1. BUSINESS OPERATIONS Business Management

2. Today’s Objectives 1. We will identify workplace safety & security measures. 2. We will analyze components included in policies & procedures manuals. 3. We will interpret staff interrelationships illustrated in a variety of organizational charts.

3. Today’s Objectives 4. We will organize work teams. 5. We will apply time management concepts in scheduling and competing tasks. 6. We will investigate the impact of implementing quality control measures.

4. …now what? How do you know if you are on track with your mission & vision statements and your company goals? You set your goals..

5. Action Plan  Once goals are set, you need an ______ ___.  An action plan describes how a ____ will be achieved – it is a plan of action!  Business activities should be ________ and _______ to achieve established action plans.  Responsibilities should be ________ to achieve established action plans.

6. You need action plans for…  ______ & _______  _______ & _________  Organizational ______ / work _____  ________ control  …among other things

7. Safety & Security

8. Workplace Safety & Security  Owners & managers must consider _____ standards and threats to _______.  Safety includes following _____ ____________.  OSHA stands for ___________ ___________________________.

9. Workplace Safety & Security  Safety and security are ensured by:  Providing _______ for employees – can be _________ or _________  Conducting regular _________ of equipment and work areas  Safety and security measures are put into place to protect:  Human resources (your employees)  Other assets such as property, equipment, etc.

10. Policies & Procedures

11. Policies and Procedures Manuals  Training employees usually includes learning the company’s policies and procedures.  __________ are guidelines used in making decisions regarding specific, recurring situations within an organization  _____________ are lists of steps to be followed for performing certain work in daily operations of the business.

12. Organizational Charts

13.  An ________ chart includes all employees, their working relationships, and occupational roles.  Depicts the structure of an organization  Includes direct lines of authority & responsibility

14. Types of Organizational Charts

15. ____ Organization  ___________ has complete control  Chain of command is ____ and ______  Most frequently used for ____ businesses where the owner has complete control and distinction between managers / employees is clear O WNER G ENERAL M ANAGER S HIFT L EADER E MPLOYEE

16. ____________ Organization  Combines ____ organization with _____ departments that support & advise  Multiple ______ of management  Line Positions are directly involved in ______ activities  Staff positions ________ support line functions

18. ______ Organization  Most ______ organizational structure  Employees may be in one manager’s group but working on a _____ for another _______ depending on their skills / expertise

20. Making Decisions for a Business  Rely on ____ ___________ to make decisions and provide __________ for the company  Common with ______ businesses  Several employees ___________ for making business _______ and _________ the business  Rely on a _______ environment at different levels in the business ___________________________

21. Organizing Work Teams

22.  Organizing employees to work in _______ toward a _____________ goal  ________teams may be formed to address a specific issue at any given time  Other teams produce specific __________ or ______ of a product.  __________ are teams that work as liaisons between the customer and the supplier

23. Quality Control

24.  Quality control is the process of __________ products to ensure that they meet the required _______ ____________.  Checking completed products for faults  Achieved through inspection  Quality inspectors _______ or _____ every product, samples from ____ batch, or individual samples at _____________.

25. Quality Control  The main objective of quality control is to ensure that the business is _________ the _________ it sets for itself.  ________ is not possible – there is always some ___________.  Quality control involves setting standards for how much variation is _____________.

26. Questions?