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1 The ISO 9002 Quality Assurance Management System For SCHOOLS.

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Presentation on theme: "1 The ISO 9002 Quality Assurance Management System For SCHOOLS."— Presentation transcript:

1 1 The ISO 9002 Quality Assurance Management System For SCHOOLS

2 2 QUALITY EDUCATION: Customer Satisfaction Quality Service Whole Organization Involvement

3 3 ORGANIZATION WITH LOUSY MANAGEMENT Q Input Output Resources

4 4 Upgrading : Service Quality Product Quality Personnel Quality By...

5 5 A Proven Successful Quality Assurance System ISO 9000

6 6 ISO 9002 Certification

7 7 A BRIEF INTRODUCTION TO ISO 9000

8 8 QUALITY MANAGEMENT PRINCIPLES 1. Customer focus 2. Leadership 3. Involvement of people 4. Process approach 5. System approach to management 6. Continual improvement 7. Factual approach to decision making 8. Mutually beneficial supplier relationships

9 9 ISO 9000 is about QUALITY Quality is: defined by customer needs defined in terms of fitness for purpose achieved through continuous improvement managed through prevention not detection ‘getting it right at the first time’ measurable

10 10 ISO stands for I nternational O rganization for S tandardization

11 11 Self-manageable P-D-C-A Plan what you do Do what you planned & record what you did Check the results Act on the difference

12 12 ISO 9000 REQUIRES : PLAN, DO, CHECK & ACT with CONSISTENCY : CUSTOMER SATISFACTION MANAGEMENT SUPPORTS RESOURCES MANAGEMENT PROCESS MANAGEMENT RESULTS ANALYSIS CONTINUOUS IMPROVEMENT

13 13 THE CONTINUOUS IMPROVEMENT MECHANISM UNSATISFACTORY OUTCOME

14 14 THE CONTINUOUS IMPROVEMENT MECHANISM UNSATISFACTORY OUTCOME WORK IMPROVEMENT TEAM

15 15 THE CONTINUOUS IMPROVEMENT MECHANISM UNSATISFACTORY OUTCOME WORK IMPROVEMENT TEAM CAUSE INVESTIGATION

16 16 THE CONTINUOUS IMPROVEMENT MECHANISM UNSATISFACTORY OUTCOME WORK IMPROVEMENT TEAM CAUSE INVESTIGATION CORRECTIVE ACTION

17 17 THE CONTINUOUS IMPROVEMENT MECHANISM UNSATISFACTORY OUTCOME WORK IMPROVEMENT TEAM CAUSE INVESTIGATION CORRECTIVE ACTION PREVENTIVE ACTION

18 18 THE CONTINUOUS IMPROVEMENT MECHANISM UNSATISFACTORY OUTCOME WORK IMPROVEMENT TEAM CAUSE INVESTIGATION CORRECTIVE ACTION PREVENTIVE ACTION REVIEW

19 19 THE CONTINUOUS IMPROVEMENT MECHANISM UNSATISFACTORY OUTCOME WORK IMPROVEMENT TEAM CAUSE INVESTIGATION CORRECTIVE ACTION PREVENTIVE ACTION REVIEW

20 20 THE CONTINUOUS IMPROVEMENT MECHANISM UNSATISFACTORY OUTCOME WORK IMPROVEMENT TEAM CAUSE INVESTIGATION CORRECTIVE ACTION PREVENTIVE ACTION REVIEW

21 21 THE CONTINUOUS IMPROVEMENT MECHANISM UNSATISFACTORY OUTCOME WORK IMPROVEMENT TEAM CAUSE INVESTIGATION CORRECTIVE ACTION PREVENTIVE ACTION REVIEW 21

22 22 Quality Plan Quality Manual Q Procedures Working Instruction Reference Document

23 23 ISO 9000 - 20 Elements 4.1 Management Responsibility 4.2 Quality System 4.3 Contract Review 4.4 Design Control 4.5 Document & Data Control 4.6 Purchasing

24 24 ISO 9000 - 20 Elements 4.7 Control of Customer Supplied Product 4.8 Product Identification and Traceability 4.9 Process Control 4.10 Inspection and Test Status 4.11 Control of Inspection, Measuring and Test Equipment.

25 25 ISO 9000 - 20 Elements 4.12 Inspection and Test Status 4.13 Control of Nonconforming Product 4.14 Corrective & Preventive Action 4.15 Handling, Storage, Packaging, Preservation and Delivery 4.16 Control of Quality Records 4.17 Quality Audits

26 26 ISO 9000 - 20 Elements 4.18 Training 4.19 Servicing 4.20 Statistical Techniques 26

27 27 Stages Setting up Steering Committee Design of Management System Training all Staff Setting up documentation system Implementation Monitoring & Evaluation 27

28 28 Stages Internal Audit & Pre-assessment audit Certification Audit Registration Maintenance of the system Internal Q Audit Surveillance Visit 28

29 29 Self-manageable Plan what you do Do what you planned Record what you did Check the results Act on the difference

30 30 Standardized Clearly listed requirements / guidelines World-wide acceptance

31 31 Systematic Inter-relationship of elements Comprehensive Team work

32 32 Customer-oriented Needs defined by customer Stress on customer satisfaction Enhancement of quality culture

33 33 Objectively assessed Internal audit (Self-assessment) Audit by 3rd party The management system governs

34 34 Clearly Documented Data and record control Document process

35 35 Human resources planning and control in ISO 9001 QMS

36 36 5.1 Management commitment Top management shall provide evidence of its commitment to the development and improvement of the quality management system by: d) Ensuring the availability of necessary resources

37 37 5.5.2 Responsibility and authority Functions and their interrelations within the organization, including responsibilities and authorities, shall be defined and communicated in order to facilitate effective quality management.

38 38 5.5.4 Internal communication The organization shall ensure communication between its various levels and functions regarding the processes of the quality management system and their effectiveness.

39 39 6.1 Provision of resources The organization shall determine and provide, in a timely manner, the resources needed a) To implement and improve the processes of the quality management system, and b) To address customer satisfaction.

40 40 6.2.1 Assignment of personnel Personnel who are assigned responsibilities defined in the quality management system shall be competent on the basis of applicable education, training, skills and experience.

41 41 6.2.2 Training, awareness and competency The organization shall: a) Identify competency needs for personnel performing activities affecting quality; b) Provide training to satisfy these needs; c) Evaluate the effectiveness of the training provided;

42 42 6.2.2 Training, awareness and competency d) Ensure that its employees are aware of he relevance and importance of their activities and how they contribute to the achievement of the quality objective; e) Maintain appropriate records of education, experience, training and qualifications.

43 43 7.4.1 Purchasing control The organization shall control its purchasing processes to ensure purchased product conforms to requirements. The type and extent of control shall be dependent upon the effect of subsequent realization processes and their output.

44 44 7.4.1 Purchasing control The organization shall evaluate and select suppliers based on their ability to supply product in accordance with the organization’s requirements. Criteria for selection on periodic evaluation shall be defined. The result of evaluations and follow-up actions shall be recorded

45 45 7.4.2 Purchasing information Purchasing documents shall contain information describing the product to be purchased, including where appropriate: - personnel

46 46 THANKS!

47 47 Any Questions ? Any Questions ? ? ? ? ? ?

48 48 THE END

49 49 Thank you very much for your patience !! : )


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