1. Work Ethos (Guiding Principles that should be followed while carrying out any work) Unit Objectives Understand the basic principles of management from the Indian viewpoint, including text such as the Bhagavad Gita and the Upanishads Identify the reason for man’s need to work Enumerate the features of Indian ethos Understand quality of work life (QWL) and its model Gain an in-depth view into Indian ethos

2. Principles of Management as per Basic Indian Wisdom God & Soul (Divine grace) Holistic Approach (Atmano Mokshartham Jagat Hitaya) Work ethos : Subjectivity (inner resources like human values) and Objectivity (material resources) Karma Yoga (Niskama Karma)

3. Role of Bhagvad Gita in Management Jnanam (Vision) Buddhi (Ability) Dhriti (Patience) Theory of Karma (Result of our actions) Right person for the right job Meditation (Sadhana) Self-control (internalization) Choosing a career Improvement of intellect

4. Why man works Man works for salvation, personal growth and social good. Nishkama Karma Yoga (doing your duty without rag, dwesh, garv and kam) Social good – (Bahujan sukhay, bahujan hitaya) Yogah Karmashu Kaushalam (Excellence in action is yoga) Cooperation (peaceful coexistence and harmony, not struggle, is the rule) The inner joy, Ananda, and a deeper sense of fulfillment constitute the highest form of bliss and is a motivating force for the goal of life. This is Indian Ethos.

5. Features of Indian Ethos Perfect Individual (divine – purushottam) Equilibrium in Life (spirituality and practical life) Individual centrality (individual is the foundation) Team work (cooperation) Human values (ethical values, knowledge & skills) Dignity of work (no work is inferior or superior) Paying the universal debt Knowledge and wisdom

6. A MODEL of QWL Relation with peer group Working Conditions Training & development Job enrichment Empowerment leading to life space Organizational culture leading to Work Life Balance Decision Making Problem Solving Quality of Work Life

7. Determinants of QWL as per ILO Working hours and arrangements of the working time Work organization and job content Customized working conditions for women, young workers, older workers, and other special categories Work-related welfare services and facilities for the employees Shop floor participation for improving the working conditions

8. Humanizing work The principle of security The principle of Equity The principle of Individualism The principle of Democracy

9. Management – A Sadhana (Insight into Indian Work Ethos) Indian corporate Standards Top Management Responsibility Humanizing Self-management Self-introspection Brain stilling –maunam (perfect calm) Stepping back Conscious approach to management

10. In 1949, Japanese Union of Scientists and Engineers originated the concept of QC as the vehicle for SQC. Quality Circle is a group of about ten workers from the same divisions of a company who volunteer to meet for an hour or so, once or twice in a month. After work, they discuss ways to improve the quality of their products s, the production process in their part of the plant and the working environment The long-term objective is to build a sense of responsibility for improving quality but the immediate goal is to exchange ideas. Quality Circle (QC)

11. To develop an organization to develop respect for human relations and induce job satisfaction To deploy human capabilities to the fullest extent possible and draw out their infinite potential OBJECTIVES

12. It is a group effort It is voluntary in nature Efforts of employees are directed towards quality control in their respective places of work Members of QC meet frequently at company cost. They are paid extra by the company for the work of quality control they contribute. The QC group is a tem of volunteers without any bias of rank, sex or age. Their main aim is to find out ways and means of improving quality of product and services without incurring additional cost. Characteristics

13. BHLE is the pioneer organization in India to have started the QC functions, in 1981. The objectives of BHEL for QC are: Reduce human error and enhance quality Inspire more effective teamwork Promote job involvement Increase employee motivation Build an attitude of problem prevention Improve company communication Develop harmonious manager-worker relationship. Promote personal and leadership Quality Circle (QC) in India