1. Presented by: Bensinger, DuPont & Associates EAP Plus Employee Orientation

2. EAP Plus Supervisory Orientation Welcome & Introduction Bensinger, DuPont & Associates Staff credentials –Degreed & licensed professionals

3. Role of EAP Plus Personal problems impact job performance Poor performance impacts SafetyProductivity EAP Plus Supervisory Orientation

4. Problems Addressed Marital & family issues Parenting Mental health issues Physical abuse Alcohol/dr ug abuse Eating disorders Grief & loss EAP Plus Supervisory Orientation

5. Problems Addressed Legal Issues Financial Concerns Child/Elde rcare issues Disasters & trauma Violence & Harassment EAP Plus Supervisory Orientation

6. Eligibility EmployeesFamily members EAP Plus Supervisory Orientation

7. Types of Referrals SelfCo-workerSupervisory EAP Plus Supervisory Orientation

8. EAP Plus - How it Works Quality Assurance Follow-up with Client Referral Services Crisis Intervention Stabilize callers in crisis Crisis Intervention In person sessions Work/life services Community resources Referral Services Were needs met? Additional services required to implement change? Follow-up with Client Client Needs Assessment Identify problem(s) Assess readiness to change Client Needs Assessment Satisfaction survey Review with QA Committee Quality Assurance Supervisory Consultation EAP Plus Supervisory Orientation

9. EAP Plus - How it Works EAP Plus Supervisory Orientation

10. Confidentiality Confidentiality helps ensure success Between EAP Plus & client Release of information Exceptions EAP Plus Supervisory Orientation

11. What’s the Cost? FreeEasy to use Employer sponsored benefits Coordination with health benefits EAP Plus Supervisory Orientation

12. Summary Personal problems have a serious impact on work and family life Available to employees & their family members Confidential Free and easy to use Available 24 hours a day, 7 days a week EAP Plus Supervisory Orientation