Presentation on theme: "Quality Management Strategic Quality Planning Organizing for TQM"— Presentation transcript:
1Quality Management Strategic Quality Planning Organizing for TQM Training for TQMTQM in service OrganisationImplementing TQM
2Quality Management Strategic Quality Planning Members of the organization envision its future.Develops the necessary procedures and operation to carry out the vision.An effective strategy allows a business to create a sustainable competitive advantage.
3Quality Management Organizing for TQM Organization leaders must explore and agree upon the vision, mission and guiding principles of the organization.Mission of a firm defines its reason for existence.Vision describes where the organization is headed and what it intends to be.
4Quality Management Organizing for TQM Guiding principles direct the journey to a vision by defining attitudes & policies for all employees.Reinforced through conscious and sub conscious behaviour through at all levels of organization.
5Quality Management Training TQM Roles- Work force.Develop ownership of quality process.Empowerment.Training, recognition and better communication.
6Quality Management Training TQM Roles- Senior Managers.Organization focuses on needs of customer.Promote mission, vision and value of the organization.Using quality tools for problem solving
7Quality Management Training TQM Roles- middle Managements.EmpowermentCreating a common vision of excellencePlaying the organizational game.Implementing a continuous improvement process.Developing and retaining peak performers.
8Quality Management TQM in Service Organizations Selecting the theme.Analysis of the ProblemGenerating IdeasTesting the IdeaImplementing the IdeasCheck the ResultStandardize Control/Document the Improvement StoryFuture Actions
9Quality Management Implementing TQM Elements to be implemented.A customer focused vision.Concept of voice of customer.Way of learning from outstanding companies.Expression for caring for employees.Removing barriers to achieve quality.Measurement plan.