1. 1 Copyright © 2002 ACNielsen a VNU company Successful Selling of 3CX Phone System

2. 2 a VNU company First Contact What do they like about their current or former phone system? What areas do they want to improve? Outgrowing old phone system and cost are normally motivators Main Goals: alleviate pain points and give them what they already like Convey your expertise

3. 3 a VNU company Site Analysis

4. 4 a VNU company Site Analysis, Contd. What types of Phone Lines? VoIP or Skype (ITSP) Low Call Costs, Expandable, Greater Points of Failure PSTN/T1/ISDN Expandable, Reliable, but Expensive Plain Old Telephone (POTs) Lines Reliable, Relatively Inexpensive, Not Expandable www.telephonyadvice.com/

5. 5 a VNU company Site Analysis Contd. Selecting the Right IP Phones How Many? Soft clients or hard phones? What Features – LEDs, Display size, Extension Satus, etc. Wireless Phones? Headsets? Existing Analog Phones / Devices? Other Needs (conference phone, sidecar, etc)

6. 6 a VNU company Site Analysis Contd. Additional Considerations Network capabilities POE Switches Firewall Overhead Paging or Intercom 3CX Server Location

7. 7 a VNU company Call Routing Discussion

8. 8 a VNU company Call Routing Discussion, Contd. Diagram/whiteboard customer’s call routing plan Clarify customer’s requirements and system limitations Involve all applicable company personnel Pre-configure server (if possible)

9. 9 a VNU company Create a Quote Only difference between 3CX licenses is sim. calls Upgrade Insurance is recommended Portal Support – Optional 3CX/Patton Bundle Discounts Available

10. 10 a VNU company Create a Quote, Contd. Reseller Ancillary Revenue Opportunities Installation Fees (Hourly / Flat Rate) Service Agreement (Upgrade Installation, Support, Configuration Changes, Remote Assistance)

11. 11 a VNU company 3CX and Deerfield Resources Extend your training beyond today Get more exposure and leads Many resources available

12. 12 a VNU company Sales Videos How an IP PBX Works Advantages of a Windows Based PBX Hotel Module Training http://training.3cx.com/

13. 13 a VNU company Technical Videos Installation Guide Trunk Setup – PSTN, VoIP and Bridges Phones and Extensions Feature Configuration – queues, ring groups, digital receptionists, Exchange integration, etc.

14. 14 a VNU company 3CX News Deerfield.com 3CX Blog: http://blog.telephonyadvice.com/ http://blog.telephonyadvice.com/ 3CX Blog: http://www.3cx.com/blog/http://www.3cx.com/blog/ 3CX Facebook: http://3cx.atfacebook.net/http://3cx.atfacebook.net/ Deerfield Twitter: http://twitter.com/deerfieldcomhttp://twitter.com/deerfieldcom

15. 15 a VNU company 3CX Certification Certified Partners are highlighted on the 3CX Reseller Search Page Receive a “3CX Certified Partner” Logo Take the test at: http://www.3cxacademy.com/http://www.3cxacademy.com/

16. 16 a VNU company 3CX Leads 3CX Purchasers locate resellers through 3CX Site Post 3CX Partner Logo on your Website to get listed We will pass on new 3CX leads to you

17. 17 a VNU company 3CX PRM View and maintain Leads 3CX Logos, Banners and Manuals 3CX Sales Brochure – Brandable 3CX PRM: https://erp.3cx.comhttps://erp.3cx.com

18. 18 a VNU company Technical Support Email Support: resellersupport@deerfield.comresellersupport@deerfield.com Ticket Support: http://support.3cx.com/http://support.3cx.com/ Phone: (989) 731-9250 - Deerfield (404) 478-6515 - 3CX 3CX Wiki: http://wiki.3cx.com/http://wiki.3cx.com/ Partner Forum: http://www.3cx.com/forums/3cx-partner-forum-3/ http://www.3cx.com/forums/3cx-partner-forum-3/

19. 19 a VNU company Success!