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Business Continuity Management Marsh Risk Consulting Doede DeWaij BCM Practice Leader New Realities in Handling a Crisis.

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Presentation on theme: "Business Continuity Management Marsh Risk Consulting Doede DeWaij BCM Practice Leader New Realities in Handling a Crisis."— Presentation transcript:

1 Business Continuity Management Marsh Risk Consulting Doede DeWaij BCM Practice Leader New Realities in Handling a Crisis

2 Why Marsh & McLennan Strategic Risks Operational Risks Hazard Risks Financial Risks MMC Global BCM Practice: 80 consultants 30 countries Benchmark experience Consistent BCM Consulting process and deliverable

3 Safeguard stakeholders investments and company’s assets Corporate Governance issues- transparency –The nature of activities –Strategy –Financial policy –Social participation and responsibility –Organisational structure Company objectives –Global leadership –Satisfied customers –Stable profit levels –Return on shareholders investments –Satisfied employees –Profitable partnerships Source: Philips.com; Shell.com; Unilever.com, Akzo.com & DSM.com

4 Source: Knight / Pretty high profile catastrophes impact on shareholder value (CAR = Cumulative Abnormal Returns) CAR % Companies with positive approach to business continuity Other companies Time 250 days | Recovers Nonrecovers | Event occurs Management skills and response Stakeholder Communication Insurance alone is inadequate Plans need to be implemented Impact To Your Shareholder Value

5 Risk Management structure

6 BCM structure

7 How to handle a crisis? Risk = Operational and/ or Hazard risks Emergency Response Recovery Focused on controlling and fixing the exposure involved in the accident + Crisis management Focused on the strategic and operational issues and implications.

8 . To be prepared in case of a major incident or disaster:  Organisational structure  Incident response  Issues & implications Issues & implications  Client perspective  Shareholder perspective  Employee perspective  Liability issues  Social responsibilities  Reputation  Contractual obligations  Market position  Media  etc. BCM Objective

9 Integrated plan development Company results Financial performance indicators Objectives Internal processes Operational processes Partnerships People management External processes Client satisfaction Impact on society Knowledge - Management Leadership Strategy & policy Competition Liability claims Customer demand shortfall Fire Logistic / production interruption Loss of knowledge Loss of reputation / Image Changing legislation Interruption of services Pricing policy Organisational structure Loss of management info. systems Company structure Potential threats Formulate a worst case scenario

10 Integrated plan development

11 To create a compact and orderly action-oriented response and recovery plan which will assist senior management to minimize the impact of a catastrophic event and support them during the recovery stage. BCM delivery

12 Emergency Response Plan Crisis Management / Communication Plan Business Recovery Plan Activity Time objective Sample Roadmap BCM plan

13 Benefits to your organisation Being prepared Improving the risk awareness within your organisation The final plan will be a practical and workable management tool showing your stakeholders that risks are understood and managed. Protecting the enterprise value of your company looking at the total value supply chain.

14 Experience Engineering/ construction Manufacturing Mining Telecommunications / Media/ IT Utilities Transportation/ Logistic centers Food industry Financial institutes Public sector Medical

15 Business Continuity Management Marsh Risk Consulting Doede DeWaij BCM Practice Leader For more information: Andes Lam (Asia) (85-22) William Pollock (Australia) (61-39) Doede DeWaij (Cont. Europe) (31-10) Chris Rigby-Smith (UK) (44-173) Glenn Buser (US) (1-212) Questions / Remarks ? Local contact: Marsh s.r.l. #46-48 Alexandru Constantinescu Str. Sector 1, Bucharest T: , F: E: W:


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