1. 1 Membership Proposal Chapters & Individual Members November 9, 2003 James Galvin Mirjam Kuehne Lynn St. Amour Nelson Sanchez Anne Shroeder Terry Weigler

2. 2 Agenda Presentation Objectives Some Perspective (setting the stage for success) Members & Chapters Services Analysis ACM and IEEE Comparisons Membership System Selection Process Business Plan Governance

3. 3 Presentation Objectives Board acceptance of the proposed model and value proposition Board acceptance of the business plan structure, (pending the approval of the 2004 budget??) To ensure maximum support for Chapters and inclusion of all individual members, we request a specific resolution from the Board supporting that the individual member election of Trustees be through Chapters.

4. 4 Setting the Stage for Success An attractive, credible, and sustainable value proposition Proposal includes a senior membership manager –ISOC has never had a (senior) membership manager We now have project management staff –Better able to support outreach Building the infrastructure to support Chapters –Replacing the database system –Developing templates and other resources for chapters –Greater empowerment for chapters and individuals

5. 5 Why members? Greater legitimacy with more representative number of Internet users Greater knowledge through more (and more representative) member polls Greater ability to reach out locally, globally Greater ability to support and sustain local and topical initiatives Greater number and more vital chapters More partnership possibilities with other organizations Expanded channel for educational and public policy initiatives

6. 6 Why paid members? It’s the natural next step in a membership program We have a value proposition to offer and people are willing to pay for it –People want to do more, to help, to be involved, to be educated. This requires a funding stream. Increased stature and increased credibility for ISOC Enhanced credibility of members and implied higher quality It’s not about voting –At best, voting is one of many possible benefits

7. 7 Why Chapters? Significant source of value and community for members Increases ISOC’s ability to reach out locally, globally Increases ISOC’s ability to support and sustain local, topical initiatives as well as global initiatives Expanded channel for ISOC’s educational and public policy initiatives Expands ISOC’s knowledge through interactions with Chapters ISOC’s international reach is key asset

8. 8 What to call members? ISOC –Global Member –Fellow –Member (was Associate) –Patron IEEE –Student –Associate –Member –Senior –Fellow –Honorary ACM –Student –Member

9. 9 Survey Results - Services Survey shows that we are proposing a good set of benefits and services (over 800 responded) Everything except quarterly hardcopy is important to over 40% of respondents –virtual library (79), monthly electronic (65), survey summary (61), virtual chapters (60) Overall, the following are the priority: –member ID card –publications –members only area –web conferences –virtual chapters

10. 10 Survey Results - Services (cont. 1) Member ID Card (53) tops the list of benefits people believe should be part of a paid membership program, followed by: –member only area (42), quarterly hardcopy (42), virtual library (38), member directory (37), web conferences (32) survey analysis (27) Member ID Card (39) tops the list of benefits people are willing to pay for, followed by: –quarterly hardcopy (24), virtual library (23), members only area (18), web conferences (16), member directory (16), virtual chapters (11), survey analysis (10) –These numbers are "low" as absolute numbers but we do not expect all members to be paying members

11. 11 Survey Results - Services (cont. 2) monthly electronic (76) isoc announcements (72) surveys (66) discussion forums (64) survey summary (63) monthly newsletter (57) virtual library (51) quarterly hardcopy (20) member id card (27) member only area (33) web conferences (38) fellow recognition (38) member directory (40) survey analysis (43) virtual chapters (43) moderated discussions (46) This is how the respondents ranked what they wanted to be free.

