1. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Site Specific Induction Employees and Subcontractors working on Clancy Docwra Site Please edit all text in BLUE to suit project and remove all text in yellow CG3-CEP-001 Version 2, June 2014

2. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Please put all mobiles on SILENT

3. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Skilled Our outstanding reputation, our skilled and valued workforce and supply chain distinguishes us in the marketplace. Secure A family business – we enjoy it! Reinforcing our culture and promoting from within the business. Successful A £250m+ profitable and diversifying business. Sustainable A responsible business that places customers, communities and environment at the heart of everything we do Strong A stronger cash position, balance sheet and order book. Systems Systems and processes are innovative, effective and efficient. Our 6S Vision

4. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Our Company Values Client Satisfaction We are committed to delivering the highest level of service to our clients within the ethos of value for money. Integrity We are committed to honesty and trustworthiness with all our clients and colleagues. Stability We are committed to investment in people to provide the foundations of success. Standards We are committed to the continual improvement of quality, safety and environmental standards.

5. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Our Roadmap to 6S The life and well-being of our people is more important to us than anything else. That’s because we all have a right to be safe and well at work. As one team with one vision we’re building the very best safety practice across our business By following our Roadmap to 6S Vision we can all achieve:

7. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS You and Safety; HASWA Act 1974  Every individual must take reasonable care for the health and safety of himself and other persons who may be affected by their acts or omissions at work  No person shall intentionally or recklessly interfere with or misuse anything provided in the interests of health, safety or welfare  Duty not to interfere or misuse anything provided in the interest of health and safety  Please lead by example by not cutting corners when it comes to safety... It costs TIME, MONEY, LIVES Stand up and voice your concerns when it comes to safety

8. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Project Specific Details  Scope of the project:  General description of works  Work areas  Restricted area’s or limitations  Site Details:  Address: ______________________________  ______________________________  Telephone: ______________________________  Site Working Hours  Times of site operations

9. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Key Roles & Contact Details Contract / Project Manager: Project Engineer: Site Manager: Safety Advisor: Enter name here

10. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Our Depot Rules  Read and adhere to safety signs on site  Speed limit of 10mph  No smoking on site except in the designated area  PPE minimum, and task specific requirements to be adhered to  Vehicles must be parked in designated areas  Personnel must use pedestrian walkways where available  No dirty boots to be worn in the office  Being under the influence of non-prescribed drugs or alcohol is strictly forbidden  Verbal profanity is strictly forbidden

11. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Signage Red Prohibitive (Must not do) No Smoking, No unauthorised entry, Do not touch, No vehicles, etc. Blue Mandatory (Must do) Wear hard hat, Wear Hand protection, Wear hearing protection, Sound horn, etc. Yellow Caution (Hazard warning) Fragile roof, High voltage, Asbestos, Fork lift trucks, Low headroom, etc. Green Safe Condition (The Safe Way) First aid, Escape route, Assembly Point, Eye wash, Emergency phone, etc.

12. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Our Depot Do’s and Dont’s You Must You Must Not  Adhere to speed restrictions  Separate waste into the correct skips/bays  Wear your correct PPE  Load / Off Load safely  Park Considerately  Store materials in the correct locations  Keep the yard clean and safe  Exceed speed limits  Wear trainers  Dump waste/materials in the wrong area  Act in an unsafe manner  Knowingly damage company property  Park in pedestrian areas  Block the entry or egress of persons or other vehicles

13. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS First Aid Location of First aid box Arrangements for additional first aid measures must be discussed, to facilitate any pre existing medical conditions Insert photo ________________ Insert photo ________________

14. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Emergency Arrangements Insert Location and map of the nearest A&E hospital

15. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Fire Wardens Depot Fire Wardens are: Insert photo ________________ Insert photo ________________

16. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Fire Precautions  What to do in the event of a fire  Evacuation routes and assembly area  Locations of Fire Fighting Equipment  Site fire plan  Hot works must be undertaken in accordance with a hot works permit  Other site specific fire precautions or issues to be aware of

17. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Food & Hygiene  No food or drink to be taken onto site, food and drink must be consumed in the canteen  Always wash hands before eating and smoking  Ensure food is properly cooked and stored  Carefully dispose of leftovers so as not to attract vermin  Always carry a Leptospirosis card and be familiar with the signs and symptoms

18. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Site Smoking  Smoking is not permitted in any work area, building or company vehicle  Smoking is only permitted in designated smoking areas  Cigarette ends must be fully extinguished, and not littered  Please be aware of the hazards caused by smoking with regard to flammable materials

19. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Accident and Injury Reporting  All injury accidents or incidents to be reported to a Supervisor immediately  They should be recorded in the accident book on the same day if possible  The accident book is kept in the office  All incidents, however minor, to be reported to the Safety Advisor

20. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Returning To Work  After absence or sickness you will be required to sit down with your line manager to complete a return to work interview  This is to ensure you are fit and well enough to return to work without endangering yourself or others  Remember if you have sickness or diarrhoea, you must be clear and well for two days prior to working with water again

21. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Actions in an Emergency  In an emergency dial 999 and ask for the required emergency service  Tell the emergency service the nature of the emergency and the address where you need them to respond to  Immediately after telephone your line manager  Directions to nearest A&E shall be in every van, canteen and site office  In the event of any emergency or incident on site, all employees and visitors must assemble at the nearest Assembly Point and wait for further instructions from the H&S Advisor, Site Agent or his/her deputy  Ensure where work is undertaken in areas of poor phone signal, alternative emergency arrangements are made

22. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Reporting of Incidents A recent incident occurred where a gang damaged a gas service. The gang did not report the incident and made a makeshift repair. The consequences of this incident could have been disastrous.  Under no circumstances will the non reporting of incidents be tolerated  Repairs to damaged services can only be undertaken by an approved contractor on behalf of the utility owner Clancy Docwra actively promotes a culture of reporting incidents and near misses, and see the reporting as a positive act

23. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Injuries and Near Miss Reporting  An Injury means ANY injury no matter how minor.  A Near Miss Includes:  Unsafe condition  Unsafe Act  Unsafe incident  Please report ALL injuries and ALL near misses  We will not take action against individuals reporting near misses.  Clancy Docwra wishes to encourage good safety behaviour by everyone learning from mistakes

24. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Inspections & Audits Clancy Docwra will undertake various inspections and audits which may include: Senior Managers attending site to engage with staff and to review work activity – please be open with them Inspections:  By site manager to check compliance to method statement and risk assessments  By other appointed persons to check excavations, scaffolds, plant, equipment  By Safety Advisor to check standards are being achieved and maintained BMS Inspections to ensure the Health, Safety Environment and Quality Management System is being followed

25. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Non-Conformance (NCR) The NCR is a management tool used to record when things don’t go to plan. It triggers a root cause analysis and when analysed with others can indicate trends  The aim of an NCR is to find the part of the system at fault (not a person)  If the method of work has to change:  Has everybody signed up to the changes?  Does this affect other work / the safety of those in or near the area of work?  Who can raise an NCR? Anybody including you!  NCR can be raised by filling out the NCR form available from your Supervisor

26. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Safe Systems of Work Method Statements & Risk Assessments  Do not commence work activities without receipt of the appropriate Risk Assessment and Method Statement and briefings required for any hazardous activity  All work must be carried out in strict accordance with the relevant risk assessment / method statement

27. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Safe Systems of Work Permits Permits are put in place to make sure certain control measures identified in the permit are in place prior to and during work Examples:  Permit to Dig  Permit to Hot Works  Permit to Mole Under no circumstances can applicable control measures identified in a permit be deviated from. If in doubt whether a permit applies contact a Supervisor immediately

28. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Site Specific Hazards  HV and LV Buried Cables  Other buried services  Overhead cables  Confined Spaces  Lifting operations  COSHH  Traffic flows (road works)  Deep Excavations  Working with power tools  Hand Arm Vibration (HAVS)  Working near Public  Health Hazards (sewage)  Security of equipment and site  Work near/over water  Contaminated land  Pollution of water courses  Waste Management Add or delete as appropriate for your site

29. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Manual Handling  make sure the route is clear of obstructions there is somewhere to put the load down wherever it is to be moved to  stand as close to the load as possible, and spread your feet to shoulder width, bend your knees and try and keep the back's natural, upright posture  grasp the load firmly as close to the body as you can and use the legs to lift the load in a smooth motion. This offers more leverage & reduces strain on your back  carry the load close to the body with the elbows tucked into the body and avoid twisting whilst carrying the load  ensure that the object is light enough to lift (as per manual handling assessment), is stable and unlikely to shift or move when being carried  heavy or awkward loads should be moved using a mechanical aid

30. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Vehicles on Site  Be aware of moving plant and vehicles operating near you  Use pedestrian walkways where practicable  Avoid reversing where possible  Reverse only under the direction of a competent Banksman If you can’t see the operator he can’t see you!

31. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Delivery and Offloading  Ensure designated person appointed to accept and direct deliveries  Ensure correct equipment used to unload vehicle  Do not work at height unless risk assessment undertaken and controls in place (working on lorry flat bed is at height)  Ensure activity is segregated from other site activity and third parties

32. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Traffic Management Plan A safe site not only promotes safety but reflects the image of Clancy Docwra Please add and make specific according to your site plans  A Traffic Management Plan has been developed for this site  No Chapter 8 to be moved without approval by the Site Manager and will only be carried out by a NRSWA certified person  All deliveries are to be made via a designated works access point and must be controlled by competent traffic marshal  All deliveries should be planned and controlled  Other small vehicles entering / leaving site MUST be controlled by competent person.  Cars MUST be parked within designated area

33. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Plant Operation Only trained and authorised personnel can operate driver operated plant This may include but not be limited to; Dumper Trucks, Cherry Pickers, Scissor Platforms, Excavators, Road Rollers, etc. All plant operators will be required to produce evidence of their training before being given authorisation to operate any given item of plant. This may include the production of a CPCS or IPAF card or suitable equivalent. Avoid reversing on site or use trained banksmen and ensure that loads are properly slung/secured. Don’t take passengers Ensure that where vehicles are provided with seat-belts they are used properly Plant Operators should be aware of the site requirements/hazards e.g. traffic route, dangerous slopes, high voltage cables

34. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Plant and Equipment  Ensure item is within calibration/servicing date  Check daily for leaks  Report any leaking or defective plant & equipment  Turn off when not in use, remove ignition key & secure vehicle.  Get it maintained if it is ‘smokey’  Use drip trays under plant e.g. pumps and generators  Maintenance should be completed at permanent yards only

35. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Noise & Vibration  Prior carrying out such task, Always consult your supervisor  Always refer to Manufacture guidance  Ear defenders must be worn at all the times  Take care of ear protection and report any defects  Report any ear problems immediately  Hand Arm Vibration (VWF)  If using vibrating equipment ensure trigger time does not exceed safe exposure limits  Ensure full compliance with RAMS  All mechanical plant to be fitted with noise suppression.  Anti-vibration gloves to be worn by operatives

36. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Electrical Safety “Do not use” unsafe or damaged equipment  110v Electrical Equipment used out on site must have a PAT test label indicating that tests done is within a 3 month period.  Before cleaning, adjusting, repairing, or removing a guard on any electrical equipment, always switch off and isolate. (to be carried out by a certified and competent person)  Always replace a fuse element with one of the correct type and rating. If a fuse, or thermal cut out, continually operates, get expert advice  240v electrical equipment must not be used on site  All equipment to be checked by the end user prior use for defects and to ensure all equipment are safe.  Any extension cables used on site will be placed safe by position to prevent a trip hazard

37. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Leptospirosis transmitted via rat urine  Personal Hygiene important:  Wash hands before Eating / Drinking / Smoking  Wear suitable gloves  Cover open wounds with water proof plasters  Properly dispose of left over food and food wrappers  Report flu like symptoms to doctor for tests etc.  After Site Induction ensure you have received Leptospirosis Safety Card

38. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Excavations  Obtain underground utility plans, but don’t rely on them as they can be incorrect and misleading  Carry out a Full CAT & Genny Survey & repeat as excavation progresses  Look for visual indications of underground utilities  Mark all utilities located (inside and outside the area to be excavated)  Treat all services encountered as live  No mechanical means of excavation within 500mm of any existing services  Spades and shovels are safer than picks, pins or forks  Excavation must be carried as per Risk Assessment / Method Statement  Report all underground utility damages to your supervisor immediately All excavations 1.2m in depth and deeper will require trench supports

39. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Asbestos and Suspicious Materials  If you are unsure of the look of something or suspect that it is dangerous report it to your Supervisor – do not touch!  Disturbing asbestos causes fibres to be released into the air.  Described by many sufferers as being like “your lungs being slowly filled with wet concrete”  Assume that all cables passing through floor slabs are fire stopped with Asbestos material If in doubt – seek advice immediately

40. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Working at Height (including in / near trenches)  Protect holes, leading edges and fragile materials  Use secure platforms with proper edge protection  Ladders and stepladders must be located on a firm level base and only used for short duration  Do not step on services to climb out of excavations  Do not step over trenches  Always use 3 points of contact when entering or exiting vehicles  Consider weather conditions All work at height must be undertaken in accordance with a risk assessment and safe system of work

41. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Control of Substances Hazardous to Health COSHH  All COSHH substances must have clear and concise instructions on usage and protection from any associated hazards  Always follow COSHH assessment instructions for protection  COSHH products must be signed out of the stores on the COSHH Register  You must sign for appropriate PPE at the same time or confirm that you already have the relevant PPE as per COSHH assessment  Never play with or abuse any chemical substance  Place empty chemical containers in the hazardous waste bins provided. Never dispose of them in skips  Keep oil and fuel cans on drip trays at all times  Wash thoroughly after contact with a chemical, including cement or concrete Question: Name two liquids you might come into contact with that could be hazardous if used incorrectly...

42. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Sharps Action to be taken if needles or syringes are found  Contact your Health and Safety Advisor immediately.  Protective clothing in the form of overall and PVC gloves must be worn  A “Sharps Pack” should be available and if not the work area should be closed until it is made available.  Using the disposable tweezers, place any (or all) needles into the sharps container  When you are satisfied all discarded needles/syringes have been dealt with, place the tweezers into the container and seal the lid  If needles/syringes are found to be embedded in seals/gaskets etc, these can be remove by using pliers and placed into the Sharps Box  The pliers must be sterilized by passing them through a naked flame. Three slow passes through the flame with the jaws of the pliers open will be sufficient.

43. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Lone Working  Avoid lone working wherever possible by working in pairs  If you do lone work:  Let others know where you are and where you are going  Always carry a mobile phone and make sure you have a good reception

44. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Working Over Water  Warning signs/notices (deep water) must be displayed  A fence or rigid barrier must be provided where there is a risk of people falling into water where possible. If a fence or barrier cannot be provided all personnel must wear a buoyancy aid  A buoyancy aid, must be worn by all personnel working over water  Suitable rescue equipment, for example a boat, boathook, or lifeline must be in position when people are working over water  All personnel are to be instructed as to the means of raising the alarm and rescue drills Delete this slide if non applicable

45. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Personal Protective Equipment (PPE) garments designed to protect the wearer's body from injury  Mandatory PPE requirements are to be complied with on all Clancy Docwra projects by all Employees, Sub contractors and Visitors  Task specific PPE will be determined as per a risk assessment depending on the hazard  Must be booked out of the stores by completing the PPE Register NO PPE – NO JOB!

46. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Hygiene  When working with water pipes, ensure you have adequate supply of diluted chlorus solution to do each job, at the start of every day  Kept in a suitable and clearly labelled container  Now you have it, you must use it!  Ensure pipes, fittings and tools are sprayed and free from germs prior to fitting  Remember germs passed into the water supply are passed onto the users. Which could include YOU and YOUR family

47. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Discipline Clancy Docwra expect the highest standards of behaviour and compliance against site rules, risk assessments, method statements and the safe use of plant and equipment, all of which have been expressed clearly in this induction Any person found to be in breach of these standards may be immediately removed from this Clancy Docwra site and disciplinary issues formally escalated to the persons employer We ask you to work with us to ensure the safety of yourself, your colleagues and any other person that may be affected by our works

48. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Drugs and Alcohol Clancy Docwra has a comprehensive Drugs and Alcohol Policy and adopts a zero tolerance approach Mandatory Drugs an Alcohol testing will be carried out on all employees, and a random testing program is in place Any persons caught in possession of or under the influence of drugs or alcohol will be removed from site If you take prescription drugs for any medical reason, please inform your supervisor at once

49. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Zero Tolerance  Drink and Drugs in the workplace – Zero Tolerance  Unsafe work practices – Zero Tolerance  Poor workmanship – Zero Tolerance  Aggressive or Abusive behaviour – Zero Tolerance  Breaking site rules – Zero Tolerance Clancy Docwra adopts Zero Tolerance to the following:

50. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Communication of Safety  Toolbox talks  Safety meetings  Training  Posters  Morning briefings  Notice boards  H&S Advisor site inspections  Quarterly Newsletter  Safety committees

51. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Environment  Keep Noise levels low – Think of others  Separate plastics/spoil/metals into the correct skips  Turn the engine off, when parked up  Don’t rev the engine, it wastes fuel  Recycle – Use the correct skips for paper/plastics/cardboard  Spills and oil leaks are to be dealt with promptly

52. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Discharge to Waterways  Authorisation must be obtained prior to any pumping  Ensure flow rate from discharge pipe is slow to prevent erosion  Never bypass environmental controls  Always monitor the discharge regularly for discolouration / solids / visible pollution  Records of the monitoring must be kept

53. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Waste All waste must be segregated and kept safe against:  corrosion or damage of waste containers e.g. skips or drums  waste runoff due to rainfall  waste blowing away  scavenging of waste by animals Ensure waste is stored safely and securely in a suitable container and cover it if necessary. Prevent it causing pollution or harming anyone

54. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Contaminated Waste  Bag up used spill kits etc and dispose in hazardous segregation area.  Contact your Waste Rep or Environmental Advisor on site when you need to arrange the removal of hazardous waste  Contaminated land will be identified and briefed in morning briefings.  Haz–suits are available in the stores if required

55. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Image and Consideration  You represent Clancy Docwra in everything we do on this site  You are often the ‘face’ of Clancy Docwra and our Client to members of the public  Clancy Docwra are committed to providing the highest level of customer satisfaction in everything we do  We have a dedicated customer experience team so calls, letters and emails will be logged there  All calls, letters and emails will be reviewed and investigated

56. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Image and Consideration  First impressions count....  Polite and courteous at all times......  No swearing or abusive language......  Never get involved in an argument........  Never promise what you cannot deliver...........  Remember you are representing the company and the client...........

57. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS How do we Impact? Examples of activity that could impact on the public and result in customer contacts:  Noise  Disruption  Access to property  Not doing what we say we’ll do, when we said we’d do it  Unfinished roadworks  Swearing  Poor and inaccurate responses to queries  Speeding driving  Mess  Damage and quality of reinstatement Pleasant, helpful and communicative staff receive praise good communication is best

58. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Reputational Damage  Complaint letters have consequences  The maximum could be a £50,000 penalty for negative media coverage resulting from our actions.  All digital media can become public (i.e. Facebook, Twitter, YouTube, etc.). You must not post negative, insulting or offensive statements about your company, work or clients. Any such incidents may result in disciplinary action.

59. SKILLED SECURE SUCCESSFUL SUSTAINABLE STRONG SYSTEMS Thank you for listening Questions?