1. CLOUD BASED TAXI DISPATCH SYSTEM
© SAM IT TECH

2. CUSTOMER BOOKING WORKFLOW
CALL | WEB | APP
CUSTOMER
CUSTOMER BOOKING:
VOICE CALL HOTLINE
WEB BROWSER
MOBILE APP
CALL CENTER:
BOOKING PAGE
CALLER IDENTIFICATION
CALLER HISTORY
SERVICE PACKAGES:
FIXED PACKAGES
POINT TO POINT
MIS REPORTS:
BOOKINGS
BOOKING TRENDS
FEEDBACK &COMPLAINTS
CLOUD DISPATCH SERVER
CALL CENTER
INBOUND IVR
REPORTING
COMPLAINTS
© SAM IT TECH

3. JOB DISPATCH WORKFLOW QUALITY CONTROL JOB DISPATCH JOB DISPATCHING:
VOICE CALL BIDDING
MDT BIDDING
MOBILE APP
DISPATCH LOGICS:
CLOSEST DRIVER
FIRST BIDDER
LONGEST WAITING TIME
LEAST REVENUE1
SERVICE PACKAGES:
FIXED PACKAGES
POINT TO POINT
MIS REPORTS:
BIDDING ACCEPTANCE
BIDDING REJECTION
BIDDING STATUS
1 REQUIRES TAXI METER DATA
VOICE | MDT | APP
CLOUD DISPATCH SERVER
OUTBOUND IVR
QUALITY CONTROL
LIVE STATUS
© SAM IT TECH

4. JOB CONFIRMATION WORKFLOW
SMS
APP NOTIFICATION
CUSTOMER NOTIFICATION:
DRIVER DETAILS
TAXI DETAILS
TARIFF DETAILS
DRIVER NOTIFICATION:
CUSTOMER DETAILS
PICKUP TIME
PACKAGE DETAILS
MIS REPORTS:
COMPLETED JOBS
REVENUE1
1 REQUIRES TAXI METER DATA
SMS | DRIVER APP | CUSTOMER APP |
CLOUD DISPATCH SERVER
QUALITY CONTROL
LIVE STATUS
© SAM IT TECH

5. PASSENGER MOBILE APP REGISTRATION:
IT IS MANDATORY FOR PASSENGER TO REGISTER HIS MOBILE NUMBER WITH THE TAXI OPERATOR, BASED ON WHICH THE MOBILE APP LOGS-IN AND FUNCTIONS
BOOKING:
PASSENGER CAN MANUALLY SELECT HIS DESIRED PICKUP LOCATION OR APP AUTOMATICALLY LOCATES ITS GPS LOCATION. AVAILABLE PACKAGES CAN ALSO BE SELECTED WITH OTHER DETAILED INFORMATION
CONFIRMATION:
DRIVER DETAILS ARE SENT UPON VEHICLE ALLOTMENT
© SAM IT TECH

6. PASSENGER MOBILE APP Features Live Bookings
Instant Booking & Notification
Driver location on Map
SMS confirmation supported
Anytime cancellation
Multi-city supported where available
Fixed Packages supported
Application
Supports SAM IT TECH Taxi Dispatch System
MOBILE TAXI CLIENT APPLICATION
A user-friendly mobile application to book a taxi in 3 easy steps. You can advise your pickup location on map that auto populates your current location determined by your phone GPS into the pickup address or type in your custom home address in detail. Using your preregistered mobile number, you may access previous trips, current booking and much more with just a click.
Booking page offers shortcut keys for popular pickup and drop locations like airport and railway station which come very handy while in rush. You can request more than one cab for group travel with flexible current and advance booking date and time.
My Bookings page displays past trips with status and details. Set your profile with preference menu and select preferred city to avail multicity services where available.
This mobile application is aimed to reduce call volume between commuters and call center to book and track a cab with enhanced user experience. You can track the taxi on a digital map embedded on mobile phone and watch the taxi driver approaching the pick-up point in real-time on the map
© SAM IT TECH

7. DRIVER MOBILE APP REGISTRATION:
IT IS MANDATORY FOR DRIVER TO REGISTER HIS MOBILE NUMBER WITH THE TAXI OPERATOR, BASED ON WHICH THE MOBILE APP LOGS-IN AND FUNCTIONS
LOCATION UPDATE:
DRIVER CAN MANUALLY UPDATE HIS DESIRED JOB LOCATION OR APP AUTOMATICALLY SENDS THE GPS LOCATION.
BIDDING:
LIVE BIDS ARE DISPALYED ON THE APP FOR JOB ACCEPTANCE OR DECLINE. UPON ACCEPTANCE AND ALLOTMENT, PASSENGER DETAILS ARE SENT TO THE APP
© SAM IT TECH

8. DRIVER MOBILE APP Features Live Bookings
Instant Booking & Notification
Driver location on Map
SMS confirmation supported
Anytime cancellation
Multi-city supported where available
Fixed Packages supported
Application
Supports SAM IT TECH Taxi Dispatch System
MOBILE TAXI DRIVER APPLICATION
It offers a connection between driver and passenger with an intermediate taxi dispatch server. Pickup location and drop off location is pushed in the driver’s bid and after allocation of job client’s name, number of passengers, location and booking options are displayed.
Taxi drivers within an immediate vicinity of passengers receive a request on their smart phones. Passenger can track driver’s location live on the map. This mobile application can be extremely useful for expanding your business, getting passengers where they need to go faster and improving customer satisfaction in general.
To begin with, you can download the apps for drivers to any Android mobile device. Once you have installed the app, using it is self explanatory. The app will alert driver to any clients requesting a taxi nearby their actual location. The app takes advantage of the GPS built into driver mobile device, this is great since driver won’t need any other external GPS device to use the app. As the requests appear on your screen the driver gets to decide which job he would like to accept.
After accepting the client’s request, driver can immediately head to pick them up. After having dropped off the client driver presses action button to let the system know that he has completed the job. The app will then begin to alert driver to other client’s requests nearby.
Mobile taxi booking apps are improving the relationship between driver and client while at the same time improving your client satisfaction and increasing the amount of clients you can handle per shift with manpower.
© SAM IT TECH