12. 12 Leading to: Proposed Member Services Global Members isoc announcements (72) surveys (66) discussion forums (64) survey summary (63) monthly newsletter (57) virtual chapters (43) fellow recognition (38) member id card (27) Members (paid) monthly electronic (76) virtual library (51) moderated discussions (46) survey analysis (43) web conferences (38) member only area (33) Future member directory (40) quarterly hardcopy (20)

13. 13 Member Services (cont.) Global Members Electronic Annual Report Survey Summary Workshop Portal Regional Workshop Materials Members Annual Report Standards Update IETF Update Survey Analysis/Reports Internet Policy Portal Expert Conference Series Conference Proceedings

14. 14 Chapter Services and Support Online Chapter corner –best practices –media program –templates: letterhead, newsletters, press releases Award programs –New members –Member retentions –Activities Member database –Better Reporting facilities –Survey tool –Event management

15. 15 Compare to ACM and IEEE ACM Continued learning –Professional development center Well rounded perspective –Journals, magazines, CACM Customized information –ACM Portal Cutting edge conferences Intellectual home –Special Interest Groups Networking opportunities –Join a Chapter and work with local experts Tangible rewards –Career resource, email alias, other affinity programs IEEE Essential information –Publications, digital library, email updates Networking –Section activities, technical societies –10 regions, 300 local sections, 1150 technical chapters Career Development Exclusive benefits –Email alias, discounts, other affinity programs, code of ethics

16. 16 Membership Cost Comparison ACM –$99 per year –$198 per year with ACM Portal IEEE –$117-147 per year (region dependent) Various discounts are available in both Our proposed services and benefits are competitive, as long as we follow through and focus on consistent, high quality delivery. This is key to member retention.

17. 17 Membership Structure Individuals –Global Member –Fellow –Member –Patron Chapters –Communities of Interest –Virtual Organizations

18. 18 Membership System Selection Process 9/22/2003 - RFP release to ~ 20 –We had ~15 with 4-5 from other channels –All-encompassing open-ended with respect to technology, open source vs hosting vs other commercial solutions Surveys and post RFP discussion –2 hour teleconferences, twice a week 10/6/2003 received 11 responses (a few late) Now have a short list of 4 (alphabetical) –Aviansus - Saraf Software Solutions –iMIS10 (Advanced Solutions) - Active Matter –Q - Go Members –Raiser’s Edge - Blackbaud

19. 19 Membership System Selection Criteria Full membership management support Integrated membership and financial modules Web enabled and Integrated with ISOC Web site Support for Chapters Event management including Surveys and Elections Support for Mailing Lists and Publications distributions Committee management Support for dues/fees processing Multilanguage/Multinational support and functionality Cost effective Open Standards and Open Architecture technology (minimize dependence on vendor for future enhancements) Scalable and Strategic – Allows ISOC to position itself for today’s and future needs.

20. 20 Membership Forecasts *Organization members will get complementary memberships. Estimated to be about 500. We are planning an annual membership fee of $100 USD based on analysis of other organizations.

21. 21 Business Plan Structure One-time Vendor System, Implementation, Training costs range: 150,000$ to 225,000$ Annual contracts/hosting and maintenance fees range: 15,000$ to 25,000$ and is included in some offers Administration costs= 50% membership manager, 75% administrator, 30% accounting, 75%project manager, web administration costs, materials development, communications

22. 22 Business Plan BudgetUS$20032004200520062007Total REVENUES Total12,500160,000320,000700,0001,200,0002,392,500 EXPENSES: Administration125,000325,000300,000350,000 1,450,000 Systems225,000*50,00025,000 35,000360,000 Services & Benefits 100,000 150,000450,000 Total Expenses350,000475,000425,000475,000535,0002,260,000 SURPLUS w/system* (337,500)(315,000)(105,000)225,000665,000132,500 SURPLUS w/o sys* (112,500)(315,000)(105,000)225,000665,000 357,500 * Initial System/license costs in 2003

23. 23 Voting and Governance - I We don’t want to disenfranchise Global Members We want to empower Chapters ACM Council –The ACM Council, consisting of 16 members, is the highest governing authority in ACM. Council is composed of the President, Vice-President, Secretary/Treasurer, the Immediate Past President, the Special Interest Group Governing Board (SGB) Chair, three SGB Council Representatives, the Chair of the Publications Board, and seven Members-at-Large (4 year terms).

