1. Welcome to the Partners In Care Programme Websession Six 15 th April 2015 The session will start at midday Dr. Lynne Maher Director for Innovation @LynneMaher1

2. Partners In Care Programme Websession Six Understanding experiences & moving to co-design Dr. Lynne Maher Director for Innovation @LynneMaher1

3. Background noise- we can hear you! If you are able to mute your phone please do so until you want to speak to the groupBackground noise- we can hear you! If you are able to mute your phone please do so until you want to speak to the group The ‘chat’ box – you are able to write a note/question in the chat box at any time. Please just use the ‘general’ chat box and not the specific Q&A oneThe ‘chat’ box – you are able to write a note/question in the chat box at any time. Please just use the ‘general’ chat box and not the specific Q&A one

4. Agenda for todays webcall Moving from understand to improve through co-design Evaluation Plan for next two months Workbook review update –By 5pm on Thursday 28 th May 2015 Time for questions

5. Evaluation An evaluation of the programme has been commissioned by HQSC and the evaluation period will start in the next few weeks Data will be collected through the workbooks, telephone interviews, a few face to face interviews, and the case study. Interviews to include consumers, project team staff and sponsors. You will receive an e mail from Brooke Hayward, Evaluation Officer who will liaise with you about suitable times for a call/visit.

6. We all have different perspectives via twitter @GaryYarlington

7. Mapping

8. Co-design Discuss your plans

9. Co-designing future information

10. “I was the only one who was consistently there. I was the only one who knew the whole story.” Ruby 84 years young……

11. During co-design you will collect ideas and find possibilities

12. Questions?

13. Communications and Measurement “What the leader cares about (and typically bases at least 80% of his or her message to others on) does not tap into roughly 80% of the workforce’s primary motivators for putting extra energy into the change programme” Scott Keller and Carolyn Aiken (2009) The Inconvenient Truth about Change Management

14. Measuring “ what matters more than raw data is our ability to place these facts in context and deliver them with emotional impact” Daniel Pink –A whole new mind 2008 © NHS Institute for Innovation and Improvement 2008

15. Think about your messages Source: Marshall Ganz Shared understanding leads to Action Narrative why? Strategy what? Source Marshall Ganze

16. What measures have you identified?

17. You need to …… Complete the understand phase Organise opportunities for co-design Start to think about what you will measure Re visit your workbook and complete the next stages Start developing your case study using the template provided

18. Work book First stage completion: – Section 1- Preparation –Section 2- Capture –Section 6- Webex session 1 and 2 Second stage completion: –Section 3- Understand –Section 4- Improve –Section 5 Measure –Section 6- all webex sessions Case Study By 5pm on Thursday 28 th May 2015

19. Time check If you are working one day a week on your project it is 9 days before your final work book and case study needs to be submitted

20. How does that make you feel?