2 Non-verbal communication Introduction to non-verbal communicationComparing verbal and non-verbal communicationThe universal use of non-verbal communicationNon-verbal codes
3 Introduction to non-verbal communication in communication with others only 30 % of the communication is verbal, 70 % is non-verbalnon-verbal communication involves gestures, facial expressions, eye contact …our non-verbal behaviour is mostly subconscious
4 Comparing verbal and non-verbal communication both are symbolic, communicate meaning and are patternedall societies have different non-verbal languagesthe non-verbal communication is more than just body language; the use of time and personal space, our voice etc.
5 Comparing verbal and non-verbal communication non-verbal communication is learnt through relations with othersnon-verbal behaviours can reinforce, substitute for or contradict verbal behaviourwe often trust our non-verbal behaviour to reveal our true feelings
6 The universal use of non-verbal communication there is some universality in non-verbal communication, especially in facial expressionssix basic emotions are communicated by facial expressions in much the same way in most societies:happiness, sadness, disgust, fear, anger and surprisebut what causes the non-verbal behaviours can varythere are also variations in the rules for non-verbal behaviour
7 Non-verbal codes PROXEMICS how people use personal space; to keep someone at the right distancecontact cultures and non-contact culturesKINESIC BEHAVIOURbody posture, hand gestures, facial expressions and eye contactCHRONEMICSthe use of timeM-time (Monochronic) and P-time (Polychronic)
8 Non-verbal codes SILENCE the use of silence in conversations HAPTICS the use of touchinghigh-touch cultures and low-touch culturesVOCAL CUESrate, pitch, loudness, articulation, tone, accent, pronunciation etc.ARTEFACTSthings, objects, decorations etc.
9 Conclusionmisunderstandings can be avoided if we are aware of and understand our cultural differencesnon-verbal communication changes also constantly
10 And always remember:the more we know of other cultures, the greater the possibility is of a successful communication!