 3: MY OPINION - PERSPECTIVE AND NEEDS

29 PRESENT TO END A DISCUSSION I-MESSAGE: “I can see that we are just going around and around and are not reaching common ground.” SELF-DISCLOSE: “I’m getting uncomfortable with this process and don’t think we are going to find resolution now.” MY OPINION: “I recommend that we stop for now and try again tomorrow. I could meet you at 9AM.”

30 PRESENT TO END A DISCUSSION I-MESSAGE: “I’m aware that I don’t want to keep talking about this right now.” SELF-DISCLOSE: “I’m frustrated and need to calm down before discussing this any further.” MY OPINION: “I recommend that we both step back and reconvene at another time.”

31 FOLLOW UP TO CONFLICT

32 ACCOUNTABILITY: OUR CONTRIBUTION “I was irritated when we talked last and apologize for adding to the problem.” OUR PERSONALITY PATTERN: DEMONSTRATE OUR BEHAVIOR AS A PATTERN “When irritated I start to feel defensive and then escalate my voice…” COMMIT: DEMONSTRATE ALTERNATIVES “I need to listen more and be more objective…”

33 CLOSING A SUCCESSFUL CTC INTERACTION “Thanks for meeting with me.” “I’m glad that we worked this out.” “I’m excited about the creative solution we came up with together.”

34 ROLE PLAY SCENARIO SYSTEM

35 CONFLICT TO CREATIVITY

36 TRIANGULATION TRIANGULATOR BLAMES 3 RD PARTY, MANIPULATES LISTENER 3 RD PARTY TRIANGULATOR SEES AS THREAT LISTENER TRIANGULATOR WANTS LISTENER TO TAKE HIS/HER SIDE Key Points Triangulator blames the 3rd Party, but will not talk to 3rd Party directly Triangulator’s goal is to manipulate Listener to manage 3rd Party by framing 3rd Party as negative Once Listener is manipulated and loses objectivity then he/she is “triangulated” Triangulation occurs when Triangulator and Listener align against 3rd Party 3rd Party ends up scape-goated and marginalized based on false assumptions Listener takes on Triangulator’s responsibility to handle the relationship MANIPULATION BLAME TRIANGULATED BLAME

37 TRIANGULATION TOOL TRIANGULATOR Attempts to manipulate Listener LISTENER SOLUTION: USE CTC Listen openly and objectively Explore: “Say more of your feelings about …” Summarize: “You don’t know how to approach this person and want me to help you.” Invite: “I really hear that you are frustrated by this, are you open to another point of view?” Present: Coach Triangulator to use CTC with 3 rd Party 3 rd PARTY TRIANGULATOR APPROACHES WITH CTC ATTEMPT MANIPULATION CTC COACHING USE CTC TOOL


Download ppt "TM. CONFLICT TO CREATIVITY ADVANCED Initiate conflict with another person Navigate through difficult situations Effectively assert ourselves where the."

Similar presentations


Ads by Google