1. Nature of communication in Organizations Richard McCroskey

2. Myths Meanings are in the words Communication is a verbal process Telling is communication Communication will solve all our problems Communication is a good thing The more communication the better Communication can break down Communication is a natural ability

3. Organizational communication The process by which individuals stimulate meaning in the minds of other individuals by means of verbal or non verbal messages in the context of a formal organization

4. Goals in organizational comm. Develop interpersonal relationships Gaining compliance Gaining understanding Accomplish a task

5. Functions of communication Informative (task) Regulative (maintenance) Integrative (coordination) Management Persuasive (compliance) Socialization (relationships)

6. Networks Formal Informal (grapevine)

7. Communication Flow Downward Job instruction Rationale Ideology Information Feedback Upward Horizontal