1. © Prentice Hall, 2005 1 - 1

2. © Prentice Hall, 2005 1 - 2ObjectivesObjectives 1.An understanding of the relationship between influencing and emotional intelligence 2.An understanding of interpersonal communication 3.A knowledge of how to use feedback 4.An appreciation for the importance of nonverbal communication 5.Insights into formal organizational communication 6.An appreciation for the importance of the grapevine 7.Some hints on how to encourage organizational communication

3. © Prentice Hall, 2005 1 - 3 Fundamentals of Influencing Defining Influencing The Influencing Subsystem 1. Leading 2. Motivating 3. Considering groups 4. Communicating 5. Understanding people 6. Encouraging creativity and innovation Emotional Intelligence

4. © Prentice Hall, 2005 1 - 4 Fundamentals of Influencing

5. © Prentice Hall, 2005 1 - 5 Fundamentals of Influencing

6. © Prentice Hall, 2005 1 - 6 Fundamentals of Influencing

7. © Prentice Hall, 2005 1 - 7 Fundamentals of Influencing

8. © Prentice Hall, 2005 1 - 8CommunicationCommunication Interpersonal Communication How Interpersonal Communication Works 1. The source/encoder 2. The signal 3. The decoder/destination Successful and Unsuccessful Interpersonal Communication

9. © Prentice Hall, 2005 1 - 9CommunicationCommunication

10. © Prentice Hall, 2005 1 - 10CommunicationCommunication

11. © Prentice Hall, 2005 1 - 11CommunicationCommunication Interpersonal Communication (continued) How Interpersonal Communication Works (continued) Barriers to Successful Interpersonal Communication Macrobarriers 1. Increasing need for information 2. Need for increasingly complex information 3. Reality that people in U.S. are coming in contact with people who don’t use English 4. Constant need to learn new concepts reduces time available for communication Microbarriers 1. Source’s view of the destination 2. Message interference 3. Destination’s view of the source 4. Perception 5. Multimeaning words

12. © Prentice Hall, 2005 1 - 12CommunicationCommunication Interpersonal Communication (continued) Feedback and Interpersonal Communication Gathering and Using Feedback Achieving Communication Effectiveness 1.Seek to clarify your ideas before communicating 2.Examine the true purpose of each communication 3.Consider total physical and human setting whenever you communicate 4.Consult with others,when appropriate, in planning communications 5.Be mindful of the overtones while you communicate 6.Take the opportunity to convey something of help or value 7.Follow up your communication 8.Communicate for tomorrow as well as today 9.Be sure your actions support your communications 10.Seek not only to be understood, but also to understand

13. © Prentice Hall, 2005 1 - 13CommunicationCommunication Interpersonal Communication (continued) Verbal and Nonverbal Interpersonal Communication The Importance of Nonverbal Communication

14. © Prentice Hall, 2005 1 - 14CommunicationCommunication Interpersonal Communication in Organizations Formal Organizational Communication Types of Formal Organizational Communication 1. Downward 2. Upward 3. Lateral Patterns of Formal Organizational Communication

15. © Prentice Hall, 2005 1 - 15CommunicationCommunication

16. © Prentice Hall, 2005 1 - 16CommunicationCommunication Interpersonal Communication in Organizations (continued) Informal Organizational Communication Patterns of Informal Organizational Communication Grapevine characteristics: 1. Springs up and is used irregularly within the organization 2. Not controlled by top executives 3. Exists largely to serve the self-interests of the people within it Grapevine patterns: 1. The single-strand grapevine 2. The gossip grapevine 3. The probability grapevine 4. The cluster grapevine Dealing with Grapevines

17. © Prentice Hall, 2005 1 - 17CommunicationCommunication

18. © Prentice Hall, 2005 1 - 18CommunicationCommunication Interpersonal Communication in Organizations (continued) Encouraging Formal Organizational Communication Listen attentively to messages that come through formal channels. Support the flow of clear and concise statements Ensure that all members have free access to formal channels Assign specific communication responsibilities to staff

19. © Prentice Hall, 2005 1 - 19CommunicationCommunication

20. © Prentice Hall, 2005 1 - 20 Questions