24. 24 Voting and Governance - II IEEE Board of Directors –The Board of Directors shall consist of the following 30 Directors: the President, the President-Elect, the Past President, all of whom shall be elected by the eligible voting members of IEEE; the Vice President-Technical Activities, who shall be elected by the eligible voting members of IEEE who are also members of at least one Society, the IEEE-USA President, who shall be elected by the eligible voting members of Regions 1-6; the President IEEE-SA, who shall be elected by the eligible voting members of the IEEE who are also members of the Standards Association; ten Region Directors, who shall be elected by the eligible voting members of each respective Region; ten Division Directors, who shall be elected by the eligible voting members belonging to one or more society within each respective Division; the Vice Presidents for Educational Activities, Regional Activities and Publication Services and Products, and the Secretary-Treasurer, all of whom shall be elected by the Assembly.

25. 25 Presentation Objectives Board acceptance of the proposed model and value proposition Board acceptance of the business plan structure, (pending the approval of the 2004 budget??) To ensure maximum support for Chapters and inclusion of all individual members, we request a specific resolution from the Board supporting that the individual member election of Trustees be through Chapters.

26. 26 Appendix The following detailed information is provided for completeness.

27. 27 ISOC Membership Services Survey – Results List of Services S1 – Monthly electronic S2 – Quarterly Hardcopy S3 – Monthly Newsletter S4 – ISOC Announcements S5 – Virtual Library S6 – Regional ‘Virtual’ Chapters S7 – Web Conferences S8 – Discussion Forums S9 – Moderated Discussion Forums S10 – Surveys S11 – Surveys Summary S12 – Surveys Analysis/Reports S13 – Members Only Area S14 – Fellow Recognition S15 – Membership Directory S16 – Membership ID Card Services for which members were asked to rate in importance from Low=1 to High=5

28. 28 ISOC Membership Services Survey – Results Statistics Complete results of the Membership Survey can be found at:

29. 29 ISOC Membership Services Survey – Results Analysis (based on 10/22/03 results) Complete results of the Membership Survey can be found at:

30. 30 Survey Result Ordering Importance: S5 - Virtual Library S1 - Monthly Electronic S11 - Surveys Summary S6 - Virtual Chapters S4 - ISOC Announcements S12 - Surveys Analysis/reports S9 - Moderated Discussion Forums S8 - Discussion Forums S10 - Surveys S7 - Web Conferences S14 - Fellow Recognition S16 - Membership ID Card S13 - Members-Only Area S15 - Membership Directory S3 - Monthly Newsletter S2 - Quarterly Hardcopy Willing to pay for: S16 - Membership ID Card S2 - Quarterly Hardcopy S5 - Virtual Library S13 - Members-Only Area S15 - Membership Directory S7 - Web Conferences S6 - Virtual Chapters S12 - Surveys Analysis/reports S14 - Fellow Recognition S1 - Monthly Electronic S9 - Moderated Discussion Forums S3 - Monthly Newsletter S8 - Discussion Forums S10 - Surveys S11 - Surveys Summary S4 - ISOC Announcements Part of paid: S16 - Membership ID Card S13 - Members-Only Area S2 - Quarterly Hardcopy S5 - Virtual Library S15 - Membership Directory S7 - Web Conferences S12 - Surveys Analysis/reports S1 - Monthly Electronic S14 - Fellow Recognition S9 - Moderated Discussion Forums S3 - Monthly Newsletter S6 - Virtual Chapters S8 - Discussion Forums S4 - ISOC Announcements S10 - Surveys S11 - Surveys Summary Part of free: S1 - Monthly Electronic S4 - ISOC Announcements S10 - Surveys S8 - Discussion Forums S11 - Surveys Summary S3 - Monthly Newsletter S5 - Virtual Library S9 - Moderated Discussion Forums S6 - Virtual Chapters S12 - Surveys Analysis/reports S15 - Membership Directory S14 - Fellow Recognition S7 - Web Conferences S13 - Members-Only Area S16 - Membership ID Card S2 - Quarterly Hardcopy