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Non-verbal communication

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Presentation on theme: "Non-verbal communication"— Presentation transcript:

1 Non-verbal communication
Frida Gardberg

2 Non-verbal communication
Introduction to non-verbal communication Comparing verbal and non-verbal communication The universal use of non-verbal communication Non-verbal codes

3 Introduction to non-verbal communication
in communication with others only 30 % of the communication is verbal, 70 % is non-verbal non-verbal communication involves gestures, facial expressions, eye contact … our non-verbal behaviour is mostly subconscious

4 Comparing verbal and non-verbal communication
both are symbolic, communicate meaning and are patterned all societies have different non-verbal languages the non-verbal communication is more than just body language; the use of time and personal space, our voice etc.

5 Comparing verbal and non-verbal communication
non-verbal communication is learnt through relations with others non-verbal behaviours can reinforce, substitute for or contradict verbal behaviour we often trust our non-verbal behaviour to reveal our true feelings

6 The universal use of non-verbal communication
there is some universality in non-verbal communication, especially in facial expressions six basic emotions are communicated by facial expressions in much the same way in most societies: happiness, sadness, disgust, fear, anger and surprise but what causes the non-verbal behaviours can vary there are also variations in the rules for non-verbal behaviour

7 Non-verbal codes PROXEMICS
how people use personal space; to keep someone at the right distance contact cultures and non-contact cultures KINESIC BEHAVIOUR body posture, hand gestures, facial expressions and eye contact CHRONEMICS the use of time M-time (Monochronic) and P-time (Polychronic)

8 Non-verbal codes SILENCE the use of silence in conversations HAPTICS
the use of touching high-touch cultures and low-touch cultures VOCAL CUES rate, pitch, loudness, articulation, tone, accent, pronunciation etc. ARTEFACTS things, objects, decorations etc.

9 Conclusion misunderstandings can be avoided if we are aware of and understand our cultural differences non-verbal communication changes also constantly

10 And always remember: the more we know of other cultures, the greater the possibility is of a successful communication!

11 Thank you for listening!

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