1. prepared by: Dr. fatma Baddar King Saud university college of nursing Nursing administration & education Dep. mission, vision, goals, objectives, values, philosophy of health care organizations King Saud university college of nursing Nursing administration & education Dep. mission, vision, goals, objectives, values, philosophy of health care organizations

2. OBJECTIVES: After the Conference,the student will be able to: Understand and explain vision, mission, goals, philosophy, objective, values Understand and explain vision, mission, goals, philosophy, objective, values Explain the relationship between of vision, mission, goals and objective, philosophy of Health care organization Explain the relationship between of vision, mission, goals and objective, philosophy of Health care organization Develop examples of vision, mission, goals,philosophy,and objectives of Health care organization Develop examples of vision, mission, goals,philosophy,and objectives of Health care organization

3. OBJECTIVES State types of health care organizational policies State types of health care organizational policies Define rules, regulations, standards and criteria, give examples for each one Define rules, regulations, standards and criteria, give examples for each one

4. OUTLINE: Introduction Introduction Mission Mission Vision Vision Goal Goal Objectives Objectives Values Values Philosophy Philosophy

5. Introduction Strategic planning involves projecting the organization ’ s goals & activities in to the future, usually 2 to 5 years ahead. Strategic planning involves projecting the organization ’ s goals & activities in to the future, usually 2 to 5 years ahead. Based on the mission, vision & values of organization, Strategic planning guides the direction the organization is to take. Based on the mission, vision & values of organization, Strategic planning guides the direction the organization is to take.

6. The mission of an organization is a broad, general statement of the organization's reason for existence. Developing the mission is the necessary first step to designing the a strategic plan. Developing the mission is the necessary first step to designing the a strategic plan.

7. Contains: Purpose statement Purpose statement Is brief and accurate Is brief and accurate guides decision making guides decision making for the organization. for the organization.

8. Samples mission statement " Our mission is to improve the health of the people and communities we serve, ” " Our mission is to improve the health of the people and communities we serve, ” Our mission is to provide health services to society. Our mission is to provide health services to society. Through distinguished quality education and scientific research, the college of Nursing prepares students to be competent in their professions, health organizations, and communities Through distinguished quality education and scientific research, the college of Nursing prepares students to be competent in their professions, health organizations, and communities

9. Statement describes the goal to which the organization aspires, the vision statement is designed to motivate employees to achieve a desired organizational purpose Statement describes the goal to which the organization aspires, the vision statement is designed to motivate employees to achieve a desired organizational purpose

10. Is brief Idealistic and imaginative Idealistic and imaginative Writing: Writing: Ask yourself where you want to go and what you want to become. Ask yourself where you want to go and what you want to become.

11. Sample vision statement An example of a vision statement for a health care system “ Our vision is to be regional integrated healthcare delivery system, providing premier healthcare services,professional and community education, and healthcare research,“ “ Our vision is to be regional integrated healthcare delivery system, providing premier healthcare services,professional and community education, and healthcare research,“ To be a center of excellence, nationally, regionally and internationally, in nursing education, research, and community services To be a center of excellence, nationally, regionally and internationally, in nursing education, research, and community services

12. Goal : Is a general statement for giving direction for what the organization seeks to accomplish (desired outcome). They follow the mission and vision of the organization.

13. Writing: Writing: – Ask yourself what you need to do in order to achieve your mission and vision – Think about what you need to accomplish in order to get where you want to be

14. Sample goal statement The goal every patient will be satisfied with his or her care every patient will be satisfied with his or her care

15. Objective: Is a specific measurable action indicating what is to be done by an individual employee. Look at each goal and list the action steps that must occur in order to achieve the goal The objectives may be general (nursing service department) or specific (for each nursing unit), and may be long-term or short-term objectives.

16. Individual action steps Individual action steps Address specific goals Address specific goals Usually multiple objectives are written for each goal Usually multiple objectives are written for each goal

17. Characteristics of the objective statement: Specific. Specific. Operational. Operational. Flexible. Flexible. Measurable. Measurable. Realistic. Realistic. Observable. Observable. Usually multiple objectives are written for each goal

18. Examples of nursing service goals and objectives Goal: to utilize the nursing process in the management of patient care. Goal: to utilize the nursing process in the management of patient care. Objectives: Objectives: 1. To assess patient’s condition physically, socially and psychologically. 2. To identify patient’s needs and problems. 3. To plan appropriate nursing care to meet patient’s needs. 4. To implement plan of care. 5. To evaluate nursing care.

19. Values are the beliefs or attitudes one has about people,ideas,objects or actions that form a basis for behavior. Values are the beliefs or attitudes one has about people,ideas,objects or actions that form a basis for behavior.

