Shared Voice Improving Bristol Specialist Drug and Alcohol Services Avon and Wiltshire Mental Health Partnership NHS Trust
CAPTURE: WE LISTENED TO……
22 former and current service users
CAPTURE: WE LISTENED TO…… 22 former and current service users Multidisciplinary staff workshop, 6 interviews
CAPTURE: WE LISTENED TO…… 22 former and current service users Multidisciplinary staff workshop, 6 interviews Stakeholder survey
Understand: Spider Diagrams
IMPROVEMENT PRIORITIES 1.Clear Information Leaflets/ DVDs/ Open Days/ Text Service 2.Building hope and confidence Recovery Network/ Peer Mentors 3.Optimising detox and recovery Peer mentor led preparation groups/ Improve signposting after detox
WHAT PEOPLE SAID… “Very useful and thought provoking experience” “Was an eye opener” “Really great day – film clips very informative and honest!” “..an excellent way for Service Users to share their thoughts and ideas” “Very positive experience. Well done BSDAS for being open. Positive intention for change was also very clear” “Great to be heard and listened to”
NEXT STEPS 1.Improve and Measure Co-design and implement 2.Roll out to other services January Training and coaching Capability, Capacity, Confidence
Head of Innovation Avon and Wiltshire Mental Health Partnership NHS Trust THANK YOU
Ruth Wickens and Nick White: Understanding and improving patients’ experience of the radiotherapy mask
Norman “ There were two things that surprised me: one was the size of it. When you think about a mask you think quite small, just covering your face, whereas the mask that was produced was a big mask that went right down covering the shoulders. The other thing was that I didn’t expect it to be attached to a horizontal position – that was a surprise. Those two things made it hard to cope with initially, from being told I needed a mask to the actual reality of what that meant.”
Judy “ Once again when that silence would kick in I’d be saying to myself, “What’s happening? Someone please talk to me”. It might seem a very short time to someone who’s on the other side of the wall and working on the machine, but that silence can be a very long time when you’re lying there and wondering what on earth’s going on.”
Cheryl & Phil “You’re in, you’re bang, you’re on the table, your mask is put on, I never had the chance to look around the room.... Your head is fighting to say I want to get out of this, I want to get away.” “Your head is fighting to say I want to get out of this, I want to get away, being nauseated, held down, having something in your mouth – it was horrible.”
Achievements 4 in-depth interviews Patients valued the time and space to talk Raised awareness of the issue Spoke at psycho-oncology education session Practice change – nursing, medical, radiation therapists....
Where to from here? More interviews? Revisit the experience questionnaire? Share what we’ve learnt – an experience event with the staff who are supportive? Change won’t be groundbreaking here.... but every little bit helps.