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Presentation on theme: "BUILDING EFFECTIVE INTERPERSONAL RELATIONSHIPS Mrs. Dobbins."— Presentation transcript:


2 UNDERSTANDING INTERPERSONAL RELATIONSHIPS  Its hard to imagine not communicating with others on a one to one basis.  How many times a day do you interact with others?  As discussed in chapter 2 one to one communication is called interpersonal communication.  Interaction between two people

3 THE ROLE OF INTERPERSONAL COMMUNICATION  As discussed in ch1 communication skills play a vital role in professional and social contexts.  Interpersonal skills are the most important in your career success.  Your communication ability may be the difference of whether or not you get the job, or lose your job!!

4 RELATIONSHIPS IN PROFESSIONAL AND SOCIAL CONTEXTS  The quality of your interpersonal communication determines the quality and nature of your relationships.  If your communication is positive…then your relationship will be positive.  Why are relationships important?  Social  Work  What kind of relationships are necessary at appropriate at work and in various social context?  Management and employees  Employee and other employees  Employees and clients or the public

5 MANAGEMENT AND EMPLOYEES  The culture, philosophy, and size of an organization usually determines the norms and protocol for communication between management and employees.  Importance: positive relationships between managers and employees are important for a variety of reasons.  Increased productivity  Long tenure  Purpose: the main purpose is to keep open lines of communication in the workplace.  Helps clarify expectations  Good morale

6 EMPLOYEES AND OTHER EMPLOYEES  Most often the every day work of a company is carried out by the rank-and-file employees. Even though these are not members of management, they fill different roles and command different amounts of authority depending on their job functions.  What jobs make up a school and how do they all work together to run the school?????  Importance: positive employee relationships can be so important that some companies will sponsor events to allow employees to get to know each other.  Purpose: to have a better understanding of their interdependence with others on the job. Knowing your role in the company and respecting others roles.

7 EMPLOYEES OR CLIENTS AND THE PUBLIC  This has a great influence on the success of the company.  Importance: if a client likes the company and employees they are more likely to use the company and recommend them to others.  Purpose: to create goodwill and a feeling of loyalty.

8 TYPES OF SOCIAL RELATIONSHIPS  Relationships with an organization or club ( people of different ages, ethnicities, and backgrounds)  Three types:  Leadership and members  Members and other members  Members and the public

9 LEADERSHIP AND MEMBERS  Just like most companies organizations have leaders that make sure they stay on task.  Importance: effective interpersonal relationships between leaders and members are essential for the success of any organization.  What if the school board made a decision that teachers did not like? Will the teachers quality of work suffer? Will that effect students???  Purpose: to build a set of interdependence and to facilitate the achievement of goals.  Respecting leaders decisions.

10 MEMBERS AND OTHER MEMBERS  Members of a group can come from the same type of background and cultures or they can come from different ones.  Importance: reaching goals will depend upon member to member relationships  Purpose: you must often set aside your own interest to reach the teams goal. The main purpose is not to benefit the individual but the group.

11 MEMBERS AND THE PUBLIC  Public image plays a large role in the success of an organization.  Importance: it will create a sense of goodwill and help produce funding or support needed, and can create a sense of cooperation within the community thus helping reach the organizational goals.  Purpose: you ultimately want support from the community. It is important to keep in mind that others view you as a representative as an organization.

12 CHARACTERISTICS OF PRODUCTIVE INTERPERSONAL COMMUNICATION  The five characteristics most needed for effective interpersonal relationships:  Openness  Empathy  Equality  Supportiveness  Positiveness

13 OPENNESS  Open communication displays the following:  Willingness to share ideas and feelings  Willingness to listen carefully  Willingness to reflect on the effectiveness of communication and adapt to it to be more productive

14 EMPATHY  Empathy: the ability to understand and appreciate, involves feeling with someone rather than feeling for someone.  You are putting yourself in someone's position and seeing the world through his or her eyes.  You don’t have to agree or disagree with someone just understand why they might feel the way they do.  When was the last time you had empathy for someone? Why?

15 EQUALITY  Competent communicators tend to view one another as equals.  All participating individuals have equal respect, rights, and opportunity.  Do you feel like you are treated with equality by your teachers and peers? Why or why not?

16 SUPPORTIVENESS  in productive relationships individuals involved are supportive of one another. They care and respect one another.  To be supportive you do not always have to agree with that persons actions.  Have you ever been supportive a friend but didn’t necessarily agree with his or her actions???

17 POSITIVENESS  Positiveness is based on positive attitudes and communication that moves relationships and tasks toward mutually rewarding results.  People who are positive encourage others through their own actions.  Motivational speaker.


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