1. Connect Client Options Jamie Sonsini OIST October 2012

2. What is Connect? Microsoft Office 365 Resides in the Microsoft “cloud” Phase 1 Email Calendaring Contacts Tasks Phase 2 – To Be Discussed

3. Connect Support Service Support Group (Administrative Services, OIST & Student Affairs) Tenant Administration* Tier 2 Support Departmental Support Tier 1 Support * Sharing Umail Tenant Administration

4. Who Will Use Connect? All-In (I-Mail or IC-EMail Departments) Will use Connect for Email & Calendar Calendar-Only (Oracle Calendar Users) Will continue to use current Email Will use Connect for Calendar (only) Cross-Calendar Student Affairs, Administrative Services, Communication Services

5. To Select a Client We Must Understand Email Addresses & Delivery Calendars & Calendar Invitations Client Capabilities End-User Preferences

6. Email to All-In User Jane.Doe@ucsb.edu Jane@Dept.ucsb.edu Connect Inbox

7. Email to Calendar-Only User Jane.Doe@ucsb.edu Jane@Dept.ucsb.edu Connect Inbox External Inbox Forward

8. What’s A Calendar? VS Oracle Calendar Exchange Calendars

9. The Process… Invitation Accept Invitation Accept Invitation Reply Invitation Update

10. Handling Invitations All-In User Calendar Invitations in Connect Inbox Calendar-Only User Calendar Invitations in Connect Inbox and/or Calendar Invitations in External Inbox

11. Invitation to All-In User Invitation Auto-Process Connect Inbox Connect User

12. Invitation to Calendar-Only User Invitation Forward External Inbox Connect Inbox Connect User Deliver & Forward Auto-Process

13. Client Options Outlook Windows – Version 2007 or 2010 Mac – Entourage 2008 or Version 2011 Outlook Web App (OWA) Apple Mail & iCal Thunderbird with Lightning Check Versions Consider ESR Thunderbird Mulberry

14. Email Tests Handle Email Email Folders Manage Connect Contacts Accept/Decline Calendar Invitation Reply to Calendar Invitation

15. Calendar Tests Accept/Decline Calendar Invitation Reply to Calendar Invitation View Others Calendars Invite Others to Meeting

16. Invitation to All-In User Invitation Auto-Process Connect Inbox Connect User

17. Test Results Connect Inbox* * All-In Users & Calendar-Only Users

18. Connect Invitation Viewed with OWA

19. Connect Invitation Viewed with Thunderbird

20. Invitation to Calendar-Only User Invitation Forward External Inbox Connect Inbox Connect User Deliver & Forward Auto-Process

21. Test Results Connect Inbox* * All-In Users & Calendar-Only Users

22. Test Results External Inbox

23. External Inbox with Thunderbird and Lightning

24. External Inbox From OWA with Thunderbird

25. External Inbox From Outlook with Thunderbird

26. What Works for YOUR Department? Use One Client for Email & Calendar? Use One Client for Email & Another for Calendar?

27. What Works for YOUR Department? Outlook, OWA, Mac Clients – Do It All Outlook, OWA, Mac Clients – Calendar Only Thunderbird & Lightning – Does Some Thunderbird or Mulberry – Just Email

28. It’s up to you and those you support…

29. And From Here…. Client Test Results Connect Accounts Available Email Request: Jamie.Sonsini@isc.ucsb.edu Discussion List More Tech Talks

30. Questions?