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John MacPhail Local Service Group Manager Scotland Jacqueline Brown Partnership Development Manager.

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Presentation on theme: "John MacPhail Local Service Group Manager Scotland Jacqueline Brown Partnership Development Manager."— Presentation transcript:

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3 John MacPhail Local Service Group Manager Scotland Jacqueline Brown Partnership Development Manager

4 LINK-AGE Developing networks of services for older people

5 2001 Manifesto commitment “Pensioners………need simple accessible services that treat them with dignity and promote independence. We will build on Care Direct to provide integration of health, housing, benefits and social care for older people. This will be an integrated ‘Link-Age Service’ to help older People.”

6 Joint Futures Key goal: ‘How we deliver better and faster outcomes for people who use services and their carers, and how our drive for continuous improvement can help sustain that’

7 Link-Age: developing networks of services for older people Builds on existing partnerships to provide an integrated network of services Provides easy access to information about the full range of services available locally Provides better systems for sharing information between organisations Promotes neighbourliness and community support Ensures issues that matter to older people are given proportionate weight in community planning process

8 Link-Age: developing networks of services for older people The main Link-Age building blocks: Joint Teams Alternative Offices The Partnership Fund

9 Link-Age: developing networks of services for older people Joint Teams Staffed by Local Authority and The Pension Service Delivering a ‘whole person’ service Gathering and sharing information Working on behalf of each other

10 Link-Age: developing a network of services for older people Benefits to the older person – Easier access to information about the full range of services available locally Less duplication of information giving/form filling Single point of contact Faster, more efficient delivery of services

11 Link-Age: developing networks of services for older people Alternative Offices Offices authorised to receive and verify applications for Social Security claims from people aged 60 and over

12 Link-Age: developing networks of services for older people Benefits to the older person – Increases choice and gives local access Information can be gathered and verified at the same time Reduces claim processing times Date of first contact is taken into account when claim is decided

13 Link-Age: developing networks of services for older people The Partnership Fund Not-for-profit organisations bids Innovative pilots Effective ways to encourage harder to reach groups to claim benefits

14 Link-Age: delivering networks of services for older people Progress to date in Scotland Draft Accord between COSLA, the Scottish Executive and The Pension Service Joint working agreed in principle with LAs Range of joint working initiatives ongoing in all areas 4 Joint Teams fully operational and one full Link-Age model well developed 5 Alternative Offices in place 14 Partnership Fund contracts awarded Links with voluntary sector organisations strengthened

15 Link-Age: developing networks of services for older people Progress to date (continued) Reducing information gathering: - 5 benefits, 50% fewer questions - Single Shared Assessment and AA/DLA claims - IT solutions Generic Memorandum of Understanding to overcome data sharing/data protection issues

16 Link-Age: developing networks of services for older people Case Study 1- West Lothian Financial Assessments from outset 86% customers visited so far receive extra benefits, an average £77.04 per week 58% referrals cleared without need for a visit/customer contact Housing Benefit/Council Tax Benefit now included Single Shared Assessment linkages?

17 Link-Age: developing networks of services for older people Case Study 2 – South Lanarkshire Benefits & Revenue Team So far £1.5m per year in extra benefits already awarded Care assessor linkages

18 Link-Age: developing networks of services for older people Case Study 3 – Aberdeen City Cash in Your Pocket Range of partners – voluntary, private and public organisations Hub and spoke referral system Community education and involvement

19 Link-Age: developing networks of services for older people What next? We are aiming for: Joint Team operational in every LA area by June 2006 Alternative Office in every LA area by March 2006 Improved and enhanced partnership working towards a full Link-Age service

20 Link-Age: developing networks of services for older people Contacts: John MacPhail, Local Service Group Manager, Scotland – Susan McKay, Local Service Manager, Scotland West – Katriona German, Local Service Manager Scotland East and North –

21 Link-Age: developing networks of services for older people What are your views on the vision for joined-up services, and the progress made so far? What do you see as the main challenges to partner organisations working in a more joined-up way? How do we address these? What are the benefits to partners of working in a more joined-up way?

22 Thank you for listening Any questions?


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