1. September 30, 2011 The Benefits of Peer Coaching: Opportunity to Improve Brian McDonald, MOR Associates Deb Allmayer, OVPIT Heather Stapleton, UITS

2. Peer CoachingResource: MOR Associates, Inc Outline Role Play What is Peer Coaching? …and what it’s not! Benefits Tips & Techniques

3. What is Peer Coaching? “To coach is to facilitate, ‘to make easy’, not less demanding, less intense, or less interesting but less discouraging.” Tom Peters – Passion for Excellence “Coaching is a process designed to develop a new level of performance, an increased competency or a personal quality.” Leading Thru Coaching Peer CoachingResource: MOR Associates, Inc

4. Leadership is a Contact Sport Seek and give feedback: Leaders who discuss their own improvement priorities with their co- workers and then regularly follow up with these co- workers increase effectiveness. “The leader of the past was a person who knew how to tell. The leader of the future will be a person who knows how to ask.” Peter Drucker Peer CoachingResource: MOR Associates, Inc

5. Coaching Cycle Presenting topic Determine the commitment Ask open-ended questions Ask questions to create possible practices Anticipate breakdowns Summarize Follow-up Peer CoachingResource: MOR Associates, Inc

6. Autobiography Giving advice Story Swapping What Peer Coaching is not! I think you should… That happened to me when… That’s a terrible idea… Peer CoachingResource: MOR Associates, Inc

7. Peer CoachingResource: MOR Associates, Inc Benefits Increased effectiveness Accountability Reminder to work on leadership skills Demonstrates commitment Requires minimal setup or official programming

8. Tips & Techniques Listen, let them explain Ask open-ended questions Ask questions designed to bring out possibilities Peer CoachingResource: MOR Associates, Inc What do you think…? How might you…?

9. Listening with C.A.R.E. C oncentrate A sk Questions R ecap E xpress Interest Peer CoachingResource: MOR Associates, Inc

10. Let’s try it. Sample Questions: What do you want to achieve? How important is it to you to do something about this? (scale of 1-10) How committed are you to doing this? What are the benefits of doing this? Have you thought of ways to reach your target? What steps can you take toward this goal this week? What resources and support might you need? Peer CoachingResource: MOR Associates, Inc

11. Questions? Peer CoachingResource: MOR Associates, Inc