1. FAME’s objectives, key deliverables and how this all fits into the government multi-agency working strategy Mark Baptist Programme Manager London Borough of Lewisham

2. 3 FAQs about FAME 1.What is FAME all about? 2.What did FAME produce? 3.Why should I be interested? 

3. FAME’s Premise “Successful multi-agency environments are likely to deliver more efficient and effective services with better outcomes for citizens.” Theory Practice GAP

4. Aims 1.To deliver real life examples of successful multi- agency information sharing and working. 2.To develop a framework which provides a solution for multi-agency information sharing. –meets national standards and protocols (information sharing, data protection and technical) –vendor neutral –enables implementation of local policy and change management

5. National eGov Project, sponsored by the ODPM £7.1m project, £6m ODPM funding, £1m+ Local Authority Contributions 8 work strands. Work led by Local Authorities with Newcastle University, Health, Education, Police, Technical and other partners 18 month programme, ends 31 st October 2004

6. Newcastle CC The disabled child Newcastle University Learning & Evaluation Lewisham – ISA/ IRT Bromley - Housing and Benefits Shropshire – Integrated Mental Health Records Bradford & West Yorkshire Child protection system Wirral, Surrey & Woking Single Assessment Process Newcastle University Ciber & Liquid Logic Generic Framework 8 FAME STRANDS

7. Social Worker Voluntary Worker Youth Offending Team Worker Doctor A&E Health Visitor GP CAMHs worker Housing Officer ASBAT Worker Connexions Worker SENCO Teacher Pupil Referral Unit School Nurse Educational Psychologist ? ? ? ? ?? ? ? ? ? ? ? ? ? ?

8. SENCO Teacher Doctor A&E Health Visitor GP Pupil Referral Unit Educational Psychologist Social Worker Housing Officer School Nurse Voluntary Worker Youth Offending Team Worker CAMHs worker ASBAT Worker Connexions Worker ? ? ? ? ? ? ? ? ?

9. EducationSocial Services Health YOT Police Housing Connexions Other Consistent and effective Multi- Agency Information Sharing, in the main, currently doesn’t happen

10. EducationSocial Services Health YOT Police Housing Connexions Other Information Hub

11. EducationSocial Services Health YOT Police Housing Connexions Other Information Hub ISA - Infrastructure Information Hub     x x  x

12. EducationSocial Services Health YOT Police Housing Connexions Other Information Hub Information Hub Single Assessment - Infrastructure

13. Hub & Spokes

14. IT is the catalyst for change but…

15. IT < 10% ….it’s not just about IT > 90% People, Processes, Trust, Compulsion/Desire, Law & Practice, Cultures, Capacity Sustainability People, Processes, Trust, Compulsion/Desire, Law & Practice, Cultures, Capacity Sustainability.

16. 3 FAQs about FAME 1.What is FAME all about? 2.What did FAME produce? 3.Why should I be interested? 

17. FAME Products Newcastle Generic Framework Newcastle CC Disabled Child Bradford & WY Child Protection Wirral, Woking & Surrey SAP Shropshire Integrated Mental Health Bromley Integrated Housing & Benefit Lewisham ISA Generic Framework Business Requirements SOR IT System ISP Road Map & Case Study Business Case SOR IT System ISP Road Map & Case Study Business Case Business Requirements Business Requirements SOR IT System ISP Road Map & Case Study Business Case SOR IT System ISP Road Map & Case Study Business Case Business Requirements Business Requirements SOR ISP Road Map & Case Study SOR IT System ISP Road Map & Case Study Business Case Business Requirements Business Requirements Inc. * Process Definition * “As Is” – “To Be” Requirements * Process Maps Technical Specification Of Requirements Inc. Full System documentation IT System Information Sharing Protocol Road Map & Case Study Inc Lessons learned Business Case & Implementation Plan

18. High Level ScopingStatement& Business Case Legal Powers andResponsibilities Governance InformationSharing IdentityManagement Infrastructure Messaging Events & Transactions Federation Sustainability The Generic Framework

19. The Generic Framework Toolkit 1 1 Guidance 2 2 Readiness Assessment Tool 3 3 HOW TO: Guide

20. 3 FAQs about FAME 1.What is FAME all about? 2.What did FAME produce? 3.Why should I be interested? 

21. All FAME strands   ISA, Child protection, Generic Framework  All FAME strands  Generic Framework, PIVOP, Disabled Child, Integrated Mental Health, HB  ISA, Generic Framework  Generic Framework, ISA, Disabled Child, Child Protection  Generic Framework  Generic Framework, ISA, HB  Local / National Priority Objectives Dependant on Multi-Agency Environments Priority Areas 1.Raising Standards in Schools 2.Improving Quality of Life 3.Promoting Healthier communities 4.Creating safer & stronger communities 5.Transforming our local environment 6.Meeting local transport needs more effectively 7.Promoting Economic vitality of localities CPA Efficiency - Gershon

22. Benefits. Product take up Exemplar Products, ISA, SAP, CP, IMH, etc –Business Requirements –Specification of Requirements –Information Sharing Protocols –Road Maps and Case Studies –Business Case & Generic Framework >£10m Estimated total benefit/savings in accelerated and improved implementation. 40 authorities = >£10m, > £250k > £250k per authority

23. ISA: Time/Capacity Gross Benefits Time to identify agencies who know the child –Currently 30 mins to 2+ days –Does not happen or happens very infrequently –FAME system - 5 mins –Gross time saving/additional capacity = appx 150 mins or £65 per enquiry £400k –LA with 6,000 enquiries pa = £400k pa £260m –Nationally, just 1 enquiry for each of the 4m ‘vulnerable’ children = £260m pa

24. SAP: Time/Capacity Gross Benefits Average time currently taken for 4 agencies to visit and carry out individual assessments with an older adult = 6 hours Average time taken for 4 agencies/practitioners to carry out SAP common assessment = 3 hours –Gross time saving/additional capacity = appx. 180 mins or £78 per client >£900k –LA with 12,000 clients pa = >£900k pa £140m –Nationally, based on 1.8m clients pa = £140m pa

25. Other FAME Benefits 1.Preferential rates for prospective customers of ‘FAME’ software. 2.Benefits from Generic/Social Care system Adapters 3.Enhanced efficiency, effectiveness, communication, service delivery & quality of life for citizens

26. FAME 1.FAME run by Local Authority Practitioners, Partner Agencies, Academics &, Technical Suppliers for Local Authority practitioners, Partner Agencies, etc ultimately citizens. 2.FAME does not claim to have found all the answers to multi- agency environments and acknowledges the work of other national projects and initiatives. 3.FAME does provide a Framework and a vision for developing and sustaining successful multi-agency environments. 4.FAME has developed products, from its real life pilots, for Local Authorities and Partner Agencies to help develop their multi-agency environments.

27. Enjoy the workshops and sign up for the next phase of FAME - Thank You Website: http://www.fame-uk.orghttp://www.fame-uk.org Email Mark.Baptist@Lewisham.gov.uk Afternoon Morning