1. Gestalt International Study Center Nonprofit Leadership: Improving Efficiency and Efficacy Presented by Nancy S. Hardaway, President & CEO Planned Giving Council of Cape Cod - April 28, 2009 www.gisc.orgwww.gisc.org - 508 349-7900

2. Copyright © 2008 Gestalt International Study Center. All rights reserved.Slide 2 Agenda  Juggler  Rocking chair  Mountain  Race car  Happy face

3. Copyright © 2008 Gestalt International Study Center. All rights reserved.Slide 3 Leadership  Why your leadership matters even more in nonprofits  How you can increase your vision  How you can lead an effective change process  What you can do when people don’t want what you want  Why seeing your competence matters – Testing 2  Testing 3

4. Copyright © 2008 Gestalt International Study Center. All rights reserved.Slide 4 Role of a Nonprofit Leader  What is different than for any other leader?

5. Copyright © 2008 Gestalt International Study Center. All rights reserved.Slide 5 Role of a Nonprofit Leader  What is different than for any other leader?

6. Copyright © 2008 Gestalt International Study Center. All rights reserved.Slide 6  Have to get almost everything done through influence

7. Copyright © 2008 Gestalt International Study Center. All rights reserved.Slide 7 AWARENESS – of self & others  Rocking in and out –  Pay attention to what is going on inside you and what is going on in the other person or group

8. Copyright © 2008 Gestalt International Study Center. All rights reserved.Slide 8 AWARENESS – of self & others  Take a minute –  What are you noticing inside you?

9. Copyright © 2008 Gestalt International Study Center. All rights reserved.Slide 9 AWARENESS – of self & others  What are you noticing in the group?  Who is here?  What are they thinking?  What are they feeling?  What are they doing?

10. Copyright © 2008 Gestalt International Study Center. All rights reserved.Slide 10 AWARENESS of MULTIPLE REALITIES

11. Copyright © 2008 Gestalt International Study Center. All rights reserved.Slide 11 Awareness of Your Presence  Voice  Clothes  Pace  Assumptions  Intentional  Unintentional

12. Copyright © 2008 Gestalt International Study Center. All rights reserved.Slide 12 Climbing the mountain of change

13. Copyright © 2008 Gestalt International Study Center. All rights reserved.Slide 13 Gestalt International Study Center: Gestalt Cycle of Change Energy Time Sensation Awareness Mobilization/ Planning Action/ Implementation Integration/ Meaning

14. Copyright © 2008 Gestalt International Study Center. All rights reserved.Slide 14 Cycle of Experience & Change  Sensation/scanning – What am I feeling?  Awareness – What am I noticing?  Mobilization – What do I want to do?  Action – Just do it!  Integration – How did it work?

15. Copyright © 2008 Gestalt International Study Center. All rights reserved.Slide 15 Cycle of Experience & Change  Sensation/scanning – What are they feeling?  Awareness – What are they noticing?  Mobilization – What should we all do?  Action – Who is doing it? What are they doing?  Integration – How did it work?

16. Copyright © 2008 Gestalt International Study Center. All rights reserved.Slide 16 Why this matters?  Nearly two thirds of all major change initiatives in organizations fail!

17. Copyright © 2008 Gestalt International Study Center. All rights reserved.Slide 17 MULTIPLE REALITIES

18. Copyright © 2008 Gestalt International Study Center. All rights reserved.Slide 18 Understanding Resistance People resisting don't see it as negative: they likely see it as survival, protecting themselves.

19. Copyright © 2008 Gestalt International Study Center. All rights reserved.Slide 19 Copyright 2008 Gestalt International Study Center www.gisc.org508 349- 7900www.gisc.org Understanding Resistance Slows or stops movement Normal and necessary process RESISTANCE –

20. Copyright © 2008 Gestalt International Study Center. All rights reserved.Slide 20 Types of Resistance  “I don’t understand it”  “I don’t like it”  I don’t like or trust you” “I DON’T GET IT” TYPES OF RESISTANCE

21. Copyright © 2008 Gestalt International Study Center. All rights reserved.Slide 21 Types of Resistance  “I don’t like it”  I don’t like or trust you” TYPES OF RESISTANCE “I DON’T LIKE IT”

22. Copyright © 2008 Gestalt International Study Center. All rights reserved.Slide 22 TYPES OF RESISTANCE “I DON’T LIKE YOU”

23. Copyright © 2008 Gestalt International Study Center. All rights reserved.Slide 23 Why this matters?  Increasing your choices  Increasing your influence  Increasing your ability to handle difficult conversations, difficult issues

24. Copyright © 2008 Gestalt International Study Center. All rights reserved.Slide 24 Using Optimism Seeing What is Working  What are you doing well?  What is your team doing well?  What is your organization doing well?

25. Copyright © 2008 Gestalt International Study Center. All rights reserved.Slide 25 Leadership  Why your leadership matters even more in nonprofits – you need to increase your influence  Awareness - Choice – Vision: Rock in and out  Effective change process: Climb up and down the mountain together  Resistance: Even race cars needs brakes! Do they get it? Do they like it? Do they like you?  Be optimistic: See what is working – Testing 2  Testing 3

26. Copyright © 2008 Gestalt International Study Center. All rights reserved.Slide 26 THANK YOU  www.gisc.org