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Quality Management Strategic Quality Planning Organizing for TQM Training for TQM TQM in service Organisation Implementing TQM.

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Presentation on theme: "Quality Management Strategic Quality Planning Organizing for TQM Training for TQM TQM in service Organisation Implementing TQM."— Presentation transcript:

1 Quality Management Strategic Quality Planning Organizing for TQM Training for TQM TQM in service Organisation Implementing TQM

2 Quality Management Strategic Quality Planning Members of the organization envision its future. Develops the necessary procedures and operation to carry out the vision. An effective strategy allows a business to create a sustainable competitive advantage.

3 Quality Management Organizing for TQM Organization leaders must explore and agree upon the vision, mission and guiding principles of the organization. Mission of a firm defines its reason for existence. Vision describes where the organization is headed and what it intends to be.

4 Quality Management Organizing for TQM Guiding principles direct the journey to a vision by defining attitudes & policies for all employees. Reinforced through conscious and sub conscious behaviour through at all levels of organization.

5 Quality Management Training TQM Roles- Work force. Develop ownership of quality process. Empowerment. Training, recognition and better communication.

6 Quality Management Training TQM Roles- Senior Managers. Organization focuses on needs of customer. Promote mission, vision and value of the organization. Using quality tools for problem solving

7 Quality Management Training TQM Roles- middle Managements. Empowerment Creating a common vision of excellence Playing the organizational game. Implementing a continuous improvement process. Developing and retaining peak performers.

8 Quality Management TQM in Service Organizations Selecting the theme. Analysis of the Problem Generating Ideas Testing the Idea Implementing the Ideas Check the Result Standardize Control/Document the Improvement Story Future Actions

9 Quality Management Implementing TQM Elements to be implemented. A customer focused vision. Concept of voice of customer. Way of learning from outstanding companies. Expression for caring for employees. Removing barriers to achieve quality. Measurement plan.


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