1. Nonverbal Communication
Accounts for 75-90% of all communication

2. What is nonverbal communication?
Body Language
Facial Expressions
Tone of Voice
Space

3. Body Language
Body Language – the way we use our bodies to send messages.
Humans produce up to 700,000 different signs.
While practiced everywhere, body language is not a universal language.

4. Learning to Read Body Language
Positive Body Language:
Relaxed posture
Arms relaxed
Good eye contact
Nod agreement
Smile at humor
Lean closer
Use gestures
Negative Body Language:
Body tension
Arms folded
Speaking hand to mouth
Fidgeting
Yawning

5. Facial Expressions
Facial expressions: carry the greatest impact in convincing someone of something
Face is capable of 250,000 expressions
Six emotions are the foundation for most facial expressions:
Surprise, Fear, Anger, Disgust, Happiness, and Sadness

6. Tone of Voice
Tone of voice offers a valuable clue to a speaker’s feelings
The rate of speech also tells us about a speaker’s feelings
Faster rate: excited, nervous, anxious speakers or those trying to persuade
Slower rate: depressed, disgusted, tired speakers

7. Space Personal space varies greatly among cultures.
Four levels of personal space:
Intimate: under 18 inches
Personal: 1 ½ to 4 feet
Social: 4 to 12 feet
Public: over 12 feet

8. How to Tell When Someone is Lying
Decreased hand activity: people sense their hands will give them away, so they suppress them.
Increased face touching: generally increases during stressful situations.
Increased body shifting: people squirm with their urge to escape.

9. Nonverbal Messages in Conversation
Starting a Conversation: before two people can talk, both must signal they are paying attention.
Helping a Conversation Continue: you must send positive feedback to keep the flow moving, i.e. eye contact and head nods.

10. Nonverbal Messages in Conversation
Taking Turns: listen for pauses.
Ending a Conversation: never end too abruptly. Use nonverbal gestures, i.e. less frequent eye contact, moving spatially apart, as well as, verbal cues to end the conversation.

11. Multicultural Messages
Body language is not a universal language
Humans can produce 5,000 different gestures, but certain gestures mean different things in different areas of the world