1. www.uwsv.orgwww.211scc.org

2. www.uwsv.orgwww.211scc.org United Way mission statement Mission Improve lives by mobilizing the caring power of the community to meet our most critical local health and human services needs. United Way's focus is to improve the Education, Income and Health of every Silicon Valley resident: To LIVE UNITED is to -Give -Advocate -Volunteer

3. www.uwsv.orgwww.211scc.org 211 Mission Statement The mission of 211 Santa Clara County is to provide our communities with comprehensive and innovative information and referral services that empower people to lead self-sufficient and enriched lives.

4. www.uwsv.orgwww.211scc.org What is 211? 211 is a regulated utility 211 Nationwide - FTC in 2000 211 US About 90% of the nation is currently covered by 211 211 California Over 92% of the state is currently covered by 211

5. www.uwsv.orgwww.211scc.org

6. www.uwsv.orgwww.211scc.org What is 211 Santa Clara County? Free, confidential phone number and online database 211 connects people to over 500 health and human service agencies. 24/7/365 170+ languages Live, professional call specialist trained to understand core concerns and identify needs Quick, accurate information during disasters or public health crisis

7. www.uwsv.orgwww.211scc.org Types of Referrals Basic Human Needs: Food, clothing, shelter, rent and utility assistance, foreclosure prevention Employment Services: Job search assistance, unemployment benefits, financial assistance, job training and development Support for Children and Families: Childcare, homework assistance, after school programs, recreation, mentoring, protective services Support for Seniors and Person with Disabilities: Transportation, meals, independent living workshops, home health care, adult day care, respite care Physical and Mental Health Resources: Support groups, crisis intervention, drug and alcohol counseling, community clinics, health education, immunizations Legal Assistance: Legal aid and counseling

8. www.uwsv.orgwww.211scc.org Our Callers A senior citizen wanting home care support to live independently A homeless person seeking shelter, or to have a hot meal A family facing eviction and needing housing options A recent immigrant needing language and employment training A pregnant woman seeking information about prenatal care A laid-off worker wanting to find out about employment insurance A person feeling stressed and suicidal A family searching for child-care services in their community A concerned neighbor trying to help a friend in an abusive relationship A family trying to find services for their son with a newly-diagnosed illness

9. www.uwsv.orgwww.211scc.org 211 Caller Statistics In 2012, 211 provided 44,139 referrals to 27,372 callers 73% of callers are women 19% of callers are seniors 13.6% of calls are in Spanish The 211 Web site had 155,228 page views at www.211scc.org

10. www.uwsv.orgwww.211scc.org 2012: Increase in Safety Net Referrals Housing/utilities referrals increased 72% in 2012 to 14,689 referrals Food/meals - increased 29% Legal/consumer/public safety - increased 36% Income support/assistance - increased 39% Mental health/addictions - increased 56%

11. www.uwsv.orgwww.211scc.org When you call … Specialist will answer, sometimes after a short wait; you will be greeted and treated with courtesy, dignity and respect You will be asked for a zip code; whether you have children in the household age 5 or younger; your ethnic background and your primary income source. These questions help us target services You will then be asked for your information/referral request You will not be asked your name unless you agree to a follow-up call

12. www.uwsv.orgwww.211scc.org On The Web: www.211scc.org

13. www.uwsv.orgwww.211scc.org 211 In Disaster During emergencies and disasters, 211 will serve as an important conduit of public information, with a seat at the County’s Office of Emergency Services, and working with local officials and various response agencies.

14. www.uwsv.orgwww.211scc.org 211’s Role In Disaster

15. www.uwsv.orgwww.211scc.org Contact Us Maya Esparza, Director, 211 SCC maya.esparza@uwsv.org 408-345-4336 Victoria Nguyen, Outreach Coordinator victoria.nguyen@uwsv.org 408-345-4338