1. PRESENTER: Sarita Maybin Communication Expert, Professional Speaker and Author of book If You Can’t Say Something Nice, What DO You Say?

3. -John Maxwell, Leadership Expert and Author

4. Turn the following “half empty” phrases into “half full” ones:  “Nit picky”  “Pest”  “Impulsive”  “Hyperactive”  “Diva”

5. Sarita’s Informal Survey F.E.A.R. BOREDOM RESENTMENT

6.  “Planned Panic” - Margaret Wehrenberg, psychologist and author of 10 Best Ever Anxiety Management Techniques  W.I.I.F.M.

8.  Rule #1: Ask for More  Rule #2: See Rule #1

9. -Robert Levering, Co-Author, The 100 Best Companies to Work for in America

11. Option I: Non-response Option 2: Throw it back Option 3: Focus on the positive

12. Please drop off your business card to receive Sarita’s monthly email: What Do You Say Communique’ SARITA’S BOOK: “If You Can’t Say Something Nice, What Do You Say” Paperback book and Kindle Available at http://Amazon.com http://Amazon.com http://SaritaMaybin.com http://NegativitytoPossibility.com