1. Media &Content: In Strictest Confidence

2. BT Operate © British Telecommunications plc 2 Agenda 1.Introductions 2.Performance to date 3.Growth Plans 4.New Product Launch 5.CAREagile Results for Media 6.Actions for CARE Improvement 7.Review of IMC Rota 8.Questions In Strictest Confidence

3. BT Operate © British Telecommunications plc 3 Growth Plans Currently circa 210 FTE Significant growth in order of 30 more posts Increase in FTE to support new products –Wholesale Content Connect (WCC) –iPlayer (600k users, growth rapid) –Cardinal –YouView –Linear TV

4. BT Operate © British Telecommunications plc 4 4 591k customers have service at 17th June (subject to activation). iPlayer............it’s real! WCC Peak Concurrent streaming last week 2.3 Gbps (previous week 1.669 Gbps) WCC Total Content shipped for last week 48.4 TB (previous week 37.64 TB) Total Number of iPlayer plays 228,625 last week (previous week 184,657 plays) 91K WCC Unique users accessing the WCC CDN in May iPlayer daily plays reaching 45k (c20k unique users) 488k customers have activated the service

5. BT Operate © British Telecommunications plc 5 5 iPlayer Daily Usage iPlayer daily plays reaching 45k (c20k unique users)

6. BT Operate © British Telecommunications plc 6 People Trends : Sickness / Stress Increased productivity must not come at the expense of spoiling our sickness trends SM and SI trend 2010/11 % Calendar Days Lost Service Management (mth/YTD) Breakdown view of M&C population:

7. BT Operate © British Telecommunications plc 7 People Trends – Care Agile Q1 Headlines: Headlines: increase in EEI at Q1 to 3.62 (from 3.35 in Q4) Increase in PCI at Q1 to 3.77 (from 3.61) Bulling and Harassment on downwards trend from Q4 30% to Q1 19% but still more to do

8. BT Operate © British Telecommunications plc 8 Review of IMC Rota Creating 12-15 New posts Significant reduction in overtime Compliance with Working Time Directive Promoting growth & efficiency

9. Any Questions?