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A Bias for Action* Tom Peters/10.16.2005 *Basic #1/In Search of Excellence.

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Tom Peters on … Transformational Change v06 December 2005.

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Presentation on theme: "A Bias for Action* Tom Peters/10.16.2005 *Basic #1/In Search of Excellence."— Presentation transcript:

1 A Bias for Action* Tom Peters/10.16.2005 *Basic #1/In Search of Excellence

2 We have a strategic plan. Its called doing things. Herb Kelleher

3 Frank Purdue ( You damn well better be right. ) Herb Kelleher (We have a strategic plan, its called doing things.) Roger Milliken (Action item/Milestone/Due date/Accountability/Consequences fanaticism) Bob Nardelli (Bulldog!) (7am!) Andy Pearson (the missing 95 percent/Op reviews/Deep dive) Bill Creech (Billboards/ fly bys/Squadron-spirit) Sam (Secret #1) Lee Scott (96-hour re-merchandising) (TP/CGA: Youre problem isnt that theyre bigger; its that theyre better. )

4 Sams Secret #1!

5 Michael Dell (NMNBS) Fred Smith (NMNBS)

6 Earl Weaver Jerry Rice Roger Enrico (Rule of 3) (Leadership development) Pat Carrigan (5 X 25 = 125 years) Dennis Littky (LBI) Dick Anderson (Build it!) vs Dan (Report ittangible/ palpable) (Can Do!) (WWIIworking stiffs) George Patton (A good plan executed right now tops a perfect plan executed next week.) Horatio Nelson! John Boyd! (O.O.D.A. Loops) (Disorientation! Fly into the ground.) Dennis Diflorio (Commerce Bank; 7-7-7)

7 The Nelson Bakers Dozen 1. SIMPLE-CLEAR SCHEME (PLAN) (NOT WILDLY IMAGINATIVE) (Patton: A good plan executed with vigor right now tops a perfect plan executed next week.) 2. Soaring/bold/clear/unequivocal/worthy/noble/inspiring Goal/mission/purpose/quest 3. Conversation: ENGAGEMENT OF ALL LEADERS 4. LEEWAY FOR LEADERS: Select the Best/Dip Deep/Initiative demanded/ Accountability swift/Micromanagement absent 5. Led by LOVE (Lambert), not AUTHORITY (IDENTIFY WITH SAILORS!) 6. INSTINCT/SEIZE THE MOMENT/IMPETUOSITY (Boyds OODA Loops: React more quickly than opponent, destroy his world view) 7. VIGOR! (Zander: leader as Dispenser of Enthusiasm) 8. Peerless Basic Skills/Mastery of Craft (Seamanship) 9. Workaholic! (Duty first, second, and third) 10. LEAD BY CONFIDENT & DETERMINED & CONTINUOUS & VISIBLE EXAMPLE (In Harms Way) (Gandhi: You must be the change you wish to see in the world/ Giuliani: Show up!) 11. Genius (Transform the world to conform to their ideas, Triumph over rules) (Gandhi, Lee-Singapore), not Greatness (Make the most of their world) 12. Luck! (Right time, right place; survivor) (Lucky Eagle vs Bold Eagle) 13. Others principal shortcoming: ADMIRALS MORE FRIGHTENED OF LOSING THAN ANXIOUS TO WIN Source: Andrew Lambert, Nelson: Britannias God of War

8 Maneuverists BOYD: The Fighter Pilot Who Changed the Art of War (Robert Coram)

9 He who has the quickest O.O.D.A. Loops* wins! *Observe. Orient. Decide. Act. / Col. John Boyd

10 OODA Loop/Boyd Cycle Unraveling the competition/ Quick Transients/ Quick Tempo (NOT JUST SPEED!)/ Agility/ So quick it is disconcerting (adversary over-reacts or under-reacts)/ Winners used tactics that caused the enemy to unravel before the fight (NEVER HEAD TO HEAD) BOYD: The Fighter Pilot Who Changed the Art of War (Robert Coram)

