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1.05 Attributes and Attitudes of an Effective Leader.

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Presentation on theme: "1.05 Attributes and Attitudes of an Effective Leader."— Presentation transcript:

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2 1.05 Attributes and Attitudes of an Effective Leader

3 Leadership

4   Brings the team together   Sets the vision of the team Roles of the Effective Leader

5 Qualities:   Demanding yet personable   Controlling yet flexible   Communicates openly and directly   Loyal to the team   Trusted   Respected and respects others Attributes of the Effective Leader

6 Attitudes of the Effective Leader Views/Judges: Gives recognition and praise publicly Understands that strength is in the team, not in individual abilities Allows others to assume leadership role when indicated Allows others to assume leadership role when indicated Promotes positive change Promotes positive change 1.05 Understand concepts of teamwork

7 Leadership styles 1.05 Understand concepts of teamwork

8 Autocratic Leader Often called “dictator” Often called “dictator” Makes all decisions Makes all decisions Has difficulty delegating or sharing duties Has difficulty delegating or sharing duties Emphasizes discipline Emphasizes discipline Expects all to follow directions Expects all to follow directions Causes fear of punishment from team Causes fear of punishment from team 1.05 Understand concepts of teamwork

9 Democratic Leader Guides Guides Listens to the opinions of others Listens to the opinions of others Encourages participation of all team members in decisions and problem solving Encourages participation of all team members in decisions and problem solving Makes decision based on the good of the group Makes decision based on the good of the group 1.05 Understand concepts of teamwork

10 Laissez-faire Leader From French phrase “let it be” From French phrase “let it be” Informal type of leader Informal type of leader Strives for minimal rules Strives for minimal rules Allows individuals to function independently Allows individuals to function independently Usually avoids making decisions Usually avoids making decisions 1.05 Understand concepts of teamwork

11 Role of an Effective Leader Define and achieve the goal Define and achieve the goal Recognize and praise team members publicly Recognize and praise team members publicly Coach and reprimand privately Coach and reprimand privately Protect the team! Protect the team! 1.05 Understand concepts of teamwork

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13 Teamwork Joint action by two or more people to achieve common goals Each person: – –contributes with different skills – –expresses interests and opinions Health care teams work together to benefit the patient Understand concepts of teamwork

14 Lessons from Geese 1.05 Understand concepts of teamwork

15 Lessons from Geese Fact 1 As each goose flaps its wings, it creates an uplift for the birds that follow. By flying in the “V” formation, the whole flock has 71% greater flying range than if each bird flew alone. As each goose flaps its wings, it creates an uplift for the birds that follow. By flying in the “V” formation, the whole flock has 71% greater flying range than if each bird flew alone Understand concepts of teamwork

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17 Lessons from Geese Fact 2 When a goose falls out of formation, it suddenly feels the drag and resistance of flying alone. It quickly moves back into formation to take advantage of the lifting power of the bird in front of it. When a goose falls out of formation, it suddenly feels the drag and resistance of flying alone. It quickly moves back into formation to take advantage of the lifting power of the bird in front of it Understand concepts of teamwork

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19 Lessons from Geese Fact 3 When the lead bird tires, it rotates back into the formation to take advantage of the lifting posed by the bird immediately in front of it. When the lead bird tires, it rotates back into the formation to take advantage of the lifting posed by the bird immediately in front of it Understand concepts of teamwork

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21 Lessons from Geese Fact 4 The geese flying in formation honk to encourage those up front to keep up the speed. The geese flying in formation honk to encourage those up front to keep up the speed Understand concepts of teamwork

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23 Lessons from Geese Fact 5 When a goose gets sick, wounded, or shot down, two geese drop out of formation and follow it down to help and protect it. They stay with it until it dies or is able to fly again. Then, they launch out with another formation to catch up with the flock When a goose gets sick, wounded, or shot down, two geese drop out of formation and follow it down to help and protect it. They stay with it until it dies or is able to fly again. Then, they launch out with another formation to catch up with the flock 1.05 Understand concepts of teamwork

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25 Together Everyone Accomplishes More TEAM

26 Stages of teambuilding 1.05 Understand concepts of teamwork

27 Awareness stage Team meets to – –gather information – –create goals Little regard to others’ values and views Forming

28 Conflict stage Need to be patient Listen and accept ideas from team More regard to others’ values and views Storming

29 Co-operation stage Confidence and trust develop Clarification of purpose and objectives Preparation of detailed plans Norming

