2Understanding Interpersonal Relationships Its hard to imagine not communicating with others on a one to one basis.How many times a day do you interact with others?As discussed in chapter 2 one to one communication is called interpersonal communication.Interaction between two people
3The role of interpersonal communication As discussed in ch1 communication skills play a vital role in professional and social contexts.Interpersonal skills are the most important in your career success.Your communication ability may be the difference of whether or not you get the job, or lose your job!!
4Relationships in professional and social contexts The quality of your interpersonal communication determines the quality and nature of your relationships.If your communication is positive…then your relationship will be positive.Why are relationships important?SocialWorkWhat kind of relationships are necessary at appropriate at work and in various social context?Management and employeesEmployee and other employeesEmployees and clients or the public
5Management and employees The culture, philosophy, and size of an organization usually determines the norms and protocol for communication between management and employees.Importance: positive relationships between managers and employees are important for a variety of reasons.Increased productivityLong tenurePurpose: the main purpose is to keep open lines of communication in the workplace.Helps clarify expectationsGood morale
6Employees and other employees Most often the every day work of a company is carried out by the rank-and-file employees. Even though these are not members of management, they fill different roles and command different amounts of authority depending on their job functions.What jobs make up a school and how do they all work together to run the school?????Importance: positive employee relationships can be so important that some companies will sponsor events to allow employees to get to know each other.Purpose: to have a better understanding of their interdependence with others on the job. Knowing your role in the company and respecting others roles.
7Employees or clients and the public This has a great influence on the success of the company.Importance: if a client likes the company and employees they are more likely to use the company and recommend them to others.Purpose: to create goodwill and a feeling of loyalty.
8Types of social relationships Relationships with an organization or club ( people of different ages, ethnicities, and backgrounds)Three types:Leadership and membersMembers and other membersMembers and the public
9Leadership and members Just like most companies organizations have leaders that make sure they stay on task.Importance: effective interpersonal relationships between leaders and members are essential for the success of any organization.What if the school board made a decision that teachers did not like? Will the teachers quality of work suffer? Will that effect students???Purpose: to build a set of interdependence and to facilitate the achievement of goals.Respecting leaders decisions.
10Members and other members Members of a group can come from the same type of background and cultures or they can come from different ones.Importance: reaching goals will depend upon member to member relationshipsPurpose: you must often set aside your own interest to reach the teams goal. The main purpose is not to benefit the individual but the group.
11Members and the publicPublic image plays a large role in the success of an organization.Importance: it will create a sense of goodwill and help produce funding or support needed, and can create a sense of cooperation within the community thus helping reach the organizational goals.Purpose: you ultimately want support from the community. It is important to keep in mind that others view you as a representative as an organization.
12Characteristics of productive interpersonal communication The five characteristics most needed for effective interpersonal relationships:OpennessEmpathyEqualitySupportivenessPositiveness
13openness Open communication displays the following: Willingness to share ideas and feelingsWillingness to listen carefullyWillingness to reflect on the effectiveness of communication and adapt to it to be more productive
14EmpathyEmpathy: the ability to understand and appreciate, involves feeling with someone rather than feeling for someone.You are putting yourself in someone's position and seeing the world through his or her eyes.You don’t have to agree or disagree with someone just understand why they might feel the way they do.When was the last time you had empathy for someone? Why?
15equality Competent communicators tend to view one another as equals. All participating individuals have equal respect, rights, and opportunity.Do you feel like you are treated with equality by your teachers and peers? Why or why not?
16supportivenessin productive relationships individuals involved are supportive of one another. They care and respect one another.To be supportive you do not always have to agree with that persons actions.Have you ever been supportive a friend but didn’t necessarily agree with his or her actions???
17PositivenessPositiveness is based on positive attitudes and communication that moves relationships and tasks toward mutually rewarding results.People who are positive encourage others through their own actions.Motivational speaker.