2TEAMWORKIn almost every healthcare career, you will be a part of a healthcare team.Team concept created to provide quality holistic healthcare to every pt.Teamwork consists of many professionals with:A. different levels of educationB. ideasC. backgroundsD. InterestsAll working together for the benefit of the pt.
3TEAMWORKNAME VARIOUS HEALTHCARE WORKERS THAT MAKE UP A TEAM
4TEAMWORK Improves communication Improves continuity of care Pt gets to know the people taking care of themAll team members help to identify the needs of the pt, offer opinions on best type of care, participate as decisions are made on options of careThis allows pt. to become more educated about healthcare options and to make informed decisions regarding their treatment & care
5TEAMWORKEach person on the team must understand the role of each memberThis provides a picture of the pts total care plan.Also clarifies each persons responsibility and establishes goals the team wants to achieve.Pt. care conferences are done quite oftenOpinions are shared and options discussed, decisions made and goals established.
6TEAMWORK Good interpersonal relationships are essential Poor interpersonal relationships can harm the quality of care and prevent the team from meeting its goalsMembers of a team have different cultural and ethnic backgrounds, genders, ages, socioeconomic statuses, lifestyle preferences, beliefs and levels of education
7TEAMWORKEach person must be sensitive to the hopes, feelings, and needs of other membersThe Golden Rule of “treat others as you would want to be treated” should be the main rule of teamwork.
8DEVELOPING GOOD INTERPERSONAL RELATIONSHIPS Maintain positive attitudeBe friendly and cooperate with othersAssist others when they need helpListen carefully when another person is sharing ideas and beliefsRespect the opinions of others even if you don’t agreeBe open minded and willing to compromiseAvoid criticizing othersLearn good communication skillsSupport and encourage other members
9TEAMWORKIf conflict occurs each person should deal with it in a positive wayMembers should meet, talk with each other to identify the problemAvoid accusations and hostilityTry to determine a way to resolve the problem in a cooperative manner
10TEAMWORKSome healthcare facilities have grievance committees to assist with conflicts that may occur.Each member must be aware of legal limitations on duties that can be performed.No team member should attempt to solve a problem or perform a duty that is beyond their range of duties legally permitted.
11TEAMWORKEffective teams are the result of hard work, patience, commitment, and practice.
12TEAM LEADER Responsible for organizing and coordinating team activities, encourages sharing ofideas, gives opinions, motivatesteam members to work towards thept. goals.Monitors progressProvides reportsGives feedback
13TEAM LEADERA good team leader will also allow others to assume the leadership role when circumstances indicate that another person can handle a particular situation more effectively.
15LEADERSHIPSkill or ability to encourage people to work together and do their best to achieve common goalsLeads or guides others, is in charge or in command of othersIt is a myth that leaders are born. Actually leaders develop by their own effort
16LEADERSHIP Characteristics of Leaders: Respects rights, dignity, opinions and abilities of othersUnderstands the principles of democracyWorks with a group to guide the group toward a goalUnderstands their own strengths, weaknessesDisplays self confidence and willingness to take a stand
17LEADERSHIP 5. Communicates effectively & verbalizes ideas clearly 6. Shows self initiative, a willingness to work, and completes tasks7. Shows optimism, is open minded and can compromise8. Praises others and gives credit to others9. Dedicated to meeting high standards
18CATEGORIES OF LEADERS 1. Religious 2. Political 3. Club or organizational4. Business5. Community6. Expertise in a particular area
19TYPES OF LEADERS DEMOCRATIC 1. Encourages participation of all individuals in decisions that have to be made or problems that have to be solved2. Listens to opinions of others and bases decisions on what is best for the group3. Guides the individuals to a solution so that group can take responsibility for the decision
21TYPES OF LEADERS LAISSEZ-FAIRE 1. More of an informal type of leader 2. Strives for minimal rules or regulations3. Allows individuals in a group to function independently4. Has “hands off” policy and makes decisions only when forced to do so.5. Comes from French for “to let alone”
22TYPES OF LEADERS AUTOCRATIC 1. Often called a dictator 2. Maintains total rule, makes all decisions and has difficulty delegating or sharing duties3. Seldom asks opinions of others, emphasizes discipline, and expects others to follow directions at all times4. Individuals follow this leader because of fear of punishment or an extreme loyalty
24LEADERSHIP BEHAVIORS INITIATOR-One who gets the group started INTREPRETOR-One who clarifies or explains other members ideasANALYSOR-One giving critical analysis of the ideasHARMONIZER-One who tries to reduce tension and differences among group members
25LEADERSHIP BEHAVIORSENCOURAGER-One who has a friendly attitude towards members and encourages acceptance of members ideasBLOCKER-Always opposing ideas of group membersDOMINEERING-One who tries to manipulate the groupCLOWN-Always making jokes, has a great time but does not always add to the productivity of the group
26LEADERSHIP BEHAVIORSASSERTIVE-One who keeps the group on task, keeps things rolling smoothly and watches the clockAGGRESSIVE-One who verbally attacks others