30 Productivity stage Team members are flexible Everyone’s skills are utilized Work as a team Performing

31 Completion stage Reflect on successes and challenges Adjourning

32 1.05 Characteristics of Effective Teams 1.05 Understand concepts of teamwork

33 Characteristics of Effective Teams Common Purpose The goals are meaningful to each team member. There is clear unity of team function Understand concepts of teamwork

34 Characteristics of Effective Teams Common Purpose Every person on the health care team must understand the role of other team members. This understanding: – –helps clarify individual responsibility – –establishes goals and expectations – –provides a picture of the patient’s total care 1.05 Understand concepts of teamwork

35 Act of exchanging information Free Communication Characteristics of Effective Teams 1.05 Understand concepts of teamwork

36 Informal, comfortable atmosphere Free to express feelings and ideas Everyone participates Disagreement is viewed as good opportunity for improvement Attend patient conferences – –listen – –express opinions Aware of cultural differences Characteristics of Effective Teams Free Communication 1.05 Understand concepts of teamwork

37 Reliability, dependability Trust Characteristics of Effective Teams 1.05 Understand concepts of teamwork

38 Team members rely on each other, understanding their own strengths and weaknesses. Team members rely on each other, understanding their own strengths and weaknesses. Members are dependable, performing their duties to the best of their ability Members are dependable, performing their duties to the best of their ability All members must function within legal boundaries All members must function within legal boundaries Characteristics of Effective TeamsTrust 1.05 Understand concepts of teamwork

39 Working together for a common goal Collaboration Characteristics of Effective Teams 1.05 Understand concepts of teamwork

40 Collaboration Team members will: Team members will: –have positive attitude and ability to laugh at themselves –be friendly and cooperative with others –be open minded and willing to compromise –support and encourage others Characteristics of Effective Teams 1.05 Understand concepts of teamwork

41 Characteristics of Effective Teams Consensus Decisions General agreement and the process of getting there Understand concepts of teamwork

42 Characteristics of Effective Teams Consensus Decisions Look for the best win-win outcome for the team. Make decisions at a point where there is general agreement. Address conflict and work through it to achieve the desired result Understand concepts of teamwork

43 Characteristics of Effective Teams Complementary Skills Good skills that build and unite a team. Good skills that build and unite a team. Skills required to function as a unit. Skills required to function as a unit Understand concepts of teamwork

44 Characteristics of Effective Teams Complementary Skills Every team member has a role and a specific contribution to make to the team. Health team members are professionals with different levels of education, ideas, backgrounds, and interests. Each member adds to make the whole bigger than the sum of its parts Understand concepts of teamwork

45 A pledge or a promise Commitment Characteristics of Effective Teams 1.05 Understand concepts of teamwork

46 Commitment Teams work toward desired outcome. – –directed – –motivated – –persistent Effective teams are the result of hard work, patience, practice and the focus on quality health care for the patient. Characteristics of Effective Teams 1.05 Understand concepts of teamwork

47 Characteristics of Effective Teams Common purpose Free communication Trust Collaboration Consensus decisions Complimentary skills Commitment 1.05 Understand concepts of teamwork

48 1.05 Effective Healthcare Teams 1.05 Understand concepts of teamwork

49 Healthcare Teams Individuals from different healthcare disciplines come together to provide patient care. Individuals from different healthcare disciplines come together to provide patient care. No single professional can deliver a complete plan of care to meet patient needs. No single professional can deliver a complete plan of care to meet patient needs. The leader of the healthcare team may vary depending on the task. The leader of the healthcare team may vary depending on the task Understand concepts of teamwork

50 Healthcare Team Members Healthcare team member differences: Healthcare team member differences: –backgrounds –education levels –interests –skills –careers All team members work together to provide quality patient care. All team members work together to provide quality patient care Understand concepts of teamwork

51 Roles and Responsibilities of Healthcare Team Members Assessment Assessment Treatment / management Treatment / management Education / advocacy Education / advocacy Referrals / collaboration Referrals / collaboration 1.05 Understand concepts of teamwork

