1. Seagate Technology Automating User Accounts
Doug Bowman, Director HRIT
May 2005
OAUG HRMS Panel Discussion

2. Seagate: Disc Drive Category Leader
Seagate is the world’s leading provider of hard disc drives
Q3 FY2005*: 24.9M drives shipped; revenue of $1.97B
Ownership and vertical integration of critical technologies: heads, media, motors, and printed circuit boards
Workforce of approximately 45,000 worldwide
Major operations and sales offices in 15 countries
* For fiscal quarter ended December 31, 2004.
Seagate Technology Automating User Accounts in HRMS
May 2005 by Doug Bowman

3. Seagate’s Global Presence
Fremont,
Milpitas, San Jose,
Scotts Valley, CA
Oklahoma City, OK
Ang Mo Kio, Science Park & Woodlands, Singapore
Bangkok & Korat, Thailand
Minneapolis, MN
Penang & Senai, Malaysia
Wuxi, China
Longmont, CO
Springtown & Limavady,
N. Ireland
Pittsburgh, PA
Paris, France
Drives and Components
Regional HQ’s and Sales
Tokyo, Japan
Shanghai, China
Seagate Technology Automating User Accounts in HRMS
May 2005 by Doug Bowman

4. Employment Locations – Seagate About 45,000 Employees/Workers
Seagate Employment
October 2003
Thailand
Singapore
China
Malaysia
U.S.
Sales Offices
Seagate Technology Automating User Accounts in HRMS
May 2005 by Doug Bowman

5. Production Servers Located in Singapore Data Center
Seagate Global HRMS
Single Business Group
19 Countries
Salary
Focal
Performance
Ratings
HRMS
11.5.9
ERP
Non-HR
11.5.9
Cost Centers,
Exchange Rates In
Employee Data Out
Self-Service
External
Payroll/US Ben
Seagate
Systems
Production Servers Located in Singapore Data Center
Seagate Technology Automating User Accounts in HRMS
May 2005 by Doug Bowman

6. HRMS Scope Oracle HRMS Supports core HR data for all workers
HRMS live in 2001 at , Currently at
Upgrade to and Single Sign-on in progress
Single Business Group
About 400 HR/IT active user accounts
Approx 20,000 self-service active user accounts
Expect most workers to have account within 1 year
or kiosk access required for HRMS account
Global ID issued to all workers, controlled by HRMS
Seagate Technology Automating User Accounts in HRMS
May 2005 by Doug Bowman

7. Automating Account Setup
User Accounts Initial Setup
Data Hub
Lotus
Notes
Termination
Reports
HRMS
Corp
Approval
Workflow
IT Operations
Add New
Self-Service
Users
Individual
Request
Seagate Technology Automating User Accounts in HRMS
May 2005 by Doug Bowman

8. HRMS Access Configuration
One responsibility per country to connect worker with legislation due to single business group
Separate responsibilities for
HR using salary data
HR by major geographies
Read-only (business partners)
Special training (ADI, Transfer, etc.)
Help Desk, Compensation, Security
System configuration, administration
Over 50 active responsibilities to govern HRMS
About 20 “Roles” which use various combinations
Seagate Technology Automating User Accounts in HRMS
May 2005 by Doug Bowman

9. HRMS Script using API:
Uses HRMS Data for active status and employee/manager
Fax field from user record (not extensible) used for “role”
Inactive user accounts hold responsibilities for a template, “role”, which is matched to the user fax field
Manual update of fax field (plans to automate this as well)
Daily Concurrent Job performs the following:
Updates user responsibilities to template values.
Updates users due to fax field value or template change
Creates/modifies new users, ends terminated users
Links the user to the related person/assignment record
Maintains manager/employee role for non HR/IT users
Seagate Technology Automating User Accounts in HRMS
May 2005 by Doug Bowman

10. Issues and Considerations
Multiple Business Groups would simplify greatly
New versions of Oracle are addressing these issues
Configuration of taskflows (screens) has overhead for salary and non-salary access
Critical to have common ID in place for both user account and within the HRMS module person/assignment record.
Daily job ignores records with no link to allow exceptions
Extensive testing and close coordination is important
Document this type of program in detail for SOX
Errors in user account have been eliminated once a few bugs in program were resolved and date range adjusted.
Allows easy audit of the non-linked user accounts
Seagate Technology Automating User Accounts in HRMS
May 2005 by Doug Bowman

11. Automating Account Setup
User Accounts Final Setup
Data Hub
Corp
Approval
Workflow
HRMS
IT Operations
“Role”
Update Only
Maintenance
For All Users
Individual
Request
Seagate Technology Automating User Accounts in HRMS
May 2005 by Doug Bowman

12. END Automating User Accounts
Doug Bowman, Director HRIT
May 2005
OAUG HRMS Panel Discussion