11 Blitzkrieg is far more than lightning thrusts that most people think of when they hear the term; rather it was all about high operational tempo and the rapid exploitation of opportunity. / Arrange the mind of the enemyT.E. Lawrence/Float like a butterfly, sting like a beeAli BOYD: The Fighter Pilot Who Changed the Art of War (Robert Coram)

12 F86 vs. MiG/Korea/10:1 Bubble canopy (360 degree view) Full hydraulic controls (The F86 driver could go from one maneuver to another faster than the MiG driver) MiG: faster in raw acceleration and turning ability. F86: quicker in changing maneuvers BOYD: The Fighter Pilot Who Changed the Art of War (Robert Coram)

13 It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change. Charles Darwin

14 To Be somebody or to Do something BOYD: The Fighter Pilot Who Changed the Art of War (Robert Coram)

15 If your boss demands loyalty, give him integrity. But if he demands integrity, give him loyalty. BOYD: The Fighter Pilot Who Changed the Art of War (Robert Coram)

16 Peter Lewis (We sell speed.) Dick Brown (intense candor) Meg Whitman (Strategy meetings two times a week) Mark McCormack (5,000mil-5min) Richard Haass (I used to have a rule for myself that at any point in time I wanted to have in mind as it so happens, also in writing, on a little card I carried around with methe three big things I was trying to get done. Three. Not two. Not four. Not five. Not ten. Three.) (SIO) John Masters (You must drill.) Nobel/Medicine (They ground up more pig brains!)

17 Mark McCormack: 5,000 miles for a 5 min. meeting !

18 John Masters: This is so simple it sounds stupid, but it is amazing how few oil people really understand that you only find oil if you drill wells. You may think youre finding it when youre drawing maps and studying logs, but you have to drill. (Canadian Hunter)

19 Wilf Corrigan (LSI … and then wed send him to Taipei …) Dennis Donovan ($21M) Guy Kawasaki (25 X 4 = 100 per year) Nathan Myrvold (10,000X) Ed Michaels ($25M-$80M/2 yrs) Oticon (scoreboard in the lunchroom) GE (1 of 100) 3M HP (old) 1, 2, 3 … Bullshit Re-do Rapidly (Microsoft) Norio Ogha (Fast prototyping/IDEO/ MSchrage: Prototyping = #1)

20 If Microsoft is good at anything, its avoiding the trap of worrying about criticism. Microsoft fails constantly. Theyre eviscerated in public for lousy products. Yet they persist, through version after version, until they get something good enough. Then they leverage the power theyve gained in other markets to enforce their standard. Seth Godin, Zooming

21 Fail faster. Succeed sooner. David Kelley/IDEO

22 Fail. Forward. Fast. –High-tech Exec

23 Larry Bossidy (CANDOR!) (Promises made & kept. Consequences.) LB (Ex as Core Competence #1 All key systems designed around Execution) LB (religion of action items)

24 Larry Bossidy & Ram Charan/Execution: The Discipline of Getting Things Done

25 I saw that leaders placed too much emphasis on what some call high- level strategy, on intellectualizing and philosophizing, and not enough on implementation. People would agree on a project or initiative, and then nothing would come of it. Larry Bossidy & Ram Charan/ Execution: The Discipline of Getting Things Done

26 Execution is a systematic process of rigorously discussing hows and whats, tenaciously following through, and ensuring accountability. Larry Bossidy & Ram Charan/ Execution: The Discipline of Getting Things Done

27 Execution is the job of the business leader. Larry Bossidy & Ram Charan/ Execution: The Discipline of Getting Things Done

28 (Leadersdo people. Period. TP )

29 The Leaders Seven Essential Behaviors *Know your people and your business *Insist on realism *Set clear goals and priorities *Follow through *Reward the doers *Expand peoples capabilities *Know yourself Source: Larry Bossidy & Ram Charan/ Execution: The Discipline of Getting Things Done