20. The guiding values for general hospital are as follows : Quality جودة Quality جودة Compassion شفقة Compassion شفقة Fairness الانصاف Fairness الانصاف Integrity السلامة Integrity السلامة Innovation الابتكار Innovation الابتكار Fiscal responsibility المسئولية المالية Fiscal responsibility المسئولية المالية

22. Policy Is a general statement that has been formalized by administrative authority to guide actions in accomplishing the objectives of the organization. Is a general statement that has been formalized by administrative authority to guide actions in accomplishing the objectives of the organization. Purposes of policies: 1. Provide information for decision-making. 2. Aid in solving recurrent problems. 3. Create standard-operating procedures among organizational units. 4. Promote efficiency, safety and consistency in accomplishing tasks, i.e. policy manual. 5. Guide in performance evaluation. Types of policies: 1. Personnel policies. 2. Departmental policies (regulations). 3. Financial policies.

23. Personnel policies: Are concerned with all the hospital personnel and include: Personnel employment policies Personnel employment policies e.g. hiring new employees, promotion of the present employees. Termination of present employees and retirement. Arrangement of work e.g. hours of work. vacations, holidays, sick leaves and absence and working conditions. Arrangement of work e.g. hours of work. vacations, holidays, sick leaves and absence and working conditions.

24. Cont. Personnel policies Employees services e.g. health care programs, social and recreational activities, safety programs, health insurance, pension, housing and Reward and compensation policy. Employees services e.g. health care programs, social and recreational activities, safety programs, health insurance, pension, housing and Reward and compensation policy. Training policy: e.g. purpose of training, type of training needed, time and place for conduction training, scope of training program, and administration and scheduling of the training program. Training policy: e.g. purpose of training, type of training needed, time and place for conduction training, scope of training program, and administration and scheduling of the training program. These policies are presented in a policy handbook for employees.

25. Advantages of personnel policies Advantages of personnel policies: Useful in the orientation of the employees. Useful in the orientation of the employees. Save time for the employees as well as administrators. Save time for the employees as well as administrators. Provide employees with information that help them to give good service and to remain with the organization. Provide employees with information that help them to give good service and to remain with the organization. Give employees a sense of security and individual worth. Give employees a sense of security and individual worth. Give employees pride in and loyalty to the organization. Give employees pride in and loyalty to the organization.

26. Departmental policies (regulations) Are specific policies that are applied only to a specific department or individual positions, e.g. nursing service policies manual. Are specific policies that are applied only to a specific department or individual positions, e.g. nursing service policies manual. Policies manual for Nursing service department: Policies manual for Nursing service department: This manual can be developed for overall departmental policies, procedures and information related to nursing administration and professional components of nursing care.

27. Policies manual for Nursing service department It includes: Description of the structure, function and organization of the nursing department. Description of the structure, function and organization of the nursing department. Identification of current departmental administrative and clinical nursing practice, policies and procedures that are applicable to nursing department. Identification of current departmental administrative and clinical nursing practice, policies and procedures that are applicable to nursing department. Duty hours and its rotation. Duty hours and its rotation. Reporting on and off duty. Reporting on and off duty. Type of uniforms. Type of uniforms. Staff education. Staff education. Identification of current hospital and medical staff policies and procedures related specifically to nursing. Identification of current hospital and medical staff policies and procedures related specifically to nursing. N.B. Nursing service department policies manual is derived mainly from the hospital policy manual.

28. Financial policies Are concerned with all the hospital finance (money), and include: Are concerned with all the hospital finance (money), and include: Sources of capital budget. Sources of capital budget. Uses of capital budget. Uses of capital budget. Protection of capital budget. Protection of capital budget. Distribution of earnings Distribution of earnings

29. policies could be developed and communicated orally to all hospital employees? or it must be developed in a written form?

30. Advantages of written policy statement 1. Written policies can be more easily reviewed from time to time to meet changing conditions. 2. A written policy becomes available in the same form to all concerned. 3. They can be communicated and taught to new employees. 4. The process of writing down policies forces the managers concerned to think more clearly about policy.

31. Procedures Are series of steps in a chronological sequence of required action, they describe in detail the exact manner in which certain activities or actions must be accomplished, e.g. procedure would prescribe the manner of applying vocation to avoid interruption of work. It includes the following: Statement of objective. Statement of objective. Determination of who is going to perform the activity. Determination of who is going to perform the activity. Supplies and equipment required. Supplies and equipment required. Methods of communication. Methods of communication. Criteria for performance. Criteria for performance.Advantages: Written procedures promote efficiency, safety and consistency in accomplishing tasks.