9. PRODUCT OPTIONS MANUAL DISPATCH (OPTION 1) MANUAL DISPATCH:
VEHICLE TRACKING
BOOKING & SEARCH
SCHEDULER & DISPATCH
REVENUE REPORT1
AUTO VOICE DISPATCH:
ALL FUNCTIONS AS ABOVE
AUTOMATIC DISPATCH
MANUAL DRIVER LOCATION UPDATE
COMMUNICATION PRI & CUG
AUTO MOBILE APPLICATION:
AUTO DRIVER LOCATION UPDATE
DRIVER RATING
1 REQUIRES TAXI METER DATA
SMS PACK | EPABX | CALL TAKERS | GPS TRACKER |
AUTOMATIC VOICE DISPATCH (OPTION 2)
SMS PACK | INBOUND IVR | CALL TAKERS |OBD + CUG MOBILE +PRI |
AUTOMATIC MOBILE APPLICATION DISPATCH (OPTION 3)
SMS PACK | INBOUND IVR | CALL TAKERS |SMART PHONE |
© SAM IT TECH

10. YOUR BASIC SETUP REQUIREMENTS CHOOSE ANY ONE OPTION FOR TAXI DRIVERS
SYSTEM REQUIREMENT
YOUR BASIC SETUP REQUIREMENTS
BASIC SETUP:
TRANSACTION SMS
IVR OR EPABX
CALL TAKERS
DISPATCHERS
QUALITY TEAM
PRODUCT OPTION:
MDT WITH GPS TRACKER OR
TATA PRI & MOBILE CUG2
ANDROID PHONE2
WE PROVIDE:
SAAS BASED DISPATCH
OBD SOFTWARE2
MOBILE APP3
TRAINING
SUPPORT
2 REQUIRES 3RD PARTY TELECOM
SMS PACK | INBOUND IVR OR EPABX | CALL TAKERS | MONITORING TEAM
CHOOSE ANY ONE OPTION FOR TAXI DRIVERS OR OR
MDT + GPS TRACKER | TATA CUG MOBILE + PRI CONNECTION | SMART PHONE
WE PROVIDE YOU
OBD SOFTWARE
CLOUD DISPATCH SOFTWARE
MOBILE APP
© SAM IT TECH

11. THIRD PARTY SYSTEM REQUIREMENT
S.No.
Requirement
Provider
Quantity
Remarks 1
Incoming PRI Pilot Number from any Telecom provider
Tata Teleservices 01 2
EPABX or IVR Software for Incoming PRI (A.1) with Server capable of Caller ID API connector for integration with our dispatch software
Samsung, Matrix, Coral, Asterisk IVR 3
Dispatch PRI with 30 Channels with CUG of COCP Mobile Connections (A.4) (Required only if opted for Voice Dispatch) 03
CUG 4
Mobile Connection with Cell ID location API and CUG of Dispatch PRIs (A.3) (Required only if opted for Voice Dispatch) 5
Bulk Transactional SMS for Booking and Confirmation
Unicel
1,00,000 6
Merchant ID for online driver payment collection
Zaakpay 7
Desktop PCs for Call Taker + Dispatcher
Any Vendor 8
16 Port LAN Switch 9
Android Phone (For Driver App) with GPS (Required only if opted for Driver App Dispatch) 10
SMTP Server for s (If required) 11
Internet Broadband Connection minimum 2 Mbps
© SAM IT TECH

12. THIRD PARTY VENDOR CONTACT DETAILS
1. Tata Teleservices Contact & Documents Required
Contact Details: Mr. Hitesh Makar Phone:
(a) Documents required for PRI Line (Tata):
Company's registered name
Billing address
Installation address
Whether existing user of any TATA connection? If yes then number / account details
Company PAN card
Company COI
Company Address proof
2. Unicel for Bulk SMS & Bulk Account
Contact Details: MR. Piyush Phone: Please select appropriate area/region from
3. For PRI Cards
Alliance Infotech:
Green IT Solutions:
4. Zaakpay for Merchant Account
Contact Details:
Aditya
© SAM IT TECH

13. OBD SERVER SYSTEM REQUIREMENT (REQUIRED ONLY IF OPTED FOR VOICE DISPATCH)
Part
Description
Quantity
Processors:
Intel Quadcore (i5 or i7) 01
RAM:
16 GB
4 modules of 4 GB
Hard Disk:
500 GB SATA II/III
Network Controller:
Gigabit NIC (Intel network card)
Optical Media:
CD/DVD Drive
OS:
None
IVR card:
Digium PRI card with Hardware Echo Cancellation (Min. 4 ports)
Internet line:
Broadband with 1 Static IP minimum 2 Mbps
Notes:
No of ports in IVR card as per future requirement.
© SAM IT TECH

14. PRELAUNCH CLIENT TODO CHECKLIST
S.No.
Requirement
Provider
Quantity
Remarks 1
Create Business Website and Booking Page
Any Web Developer 2
Contact our Technical Support for Booking API Integration
SAM IT TECH 3
Create Dispatch Zones and Create Dispatch List
Self 4
Voice Recording in Regional Language as per Dispatch List
Recording Studio
SAM IT TECH Documents required
(a) Service Agreement
(b) CAF
© SAM IT TECH