30 Realism is the heart of execution. Larry Bossidy & Ram Charan/ Execution: The Discipline of Getting Things Done

31 robust dialogue Larry Bossidy & Ram Charan/ Execution: The Discipline of Getting Things Done

32 The person who is a little less conceptual but is absolutely determined to succeed will usually find the right people and get them together to achieve objectives. Im not knocking education or looking for dumb people. But if you have to choose between someone with a staggering IQ and an elite education whos gliding along, and someone with a lower IQ but who is absolutely determined to succeed, youll always do better with the second person. Larry Bossidy (Larry Bossidy & Ram Charan/ Execution: The Discipline of Getting Things Done)

33 Duct Tape Rules! Andrew Higgins, who built landing craft in WWII, refused to hire graduates of engineering schools. He believed that they only teach you what you cant do in engineering school. He started off with 20 employees, and by the middle of the war had 30,000 working for him. He turned out 20,000 landing craft. D.D. Eisenhower told me, Andrew Higgins won the war for us. He did it without engineers. Stephen Ambrose/Fast Company

34 Ye gads:Thomas Stanley has not only found no correlation between success in school and an ability to accumulate wealth, hes actually found a negative correlation. It seems that school-related evaluations are poor predictors of economic success, Stanley concluded. What did predict success was a willingness to take risks. Yet the success-failure standards of most schools penalized risk takers. Most educational systems reward those who play it safe. As a result, those who do well in school find it hard to take risks later on. Richard Farson & Ralph Keyes, Whoever Makes the Most Mistakes Wins

35 RHWjr-TP (#1: Bias for Action) (#1 = MBWA!) (ISOE-Daniel; Managing Our Way to Economic Decline/HBR) (XX) TP (1st GSB dissertation on Implementation) (B>A vs A>B) TP (My lucky breaks: Dan, Xerox) TP (35 years: Decentralization. Accountability.) TP (MTDMaster of Talent Development; W/MwGTDw/oC Woman/Man Who Gets Things Done without Certificate; MMMMaster of Metabolic Management; DEDoctor of Enthusiasm)

36 Importance of Success Factors by VariousGurus/ Estimates (Unreliable) by Tom Peters Strategy Systems Passion Execution Porter 50% 20 15 15 Drucker 35% 30 15 20 Bennis 25% 20 30 25 Peters 15% 25 25 35

37 TP on BigCo sin #1: too much talk, too little do

38 Importance of Success Factors by VariousGurus/ Estimates (Unreliable) by Tom Peters Strategy Systems People Passion Porter 50% 20 20 10 Drucker 30% 35 20 15 Bennis 25% 20 30 25 Peters 15% 20 35 30

39 600,000/engineering degrees/2004/China 350,000/engineering degrees/2004/India 70,000/engineering degrees/2004/U.S.A. Source: Rising Above the Gathering Storm/ National Academies of Science/Presidential report/October 2005

40 MBWA

41 The first and greatest imperative of command is to be present in person. Those who impose risk must be seen to share it. John Keegan, The Mask of Command

42 A man approached JP Morgan, held up an envelope, and said, Sir, in my hand I hold a guaranteed formula for success, which I will gladly sell you for $25,000. Sir, JP Morgan replied, I do not know what is in the envelope, however if you show me, and I like it, I give you my word as a gentleman that I will pay you what you ask. The man agreed to the terms, and handed over the envelope. JP Morgan opened it, and extracted a single sheet of paper. He gave it one look, a mere glance, then handed the piece of paper back to the gent. And paid him the agreed-upon $25,000 …

43 1. Every morning, write a list of the things that need to be done that day. 2. Do them. Source: Hugh MacLeod/tompeters.com/NPR

44 Do them !

45 In classical times when Cicero had finished speaking, the people said, How well he spoke, but when Demosthenes had finished speaking, they said,Let us march. Adlai Stevenson

46 Let us march !

47 TP/Chile: I dont know if it is possible. I do know itsnecessary.


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