1. Writing Business Letters Background Format Types Organizationa structure Language Expression

2. Background Communication is of vital importance to all businesses. Good communication --> good understanding Bad communication --> creates confusions and less likely to act upon an issue, for example.

3. Format 1. Block format

4. Format 2. Indented format

5. Types They are particularly useful for contracts, dealing with any matter where it is important that a written record should be kept, answering queries, when applying for a job or to a university etc.

6. Types Which ones are examples of business letters and which ones are examples of friendly letters? (List them here)

7. Organizational structure Show them a letter of inquiry