Presentation on theme: "Nonverbal Communication"— Presentation transcript:
1 Nonverbal Communication Accounts for 75-90% of all communication
2 What is nonverbal communication? Body LanguageFacial ExpressionsTone of VoiceSpace
3 Body LanguageBody Language – the way we use our bodies to send messages.Humans produce up to 700,000 different signs.While practiced everywhere, body language is not a universal language.
4 Learning to Read Body Language Positive Body Language:Relaxed postureArms relaxedGood eye contactNod agreementSmile at humorLean closerUse gesturesNegative Body Language:Body tensionArms foldedSpeaking hand to mouthFidgetingYawning
5 Facial ExpressionsFacial expressions: carry the greatest impact in convincing someone of somethingFace is capable of 250,000 expressionsSix emotions are the foundation for most facial expressions:Surprise, Fear, Anger, Disgust, Happiness, and Sadness
6 Tone of VoiceTone of voice offers a valuable clue to a speaker’s feelingsThe rate of speech also tells us about a speaker’s feelingsFaster rate: excited, nervous, anxious speakers or those trying to persuadeSlower rate: depressed, disgusted, tired speakers
7 Space Personal space varies greatly among cultures. Four levels of personal space:Intimate: under 18 inchesPersonal: 1 ½ to 4 feetSocial: 4 to 12 feetPublic: over 12 feet
8 How to Tell When Someone is Lying Decreased hand activity: people sense their hands will give them away, so they suppress them.Increased face touching: generally increases during stressful situations.Increased body shifting: people squirm with their urge to escape.
9 Nonverbal Messages in Conversation Starting a Conversation: before two people can talk, both must signal they are paying attention.Helping a Conversation Continue: you must send positive feedback to keep the flow moving, i.e. eye contact and head nods.
10 Nonverbal Messages in Conversation Taking Turns: listen for pauses.Ending a Conversation: never end too abruptly. Use nonverbal gestures, i.e. less frequent eye contact, moving spatially apart, as well as, verbal cues to end the conversation.
11 Multicultural Messages Body language is not a universal languageHumans can produce 5,000 different gestures, but certain gestures mean different things in different areas of the world