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Civil Resilience – Corporate Social Responsibility

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Presentation on theme: "Civil Resilience – Corporate Social Responsibility"— Presentation transcript:

1 Civil Resilience – Corporate Social Responsibility
RESTRICTED Civil Resilience – Corporate Social Responsibility David Donegan BT Group RESTRICTED


3 Links between civil and corporate?

4 What we support … Instant messenger WEB PDA ID TV & VTC IP Phone
Blackberry® Mobile Telephone & Conferencing Remote users servers

5 BT Resilience - underpinning that strategy
RESTRICTED BT Resilience - underpinning that strategy BT STRATEGY Managing Risk Effectively Providing an Emergency Response in support of others Maintain And Grow Revenue – supporting general product development, sales and implementation; providing ongoing security & resilience support to existing customers; and through specific development, sales and implementation of security and resilience products, leveraging internal expertise & ROI. Minimise Cost / Rate Incurred - ensuring internal security & resilience provides value for money and a return on investment; utilising resources effectively across the company; minimising loss through effective risk mitigation and recovery; ensuring security & resilience is adequately accounted for in outsourcing, supply chain, acquisitions, product development and contracts. Manage Risk Effectively – by taking responsibility for and managing known potential risks (within defined parameters), horizon scanning for unknown or emerging risks, and effectively managing actual risks which arise. Providing assurance to the board that BT is a secure & resilient organisation, through assessment, mitigation, preparedness, response, recovery, post event analysis, and audit, supported by research, best practice, policy and continual development in an international context. Protect and Develop the BT Brand & Reputation – by enhancing BT’s reputation as a dependable, secure & resilient company. Building on this, developing and promoting a strong, credible and ethical security and resilience sales portfolio and practice. Promoting BT as an industry leading exemplar and protecting BT’s reputation through effective incident management and recovery. Promote Corporate Responsibility – discharge our responsibility to society, by maintaining essential services, safeguarding critical national infrastructure, supporting volunteers, (TA, Specials, VAS), assisting abroad in response to disaster (Tsunami, Pakistan), supporting society to become more secure & resilient (Business, Cat 1 & 2’s), assisting authorities in protecting society from crime & terrorism, driving thought leadership in ICT resilience within Government, Industry & Society; and innovating to support a more secure & resilient society through the use of new ICT solutions. Optimise Benefits from Regulation – ensuring that related compliance obligations are met to a complete, high quality and auditable standard in a cost effective manner; promoting and leading accreditation to standards, all of which will yield a commercial or other benefits to BT. Provide an Emergency Response – supporting the response to civil contingencies, providing special ICT services to Cat 1 & 2 responders, implementing government and police contingency plans, and assisting critical organisations with disaster recovery & support. Maintaining and Growing Revenue Minimising Loss, Reducing Costs Maintaining & Enhancing BTs Brand & Reputation Maximising the benefits from compliance and Regulation Promoting Corporate Social Responsibility RESTRICTED


7 BT Gold BT Responders RESTRICTED
Our new command structure is the last line of defence, and is modelled on the responder structure of BRONZE SILVER and GOLD, with the BT Gold Coordination Group as the highest level of command in BT. Whilst its focus in on managing an incident, there are elements of this structure that focus on Horizon and threat assessment. The links with the responders at all levels is through the BT Gold Civil Resilience senior manager. I the response mode he will have access to the responders via BT Regional and Local Liaison managers…………….. RESTRICTED

8 Programme – External Focus
BT Resilience Programme – External Focus Emergency Service / Emergency Planning – ‘The Give’ Rapid Provisioning & GES Work Implementing HMG / Police Schemes (GTPS) Mutual Aid (C&W / AT&T SLA + Good Will & Receive in Return) Civil Support (Generators…Education) CNI Support Advice on their vulnerabilities / CP / BCP Plan / Respond using HMG / CNI Influence Assist in protection of CNI (MOD, VSS, EKP) DR / BC / Support Educate about ICT Issues (21CN… Vendors… BRENT…)

9 BT Resilience Programme
Impact Management - BT Needs Support – ‘The Take’ Information Physical Access Escorts / Transport Emergency Powers (Requisitioning / Land…) Protection Rescue Support Priority Access Mutual Aid, Communications, Welfare, Inclusion in Plans & Having Plans (For Telco Incidents) Training, Awareness, Exercising Integrated C&C (USC, NEAT, RCCC) 1 of 200!

10 BT Resilience Programme Compliance with Obligations – ‘The Must’
Civil Contingencies Act Co-operate Info Sharing Attendance Risk Registers Education! Communications Act S94 – National Directives Section 3 & 5 USO SOME BT SPECIFIC

11 BT Resilience Programme Broader Benefits – ‘The Rub’
Relationships, Understanding, Opportunities (Civil, Govt, & Industry) Revenue – EGTPS, ECN2, & wider – Wireless Networks… Reputation & Brand (Education & Expectation Management) CSR Opportunities (Leadership, Sponsorship…) Minimise Burden (53+9 with Sub-Committees)

12 Managing potential impact on BT
The Impact on Shareholder Value Cumulative Abnormal Returns (%) i.e., change in market cap adjusted for market movement Source: “The Impact of Catastrophes on Shareholder Value,” Rory F. Knight & Deborah J. Pretty, Templeton College, University of Oxford, p. 3. Trading Days After the Event Effective Crisis Response Ineffective Crisis Responses After initial reflex (10 days), market begins to assess company’s response.

13 Managing potential impact on BT
People Property Providers Platforms Products Networks Systems Data Brand, Reputation & Revenue CUSTOMERS CRITICAL (INTER)NATIONAL INFRASTRUCTURE

14 Supporting disaster recovery of others

15 Supporting disaster recovery of others
Re-route traffic Provision of system / data back up Call centres Messaging

16 Provide support to the response

17 Provide support to the response

18 Provide support to the response
Information & Traffic Management Casualty Bureau – Directory Enquiries, Link-Line, Network management Disasters Emergency Committee Call capacity controls / gapping Emergency Provisioning Additional lines / equipment Priority restoration Support to CNI Implement Special Schemes Govt Tele Preference Scheme (GTPS) & Code Words, Kidnap / Hostage Stanstead & Channel Tunnel./… RAF Nuclear Crash Mutual Aid Generators CSR Missions Appeals / Funds

19 Assist with the investigation

20 Assist the authorities
National Security Operations Forensic Support Internal Security Operations

13.5 m x 2.5m Step frame semi trailer based at Coventry ROMES site


23 ROMES (Rationalisation Of Mobile Exchanges Site)

24 BT RED (Restoration Equipment Deployment)


26 Recent experience

27 Recent experience

28 Recent experience

29 Thank you RESTRICTED RESTRICTED Offices worldwide
Telecommunications services described are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc's respective standard conditions of contract. Nothing in this publication forms any part of any contract. © British Telecommunications plc 2006 RESTRICTED

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