52 Roles and Responsibilities of Healthcare Team Members Assessment Assessment –Evaluation of the patient’s condition 1.05 Understand concepts of teamwork

53 Roles and Responsibilities of Healthcare Team Members Treatment / management Treatment / management –Treatment  therapy  remediation of a health problem –Management  develop a plan  define goals of therapy  educate and counsel the patient 1.05 Understand concepts of teamwork

54 Roles and Responsibilities of Healthcare Team Members Education / advocacy Education / advocacy –Education  Provide information or training to the patient and family members to effect the mind, skills and values –Advocacy  Support for the patient 1.05 Understand concepts of teamwork

55 Roles and Responsibilities of Healthcare Team Members Referrals / collaboration Referrals / collaboration –Referrals  Direct patient to another healthcare provider –Collaboration  Healthcare team members working together to achieve a goal 1.05 Understand concepts of teamwork

56 Characteristics of Effective Healthcare Teams Set clear patient goals with measureable outcomes Set clear patient goals with measureable outcomes Composed of clinical and administrative systems Composed of clinical and administrative systems Relies on multi-discipline expertise Relies on multi-discipline expertise Provides training for all team members Provides training for all team members Practices effective communication Practices effective communication 1:05 Understand concepts of teamwork 1.05 Understand concepts of teamwork

57 Impact of Effective Healthcare Teams Benefits to Patients: Improved patient care and outcomes Improved patient care and outcomes Better patient access to healthcare Better patient access to healthcare Satisfaction among patients Satisfaction among patients 1.05 Understand concepts of teamwork

58 Impact of Effective Healthcare Teams Benefits to Healthcare Agencies: Improved recruitment and retention of healthcare providers Improved recruitment and retention of healthcare providers Satisfaction among healthcare providers Satisfaction among healthcare providers Better communications among healthcare providers Better communications among healthcare providers Efficient and effective use of resources Efficient and effective use of resources 1.05 Understand concepts of teamwork

59 Go Team ! (The End!) 1.05 Understand concepts of teamwork

60 1.05 Managing Team Conflict 1.05 Understand concepts of teamwork

61 Managing Team Conflict Conflicts, differences, disagreements Conflicts, differences, disagreements –Natural result of people working together –Due to:  Personal factors  Values  Social factors 1.05 Understand concepts of teamwork

62 Managing Team Conflict Conflicts, differences, disagreements Conflicts, differences, disagreements –Can be constructive  Exciting  Refreshing  Good for job performance 1.05 Understand concepts of teamwork

63 Managing Team Conflict: Prevention Preventive Strategies – –Determine ground rules – –Set goals – –Get team agreement – –Communicate openly   Everyone has a voice and everyone listens 1.05 Understand concepts of teamwork

64 Managing Team Conflict Reaction Reactive strategy – –Acting   Use the authoritarian approach   Tell the group what the resolution will be   Useful in emergency situations or when emotions are high 1.05 Understand concepts of teamwork

65 Managing Team Conflict Reaction Reactive strategy – –Adjusting   Give and take to reach a middle ground   Good when a quick temporary solution is needed 1.05 Understand concepts of teamwork

66 Managing Team Conflict Reaction Reactive strategy – –Accommodation   Sacrificing self concerns to yield to another person – –Used when one person is wrong or more can be gained later – –Must separate thoughts from feelings 1.05 Understand concepts of teamwork

67 Managing Team Conflict Reaction Reactive strategy – –Avoiding   Withdrawing, sidestepping or postponing the issue – –Effective when conflict is a symptom of bigger issue, has low importance, or a time out will take care of the conflict – –Explain why you are doing nothing and when you expect to deal with the process 1.05 Understand concepts of teamwork

68 Managing Team Conflict Set up an environment so everyone knows the goal is resolution Set up an environment so everyone knows the goal is resolution Make sure all members want to resolve the conflict Make sure all members want to resolve the conflict 1.05 Understand concepts of teamwork

69 Managing Team Conflict Generate solution options Generate solution options Team members must agree on which solution is most appropriate Team members must agree on which solution is most appropriate Implement solution option Implement solution option 1.05 Understand concepts of teamwork

70 Managing Team Conflict Evaluate outcome Evaluate outcome Celebrate or start over! Celebrate or start over! 1.05 Understand concepts of teamwork


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